Extremely dishonest and misleading
Extremely dishonest and misleading, very upset. I purchased my Mavic Air as an Australian price match from DJI direct which included the extra warranty care refresh plan. When drone repairs were required, I contacted DJI support and after 2 months of emails I was told that I don't have a care refresh plan. After another month or so I was offered a care refresh plan update at a 50% discount which I took up and paid for. When I lodged my batteries repair request a month later I was told that the warranty no-longer is valid because 12 months have passed. Mind you, they took 4 months to respond to me. Will never buy another DJI product again and I suggest that you seriously consider not to also.