Awful customer service and shipping - don’t buy drones here
Awful customer service and absolutely no help when you reach out to them through the chat function. You cannot trust DJI what’s so ever. Maybe their products are good but don’t expect your products to be delivered on time, at all... A couple of reasons not to buy from DJI: 1. On their American website (dji.com) they say they have 24/7 support - that’s not true it close after 6PM or so PST 2. On the website they say delivery will be 1-3 business days with Fedex or UPS. When you have purchased the product and receive your tracking number, it is a different story. I ordered my prone on June 23th. it is now June 28th and nothing have been communicated from DJI'side even though they promised to keep me in the loop. In the beginning it said "Expected to be delivered on Friday 26th by end of the day", which was aligned with what they tell customers doing the purchases process. Be careful buying products here if you need them with a short notice, you cannot trust their information on the pages. They do anything they can do to make you purchase a product and then they do not deliver.. 3. Now on day 5 since I purchased, the shipping have now changed to July 1, but there is no tracking history whats so ever.. I do not expect it to arrive the 1 of July, which is 7 days since i ordered. 4. They charge money instantly on your card, and don't care when or what they deliver. 5. After being promised a delivery date the drone is still in China and there is no delivery dayt 6. They do not give you your money back 7. When they say “my manager is not available, can we call you back” that is not happening either 8. They are offering me $10 in DJI credit which is a joke and offending!! Instead of offering something take some actions and make your customers satisfied and give them what they pay for. Horrible customer service, very unstructured company, greedy, no communication from the company, a lot of false information and promises that they cannot deliver on. Drone customers 2020 stay away from DJI.. do not buy drones from dji.com