As the market leader in easy-to-fly drones and aerial photography systems, DJI quadcopters like the Phantom are the standard in consumer drone technology.
Store Dji (store.dji.com) has a 1.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-24.
Bought a propeller guard & they sent me 2 right hand guards. I sent an email to support with a photo. They respond that that is correct. Reply with another photo showing that the both guards are marked FR (Front right) RR (Rear right) NOTHING. NADA SILENCE So Gregg at support the service is poor very poor. I will start claiming the £19 + the outrageous .£7.95 postage back from my credit card.
This is not about DJI store, more about the availability of their accessories for products. The Pocket 2 is sold either stand alone or as a package with accessories. After purchasing the stand alone version I quickly realised that to get full benefit I would need the do it all handle. Thats where the problem starts. Although advertised it was not currently available anywhere in the uk except on pre order. After ordering and paying after 8 weeks these have still not arrived at suppliers in UK. While their products may be good, their customer support with availability of accessories is garbage. I am still awaiting the part with no idea when it will arrive. I will look elsewhere in future for my equipment
DJI Spark batteries lasted less than 2 years despite following all the care and maintenance guidelines. The average price of a battery is £50. In the long run, you'll spend more on batteries than the drone. Not to mention all the accessories I bought for the best care and use.
I ordered the Mavic Mini (May 2020) and had it in my hands within 48 hours. I was really impressed and DJI gained my trust. Then I ordered the Mini 2 Drone (January 2021) and that is where DJI lost my trust. It said 3 to 7 days for delivery, but 7 days later it still hasn't even left China as it passes through numerous "customs clearances" in multiple Chinese cities. So clearly I won't be getting it as per the timeframe they had originally stated before taking my money. It's as if they are playing ball with my package, just passing it around needlessly from city to city. I will never buy from the DJI Store again and I will not recommend it to friends, family or even to my worst enemy. DJI makes great products, but their delivery standards and customer service are extremely lacking.
Oh dear DJI store. Glossy website but logistics and communications are abysmal. Ordered on 27th Nov with expectations to receive within 2-5 working days. In my experience this means 2-3 days unless something goes wrong. No communication until 6th December where a package was processed in Dongguan China then departed this location. No update since then regarding when and where it is en route to, if at all. Spoke to DJI Store on chat yesterday where apparently some paperwork needed to be completed in China which delayed the delivery, and it ‘should’ arrive this week or next. Fantastic... Working day 11 tomorrow and the 2 week anniversary since placing the order. Appalling customer service levels. I wouldn’t mind if DJI store set expectations up front, but I quite reasonably thought buying direct would mean a slicker, more assured process. My bad for not doing the research on this occasion. I don’t believe DJI store have any care for the customer; purely the sale. Update 11th Dec: email received early hours of the morning to say the package had landed in East Midlands airport. Shortly after it was transferred up to Newcastle distribution, put out for delivery, and has just arrived into my hands all the on the same day. Product looks great and sure it will be, but it doesn’t change the experience upto this point. 10 working day delivery with next to no communication. Poor.
I should have done my homework before purchasing direct. I thought I was buying from a UK based store. Purchased on the 5th Nov. Shipped on the 6th. Left China on the 9th. Today being the 16th there has been no change in status. Could it have flown away? I’m not the happiest with DHL whom I contacted, I received a response that it’s on a pallet with many other bulk items so will take time to unpack and deliver. It’s frustrating to see it in stores everywhere in the UK and I could have got my hands on one over a week ago. 3-7 working days delivery following payment was definitely breached but is understandable given the viral issues. I will give them a few more days grace. Update: Finally arrived on the 17th November and am now very happy!!! Excellently presented packaging. Shame about the delivery holdup.
DO not buy anything from DJI unless you are ok with them stealing your money and personal information. I bought a brand new drone and smart controller that do not work. DJI will not refund my money, blames their refund policy that doesn't exist on Covid. They are a scam and will violate your privacy and spy on your flight logs even if you opt out. Communism on display with DJI since they're in China.
Terrible customer service and support by Dji, seriously think twice before buying any of their product. Dji are very quick to take your money and then leave you hanging and confused with poor and inconsistent information, a website that doesn't update and people who don't care and give you corporate answers. I purchased directly from Dji and was assured I would receive the Drone 3-7 days after payment was taken. They have taken the money yet the drone is still sat in China not moving!! It could have flown here itself by now. Lies and differing stories from everyone at Dji. I can't comment on their product quality as I don't have the drone but the service is appalling. I have plenty of drones from competitors e.g. Hubsan, and so called 'toys' but Dji are light years behind them with regard to service. I'll now continue to watch friends fly their new Mini 2's whilst I watch the blank order screen on the Dji website and static movement on the DHL tracker!! Everyone, keep your money or spend it elsewhere!! I will now spend my time telling as many people as I can about my poor experience so it impacts Dji a little
I'm going to try and stay calm while making this review. I've purchased an OSMO POCKET 2 directly from this company while it was on "Pre-order", this was promised to be delivered as early as 1st Nov... this is now the 9th and nothing is here. The product is since widely available in the UK at all major outlet including amazon for same day delivery. I have contacted customer support several times which they seem to be clueless, they provided me with a DHL tracking number that seems to be stuck on the same status since the 2nd Nov... Customer service are clueless to what's going on and everything is slow to a depressing level. I wouldn't use ever this company directly from now on. Terrible at all levels.
I don't know what to say, but I am really disappointed. This is my second time I've ordered from DJI Online store. The first time I received my parcel in 2 days!! They gained my trust, so this time I've ordered again. It's been 2 weeks and still no delivery. I received a shipping confirmation from DHL and that's been 5 days ago. Tracking information states that the parcel still in China. I contacted chat support for the third time and all they are saying, that: "please be advised that the shipping usually takes 9-16 working days". But when I tried (just to check) to "order" another one like this, it sates it take 5-7 working days!! Everywhere across the country third party retailers already got this in stock, but my parcel is still wondering around somewhere. I red so many negative reviews and now I am scared for my money. I was thinking to buy an after care plan for my item, but after reading what people went through to send it back, I'm worried even more. Some says, to send the faulty item and receive it back repaired will take months!! if I bought it from a third party retailers with the care plan, it would take a few minutes to just take it to the store and exchange it or get a refund!! This is the last time I ever going to order anything directly from DJI. I will never go through this stress again. If you want something fast, don't ever place an order from this website!! Also, I was thinking to just buy another one like this from my local store and send online order back when it arrives, they told me that I have to pay all the relevant shipping costs myself to China!!! That's insane! As I seen another review, where the customer did send something back within 14 days of receiving it and never received any refund for months, I am stuck now and questioning whether I should do it! And shipping costs to China won't be cheap, so I feel like I've lost the money already :(
We placed an order 8/23/20 for an Osmo pocket. We had to evacuate due to Hurricane Laura and were unable to receive mail, so we had the shipment returned, WHICH YOUR COMPANY has received the package back on 9/10/20. Our refund was approved on 9/14/20. We were told it would take 7-14 business days for our refund to be given back and WE STILL HAVENT RECEIVED our money back yet! Here we are again, a second time evacuating from ANOTHER HURRICANE, and still trying to get our refund from your company! This is UNACCEPTABLE!!! We need our refund ASAP and we need someone to contact us back before we take it a step further. We can’t actually SPEAK to someone on the phone for whatever reason. This is BAD BUSINESS, and if someone doesn’t get back to us ASAP we will be filing a complaint. I expect a message within the hour to rectify this issue. Antoine Aaron is who you need to be contacting if I do not get a response. Order #0011986805259.
I bought a handlebar mount for a DJI OSMO Action from the DJI store which inexplicably broke after a few uses. I contacted DJI within 14 days of purchase but they keep telling me that this is an issue for the manufacturers despite the fact that DJI are legally obliged to deal with the problem and refund me the money. No one there will take responsibility for my complaint. The standard of service provided by DJI so far is appalling and I will never buy anything from them again nor would I recommend them to anyone.
If I could give this company a -10 rating I would! I bought a drone online from them and it was handled by DPD in the UK. DPD then promptly lost the package or more likely it has been stolen. I contacted DJI and asked them to ask for an investigation with DPD. They continually tell me the case has been escalated (presumably downwards) as DPD ahve heard nothing from them. ONLY DJI can ask for it to be investigated and for some reason unknown to anyone they are refusing to do this. Hence the only way I can try and get my £1900 back from them is via my credit card company. I wouldn't trust DJI to do anything right for it's customers - so do yourself a favour and buy another make and steer well clear of DJI.
DJI drones are excellent.. but if you crash it as I did, you're pretty much on your own. I made a short YouTube film describing in detail what happened - and it validifies my review. See it here: ywatch?v=jbdrnt6ILOw&t=8s I flew my drone into overhanging foliage and it dropped and snapped a landing leg (which is normally screwed on). After testing, nothing else was damaged so I figured I could go onto the DJI website and buy a replacement leg. No chance. DJI don't sell parts. They wanted me to book a repair and send the whole drone off to them - not cheap.. not quick. I contacted a 3rd party drone store close to home to see if they could repair my drone but they said DJI have stopped supplying parts to 3rd party repairers - because they want all DJI drone owners to send back to them for repairs. I worked out I would outlay £100+ for postage, DJIs fixed fee, parts and labour costs plus have the risk of it being further damaged/lost in the post and being without it for weeks. So, I found a new landing leg on Ebay, paid £12, got it within a week and replaced the leg within five minutes myself. If DJI insist on monopolysing the DJI repairs market for themselves, it should be fit for purpose. Items such as I had to replace should be freely available to buy from DJI and the repair process (for the UK), should be franchised to a UK repairer, avoiding the need to send every drone halfway around the world. Love the drones, hate the service.
DJI have lied in their response to me, saying that my item was shipped as expected. This is false, my item was heavily delayed in being shipped, it took 10 days for the item to arrive, when I was told at payment it would take 3-7. The item arrived with parts missing and those missing parts have still not been sent by DJI. DREADFIL COMPANY
Awful customer service and absolutely no help when you reach out to them through the chat function. You cannot trust DJI what’s so ever. Maybe their products are good but don’t expect your products to be delivered on time, at all... A couple of reasons not to buy from DJI: 1. On their American website (dji.com) they say they have 24/7 support - that’s not true it close after 6PM or so PST 2. On the website they say delivery will be 1-3 business days with Fedex or UPS. When you have purchased the product and receive your tracking number, it is a different story. I ordered my prone on June 23th. it is now June 28th and nothing have been communicated from DJI'side even though they promised to keep me in the loop. In the beginning it said "Expected to be delivered on Friday 26th by end of the day", which was aligned with what they tell customers doing the purchases process. Be careful buying products here if you need them with a short notice, you cannot trust their information on the pages. They do anything they can do to make you purchase a product and then they do not deliver.. 3. Now on day 5 since I purchased, the shipping have now changed to July 1, but there is no tracking history whats so ever.. I do not expect it to arrive the 1 of July, which is 7 days since i ordered. 4. They charge money instantly on your card, and don't care when or what they deliver. 5. After being promised a delivery date the drone is still in China and there is no delivery dayt 6. They do not give you your money back 7. When they say “my manager is not available, can we call you back” that is not happening either 8. They are offering me $10 in DJI credit which is a joke and offending!! Instead of offering something take some actions and make your customers satisfied and give them what they pay for. Horrible customer service, very unstructured company, greedy, no communication from the company, a lot of false information and promises that they cannot deliver on. Drone customers 2020 stay away from DJI.. do not buy drones from dji.com
Worst customer service from DJI. The product was not shipped for 10 days after ordering. All the "status update" emails were scripted and the person had no clue or interest of answering customer real concern. I asked them to add protective cover for my drone and charge my cc but they flat out asked me to create a new order and pay for extra shipping. Even though the existing order is still sitting with them. I wish I checked the reviews before hand. Its better to buy the drone from costco or amazon.
Don't order from DJI store if you want it soon. Ships from China and takes forever to get here. Order from a dealer instead....
Absolutely abhorrent company. Payed £1000 for a drone and was REFUSED...YES REFUSED cover because I hadn’t purchased cover within 48 hours of activated machine. Tried to return drone and was REFUSED REFUND because drone was outwith 14 day return period. Seriously avoid these CONMEN! There is no aftersales customer service. It’s non existent! YOU HAVE BEEN WARNED!
Great service, fast delivery and really happy with my DJI Mavic mini. One of my best purchases I've ever made. I don't normally write good reviews I just don't go out of my way to do it but DJI impressed me
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