Stylewe

Dear Customer, We're truly sorry for the frustration you've experienced. At the moment, we don't offer phone support, but our customer service team is available via email and Live Chat and will be happy to assist you. Your order number can be found in your order confirmation email. You can also submit your return request here: https://www.stylewe.com/order-query. To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. We've already sent a private message to you. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you for your feedback. We take every customer's comments seriously and will continue working to improve our products and services. Best regards, Lucy STYLEWE

Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize that your shopping experience did not meet your expectations, especially for the delay with your order and the frustration it caused. After carefully reviewing your orders and our previous communications, we believe there may have been some misunderstanding, and we'd like to provide some clarification. Your first order included a yellow dress and a set. The yellow dress and the pants were delivered successfully. Unfortunately, the complimentary top became unavailable due to stock limitations, and we provided compensation for the item. You then used the compensation to place a second order for the matching top and another dress. We shipped the package according to the shipping address provided at checkout. During our investigation, we found that the city entered for your second order was different from both the shipping address used for your first order and the address you later confirmed with us by email. Because the package was shipped to the address provided on the order, this discrepancy unfortunately resulted in the matching top being undeliverable. The other dress in the same order was still delivered successfully, likely because it was handled by a different carrier with different delivery procedures. We would also like to clarify that we did not offer a 30% discount on your next order, so there may have been a misunderstanding regarding the solution that was discussed. We completely understand how disappointing this experience has been. Throughout the process, our customer service team has been actively communicating with you and doing their best to find a fair and satisfactory solution. We always strive to provide honest, transparent service and have no intention of misleading our customers. Our customer service representative will follow up with you again by email to continue assisting you. We kindly ask that you check your inbox and spam folder and reply to our email so we can continue working toward a resolution. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you for your feedback. We take every customer's comments seriously and will continue working to improve our products and services. Best regards, Tracy STYLEWE

Dear Customer, We’re very sorry for the inconvenience and completely understand how important it is for you to receive your order before your fashion show on July 10, 2026. We offer both Standard Shipping and Express Shipping. You can choose the shipping method during checkout when filling in your shipping address. If you only see Standard Shipping and not Express Shipping, it means that express delivery is unfortunately not available for your order. We completely understand your wish to receive your order sooner. However, we're very sorry to inform you that we're unable to change the shipping method once an order has been placed. We have checked your order, and it has just been shipped and is currently in transit. We have already urged the carrier to prioritize your shipment and deliver it as quickly as possible. We sincerely appreciate your patience and understanding. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regards, Lucy STYLEWE

Dear Customer, Thank you so much for taking the time to share your feedback and suggestions with us. We truly appreciate hearing from our customers, as your ideas help us improve our products, services, and overall shopping experience. Regarding your suggestions: 1. **Matching purses and accessories** We are delighted to hear that many of our styles match your personal taste. We understand your interest in the purses shown in our product photos. We will share your suggestion with our merchandising team to explore offering more matching accessories in the future or providing additional information about featured items whenever possible. 2. **Restocking popular items and notifications** Thank you for this valuable suggestion. We understand how disappointing it can be when a favorite item sells out quickly. We are continuously evaluating customer demand and inventory planning. We will also pass along your recommendation regarding restock notifications and clearer communication about whether sold-out items may return in the future. 3. **Layaway/payment plan option** We appreciate your interest in a layaway program. While we do not currently offer this option, we will share your feedback with the relevant team as we continue exploring ways to provide more flexible payment solutions for our customers. 4. **Discounts, loyalty rewards, and pricing** Thank you for your honest feedback regarding pricing and promotions. We understand the importance of meaningful savings for our loyal customers. Your suggestions about larger discounts, customer-based rewards, transparent loyalty benefits, and combining discounts have been noted and will be shared with our marketing and customer experience teams for future consideration. 5. **Size issuse** Please note we do not use standard US sizes. The size of items from different styles varies. We recommend you check the detailed measurements in the size chart first. You'll find the size chart under product details. We recommend you compare the measurements with the clothes you usually wear. Hope this will help. Plus size only means the item is available in larger sizes. 6. **Free shipping" We sincerely appreciate your support and thoughtful recommendations. Customer feedback plays an important role in helping us improve, and we are grateful that you took the time to share your ideas with us. 7. **About Our Physical Stores" We are delighted to hear that you would like to see a Stylewe store near Washington, D.C. At this time, Stylewe operates exclusively as an online store, which allows us to offer a wider selection of styles and serve customers across different regions. While we currently do not have plans for a physical retail location, we truly appreciate your interest and will share your suggestion with our management team for future consideration. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regards, Timmy STYLEWE