As the market leader in easy-to-fly drones and aerial photography systems, DJI quadcopters like the Phantom are the standard in consumer drone technology.
Store Dji (store.dji.com) has a 1.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-24.
My order from 19th May ask 26 may answer to DJI live support what is going on because in the store says Orders 0. When after some time the chat support answers me, the only answer I got was You must wait we mail you. Why webshop orders after a confirmed payment say 0 orders he cannot tell me, same what will estimate delivery time, I not follow how they can sell like this, and run live support that can give no answer at all.
THE WORST LOGISTIC ON WEB IN 2020 dear all, products are probably very good but my suggestion is NOT TO BUY from them directly. Use AMAZON or any other solid logistic provider. I have experienced 2 big problems in shipping of 2 orders... 100% ... really to avoid
Extremely dishonest and misleading, very upset. I purchased my Mavic Air as an Australian price match from DJI direct which included the extra warranty care refresh plan. When drone repairs were required, I contacted DJI support and after 2 months of emails I was told that I don't have a care refresh plan. After another month or so I was offered a care refresh plan update at a 50% discount which I took up and paid for. When I lodged my batteries repair request a month later I was told that the warranty no-longer is valid because 12 months have passed. Mind you, they took 4 months to respond to me. Will never buy another DJI product again and I suggest that you seriously consider not to also.
I ordered from DJI.com. I got an empty box stuffed with cardboard. I contacted them and are clueless. I never had an issue with any store based in US/Canada. I have to figure out how to deal with this situation.
Greedy company, all they care about is your money. Be warned
Don't buy from these people who take your money lose the item and never do anything about it except lie BE AWARE DON'T BUY ANYTHING FROM DJI .
DJI make excellent drones and products and are a great company, I love their products, their shipping times and customer service are poor. I needed to order a second battery and gamepad for my recently acquired Robomaster (£500) which had arrived on 1st November and had shipped from China on the 29th Oct 2019. (Ordered 23/10/2019) The problem has occured over this order for the spare battery and GamePad (plus a pre-order - see later in my review) which I was unable to purchase from any UK retailer. The order was placed on the 3rd November and paid via Paypal for £170, the money was actually paid to DJI the same day and the funds left my account in the early hours of the 3rd/4th November. I have proof of payment from Paypal in multiple images and screen shots, and they also confirmed payment was made to them on the 3rd November. Their web site claims delivery 8-12 working days after payment confirmation for delivery, to me this means that the order should be actually with me on the 13th (earliest), however when speaking to their online support, I was advised payment had not yet been "Received" on my online order, and the expected shipping date was the 14th November and to allow 3-5 days for Delivery (so 16th to 18th November) - Their site clearly says Estimated Delivery Time (not Estimated Shipping Time) DJI will not take payment from your bank account when paid by card until the goods are shipped however Paypal take the money immediately and pay DJI Immediately- there seems to be a severe delay between it showing online as paid on your website account additionally DJI claim they have no expedited shipping option - which in this day and age clearly needs to be addressed since most orders with free shipping are over a high threshold. I also have an a pre-order for the Mavic Mini Fly More, this is for an order at £495, again no expedited shipping and this is stated as having an estimated delivery of 20-25 working days from payment confirmation. The authorisation has already been processed (but money not taken) and when contacting them on this one as well, I was told the expected shipping date was around 1st to 3rd December 2019, and to allow again 3-5 days for the courier. This again means 30 days to 35 days for the actual order to be processed from start (payment) to finish which inc weekends (or when I actually receive the goods), whilst I understand that weekends are not included, it is still 'extra' days I now have to wait, when I feel it should be mid-Nov to late Nov before the goods are delivered, Having placed my order for the battery and the gamepad with DJI, I was checking the internet about 6pm in the evening of the 4th November and I found a company outside the UK who had both items in stock, I opted to not order the gamepad from them (despite the shop offering to ship both), but did order one more battery from them, service from the other retailer to the UK was excellent and their shop shipped it on the 5th (I paid about £15 for UPS - which is understandable), and it was delivered to me by 9am on the 6th. I may now order from them in future since their payment and delivery process is far better. I have had several chats over the order for the battery/gamepad with DJI online staff, most promised to chase this or email me with an update or expedite my complaint, however 48 hours later and i have not heard anything, I am still waiting a reply to a support email raised on the evening of the 6th November, I was told today in a chat (7th November) that a supervisor will call me in the next 24/48 hours. UPDATE 09/11/2019: a support ticket was raised and I am now chatting via this ticket, via TrustPilot and also via two other communication lines. Whether this speeds up my order delivery date I will see. Whilst I understand they need time for authorisation for the payment, on both instances above, funds are already in a seperate account and authorisation made, in respect to the order for £170, funds had already left my account on the 3rd November and I am still waiting for my order status to change to shipped which it should have done at least 4th/5th November. Update: 8th November 2019 - 6pm Call was received by Supervisor, however he rang my mobile (not landline which was number passed to him) and when I answered the call ended, so I had to call China to chase it, finally they located the supervisor who then called me back. Problem was explained and he has said he has 'upgraded both orders to 'Priority' - Not sure if this will make a difference, time will tell Update: 12/11/2019 Goods for the Battery/Gamepad was shipped 11th November and has been delivered on the 12th November. I have cancelled my pre-order for the Mavic Mini Fly More Combo which was due to be shipped 1st/2nd December, as I have found a retailer in Europe who has this in stock and it will be delivered on the 13th November. Update: 13/11/2019 A great personal email from DJI over all issues raised above, order for the gamepad/battery was safely received on the 12th, due to escalation of the the gamepad/battery and all the effort DJI Store have taken to write to me and correspond, plus escalated the above order to arrive 5 days before the shipping/delivery date I have increased my rating from 1 star to 4 stars. The Mavic Mini alas was ordered and delivered from elsewhere but this was because I wanted the goods before the 20-25 days.
I bought a Tello but my Xiaomi A2 is finnally not supported 😒 They proposed nothing for me. I will switch to Parrot french Drone company.
Very bad customer service, its pointless to speak to them, either online or via email. Firstly I have recieved a faulty controller with my brand new drone, trying to resolve it and proving my point was a nightmare. Then It crashed in a very unclear sittuation, Care Refresh replacment is a totally different drone. It drifts, looses connection, takes ages to calibrate IMU and goes into ATTI despite having plenty of satelites. When I send it again to be fixed, they apparently replaced GPS unit. Nothing changed. Still flys like pig and image badly drifts. Shame on you DJI!
DJI thinks that im stupid. I Had to pay in DJI CARE REFRESH 98€ plus taxes 21% for a drone replacement. I told them that i have a European vat number so i dont have to pay the taxes so they sais ok and send me an invoice of 119€. If i don´t have to pay the taxes in the first invoice why do i have to pay them in the second? It doenst make any sense. Or they may think im stupid!
You can see my previous reviews at the DJI thread, but at last I've given up. I've paid the DJI Care payment I had after 6 months of a (cue swear word) drone and DJI's total complete (cue swear word) excuses, let alone appalling assessments, to get a new drone and controller and I'm going to to sell it. I'm so completely disgusted with DJI I'd rather not fly. I would feel ashamed and owned if after all this (cue swear word), I would have to fly their drones. As I can't afford a proper drone, and the consumer market really doesn't have anything better, I'm happy to offer my services as a pilot or camera operator for the bigger shoots. Also happy to volunteer for Marine Reacue or Surf Lifesavers, if they want me. I'm exhausted with this DJI nightmare. Tired of Cas and her geofencing (cue swear word) for why it was losing transmission. Tired of Jenny and her short sighted (cue swear word) with handling the eventual accident I had. Tired of Dora and her (cue swear word) saying they checked the flight records and isn't find any connection loss errors and auto-RTHs as a consequence, even though the dromeisless than 500m away in open territory. They said it's geofencing and fly somewhere else, in an area where others fly without problems. And really tired of the appalling assessment of the DJI of whats wrong with the drone. So stupid. Beyond stupid. The gimbal isn't tacking properly but they aid they recalibrated it and it's fine. I know I did that and more before I sent it and even before the accident and calibration didn't do (cue swear word). I really hate this company. It's really easy to see the fake reviews vs the ones where people are as appalled as I am at their total denial. I really don't know how some Chinese people live with themselves. They are Asian trailer trash. Even with the support they got from international investments, they learned nothing about quality and integrity. They only worship money. I design a different currency where one has the chance to worship ones creative self and that of others, but that's another story. Anyway, they may have won the battle, but they will lose the war. I paided my ransom to be free. Not long now, and all this crap will be over. You can see my video legacy on Youtube at 'swoondrones'. That's me. Hope you like it. I'm not doing it any more. Adieu, DJI.
I've been happy enough with my drone and the service from DJi. Would buy from them again but guess others have had bad experiences that I've not come up against.
HORRIBLE SERVICE, DONT BUY HERE! Horrible service don't buy online with this people. Their products are probably good but they are not good at all in delivering them. My order number is 0332707748098. I bought a product in dji.com the 22 nd of September, in the description it said delivery time 2-5 working days. I am going on holidays the 6th of October for a month and I still haven't received my product so I called Dji Germany and asked for a refund so I could go to a shop directly and buy what I need, her answer was NO and good luck. No solutions to the problem, no empathy, just go to the shop, buy the product again and when you receive your product who knows when you send it back to England under you cost and we might refund you. I will not buy anything online from this company ever again and I recommend NOT TO BUY anything from this website.
Ordered a DJI Mavic 2 Pro and FlyMore Package at 23.08.2018 with a delivery of 3-5 days, so time enough, before my flight to Chile goes a week later (for which I've actually bought the Mavic 2 Pro) After the 5th day, DJI sent me an email with a tracking number, which said, that the Mavic 2 (without the FlyMore Package) has been sent... from Shenzen, China. I've contacted the support 2 times now (today it's the 31st), but I've got no answer at all. Every day the tracking number said, that the delivery is a day later, now it says: "The Estimated Delivery Date is currently unavailable. Please try again later." That said, I paid 1768€ for an approx. 2-3 weeks delivery, instead of 3-5 days, no answer from the support, article arrives when I'm on my travel and then it will go back to China, because nobody's here, who's able to pick up the item. The irony on this is, that DJI already sent me a mail to don't forget to update the firmware of my brand new drone. Bravo, DJI. You've totally messed up my travel.
Horrible after sale service. Dji is good about making you feel comfortable buying their products. Once the payment transaction is done and the box is open it's like your thrown in a big jar with the rest of their unsatisfied customers. please take my review seriously. I saved for years to afford a drone that's taking more than 3 months to replace. I did all the research and even purchased the 150$ Care service. I literally tiptoed through this whole process and still got burned. DO YOURSELF A FAVOR AND INVEST IN ANOTHER AERIAL BRAND.
Great product but the worst after sales service. They would not tell you about delays if there are any, and estimated time for a refund is longer than the delay. I seriously recommend buying their products from a company that sells them for the same price like apple. At least you can expect some clarity and better service.
Disappointing customer service and product. My drone crashed because of battery fault. They only gave me 30% discount on new drone but could not use it as the did not like to take away the tax for our company as they demand in our country for tax refund! Their Chinese background really shine thru on the service. Here is our case to authorize our identity. CAS-626935-D9Y5M2 CRM:0570000004371 Thank you DJI, we are truly being treated like you do not care about our small company.
Awful customer service - they deserve 0 stars - 1 star is too good for them. Their Mavic Pro is a good drone, but any problems and you are treated awfully.
I love the Spark series! It's really easy to use!
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