Most reviewers were let down by their experience overall. Consumers frequently complained about missed or lost deliveries, explaining that parcels were often left in vulnerable locations, misdirected to completely different areas, or returned to the sender without any prior attempt. Furthermore, people consistently struggled to reach customer support representatives, noting that phone lines were perpetually disconnected and online contact forms failed to function properly.
Some reviewers were happy with the swift shipping times and the professional service delivered by courteous couriers who successfully completed their drop-offs. These individuals experienced remarkably fast transit windows, noting that their items arrived ahead of schedule with proper tracking updates.
Received notification through Temu that my package was out for delivery by 9pm. The next day a message about an address issue (cannot be found). I called them and they said it was already straightened out and would be delivered by that evening. Still no package. A few days later another address issue, called again and was asked to confirm my address which did indeed the address they had. Was told it would be sent out from the depot later that day. No update for days. Called again today and was told it would be sent out when they could get a hold of the driver. Now the last update from the 24th has been deleted and it once again reads address issue. I live on a main road, in a single dwelling house with the house number clearly displayed. Also, when I called I was promptly hung up on several times until I called from my work number. Crossing my fingers but not hopeful I’ll actually see my parcel.
I have been getting the run-around with this delivery company. My apartment has no buzzer and drivers are unable to call my cell phone. There is no real place that I can pick-up my package. Temu needs to stop using this company. I was on hold for more than 1 hour only for the number say that the operator's voicemail is full.
This delivery service is garbage, should be investigated by BBB. I had parcels sent back to supplier because their drivers don't know how to use a phone or read. I contacted their customer service and they are very rude and do not want or care about your situation. Very bad Delivery couriers and should avoid at all costs.
My package apparently sat for 10 days after customs clearance waiting for StraightShip to pick it up. They picked it up on the day it was supposed to be delivered.
After pickup, it has sat in their warehouse for two days.
I called their customer service line and was told -- wait till you hear this -- that they have no idea when it might be delivered!
Is this not a core competence for a courier company? How can they not know?????
The woman I spoke to was very apologetic, but said that she could not give me any more information than I could see on their website.
UPDATE: the package eventually arrived in my Canada Post mailbox!
It seems that while customer service was telling me they had no idea what was happening, someone there had stuck another label on it and handed it off to CanPost, presumably knowing that they might have gone on strike a day or two later.
Rating: 1 Star (Would Give -10 If Possible)
Absolutely unacceptable service. Customer service agents merely repeat the information available on the Straightship tracking page—something I can check myself. That is not customer support, that is just reading off a screen.
I specifically requested that the agent call the recipient, yet this never happened. Meanwhile, my package has been rerouted four times in a single week, bouncing between the delivery address and the Straightship station with no resolution.
This level of incompetence is beyond frustrating. How does this even qualify as a delivery service?
They deny that my tracking number ever existed. The tracking with temu says customs cleared my packages a week ago. I think they are a scam company too. I have removed them from my temu shipping options but ship straight has three packages of mine somewhere.
they sent a fake picture of a house that was not mine.the address was not the same and no evidence that it was even my package...too small anyways. They are I think working with Temu to avoid delivering on orders. I am so tired of being ripped off.
I was placed on their "do not call list" just for calling them.
I received notification that my package was out for delivery but it never arrived. Then I was notified that they weren't able to leave it at a safe location (why not leave it in my carport as they have done in the past?). Next, I was notified that it had been received at their Nanaimo station but apparently they don't have a station in Nanaimo?! So I called their number (1 800 452-3304). I explained the problem to the person who answered and he hung up on me! When I called back I was informed by a recording that I had been placed on their "do not call" list and was promptly hung up on again!! What the heck??!! Is this even a real company and why does Temu use these clowns?
Package delivered at the wrong address with picture of house address and package that shows clearly that it’s not my address but they are not doing anything useless delivery company 0 star.
ZERO STARS! I received notification that my parcel was out for delivery. It was sent in two parts. First part (one roll of stickers) arrived yesterday, and the second part ($200 worth of items for my daughter's birthday party) says (since 9am yesterday), that it is out for delivery in Vars, ON. I DO NOT LIVE IN VARS! I live 3 hours away! I called their 800 number, only to be on hold for 10 minutes, and then it hung up! I tried an online email form, and it told me there was "trouble sending your message. Try again later." This place sucks!
I waited all day for my parcel. Straightship said they attempted delivery, however, they didn't buz me call me or knock at my door ... Usually they knock and throw it at my door or drop it... I didn't receive a call at my security building either. 😕 😡
This is the 2nd time that Straightship has failed to deliver my order. Other couriers are always on time with no issues. The website is very archaic and attempting to track packages are nearly impossible. Please close your company Straightship.
I’d give 0 stars if I could. Package was “returned to shipper” for no reason. I contacted Straightship and the rep told me to contact the carrier directly. Straightship is the carrier! So they couldn’t provide me with any information. Absolutely useless. What an awful shipping service.
If i can give negative 100 i will.This company need to stop operating.They are unprofessional and bad service ever.They deliver in unsafe place even you gave them many instruction still they dont care.
I don't like this company they r always past the due date never on time
When they do come it's late
They wouldn't even bring it 2 my door as his car was running & wanted 2 make sure no 1 took it
He rung my buzzer & he was just gonna leave it in the lobby & I told him 2 stay there & he better not
Not a good company don't get any updates at all & their rude when u phone them & ask them how long if it's at the warehouse they don't even know that I told tempu that I didn't like that company
I been getting a good company now & their always early
Apple express is the name their awesome way better than these idiots
This company should be called "Straightbullshit". The delivery guys never knock or ring the doorbell they just shove the package on the side of the street for anyone to grab! They take pictures of my adress as a proof of delivery but dont even check if were home! I have a sign on my door asking to NEVER leave a package outside, yet here i am getting my package stolen again. It is so frustrating!! Especially when i am home waiting on the delivery and tracking my package every hour
I live in Stoney Creek, Ontario, they send my parcels to the Mississauga station 40 minutes away then to Rivière-des-Prairies, QC 8 hours away.
I don't mind it a little late but not punted across two provinces !. What a waste of time, money, fuel and unnecessary over handling exposing it to risk and damage...incompetent.
Called the company Straightship 3 times have been told they are not concerned about my package saying delivered even though it's not shown up and take no accountability. Very angry thank God Temu refunded the money DO NOT USE STRAIGHTSHIP
They delivered to a wrong address - showed photos of a doorway and house that aren't mine. Not helpful when I called. Wouldn't let me know where it was delivered to. When I asked to speak to a supervisor, was told there weren't any. Then they hung up on me.
Temu
appleexpress.com
TeePublic
FedEx