Poor customer service
Oh dear DJI store. Glossy website but logistics and communications are abysmal. Ordered on 27th Nov with expectations to receive within 2-5 working days. In my experience this means 2-3 days unless something goes wrong. No communication until 6th December where a package was processed in Dongguan China then departed this location. No update since then regarding when and where it is en route to, if at all. Spoke to DJI Store on chat yesterday where apparently some paperwork needed to be completed in China which delayed the delivery, and it ‘should’ arrive this week or next. Fantastic... Working day 11 tomorrow and the 2 week anniversary since placing the order. Appalling customer service levels. I wouldn’t mind if DJI store set expectations up front, but I quite reasonably thought buying direct would mean a slicker, more assured process. My bad for not doing the research on this occasion. I don’t believe DJI store have any care for the customer; purely the sale. Update 11th Dec: email received early hours of the morning to say the package had landed in East Midlands airport. Shortly after it was transferred up to Newcastle distribution, put out for delivery, and has just arrived into my hands all the on the same day. Product looks great and sure it will be, but it doesn’t change the experience upto this point. 10 working day delivery with next to no communication. Poor.