Stylewe

Dear Customer, We sincerely apologize for the frustration and disappointment you have experienced with your order. We completely understand how upsetting it must be to wait a long time for your package, find that the items do not meet your expectations, and then experience delays while waiting for your refund. This is not the shopping experience we want our customers to have. Regarding the concerns you mentioned, we would like to clarify the following: 1. **Delivery delay** We are sorry that your order did not arrive within the expected timeframe. We understand that a delayed delivery can greatly affect your shopping experience, and we are continuing to review our shipping process to improve delivery efficiency. 2. **Sizing concern** We regret that the items did not fit as expected. We provide size information on each product page to help customers choose the most suitable size, but we understand that fit can vary depending on individual body shape and preferences. We will also forward your feedback to our product team for further review. 3. **Return and refund status** We are sorry for the inconvenience caused by the delay in confirming your return. Our team is currently checking the return details with the relevant department to help move the refund process forward as soon as possible. According to our return policy, customers are responsible for the return shipping costs unless the item received is defective or incorrect. We understand that paying the return shipping fee can be frustrating, and we appreciate your understanding of this policy. Once you have shipped the item(s), please reply to us with your return shipping details (tracking No.& delivery company) to ensure a speedy process.We will process your refund request within 3-5 days of receiving the returned item(s). Please rest assured that we do not want you to feel that your concerns have been ignored. We value your feedback and would like the opportunity to assist you further. We will continue following up on your return status and do our best to provide you with an update as soon as possible. Thank you for bringing this matter to our attention, and we sincerely apologize again for the inconvenience caused. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regard, Timmy STYLEWE

Dear Customer, Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you. Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you. We're delighted to hear that you loved our denim pieces and that they met your expectations in terms of quality, fit, and appearance. At the same time, we're truly sorry to learn that the other items did not provide the same experience. We understand how disappointing it is when the fit differs from what you expected, especially after ordering according to the size guide. Your comments regarding the stretchy fabric, loose fit, and overall appearance have been shared with our product and quality teams for further review and improvement. We're also sorry to hear that you experienced difficulties submitting a review. We value honest customer feedback and would like to investigate this issue. If possible, please contact our customer support with your order number or a screenshot of the problem so we can assist you. We sincerely appreciate your honest feedback, as it helps us improve both our products and our customers' shopping experience. If there's anything we can do to help resolve this matter, please don't hesitate to reach out to us. We'd be happy to assist you. Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regard, Timmy STYLEWE

Dear Customer, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experiences with StyleWe have not met your expectations. Providing excellent customer service is very important to us, and we sincerely apologize if you experienced any mistakes with your replacement or cancellation requests. Regarding the two exchange requests you mentioned, we have already completed the exchanges and sent you a confirmation email with the details. We also regret that our email communication felt impersonal. We understand how frustrating it can be when it feels difficult to have a natural conversation, and we are continuously working to improve both the quality of our support and the overall customer experience. We also apologize for the delays you've experienced. During peak seasons and periods of high demand, order processing may take longer than expected. Our team is continuously working to improve our processing efficiency so that orders can be shipped as quickly as possible. Regarding sizing, different styles and designs may fit differently. For this reason, we strongly recommend referring to the size chart provided on each individual product page before placing an order to help ensure the best fit. We're sorry that our return policy did not meet your expectations. As stated in our Return Policy, customers are responsible for the return shipping cost. We understand this may not be ideal for everyone, and we truly appreciate your feedback as we continue to evaluate our policies. We're also sorry for the disappointment caused by out-of-stock notifications. Product inventory is affected by multiple factors, including unexpected demand and supplier availability. While pre-sale items are opened for purchase based on expected production schedules, unforeseen production or supply issues may occasionally prevent us from fulfilling every order as originally planned. When this happens, we notify affected customers as soon as possible and provide available solutions. We are continuously improving our inventory management and production planning to reduce these situations. Regarding pricing, our products are carefully selected with attention to fabric quality, craftsmanship, and design. While similar-looking items may be available elsewhere at different price points, we strive to provide products that offer excellent quality and value. We sincerely appreciate your long-term support and are truly sorry that your recent experiences have caused frustration. Your feedback has been shared with the relevant teams, as it helps us identify areas where we need to improve. We hope to have the opportunity to provide you with a much better experience in the future. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you for your feedback. We take every customer's comments seriously and will continue working to improve our products and services. Best regards, Lucy STYLEWE

Dear Customer, We sincerely apologize for the inconvenience and understand your disappointment. Due to the current peak season and high demand for some of our best-selling items, order processing is taking longer than usual. We truly appreciate your patience and understanding during this busy period. Based on the current processing status, we're afraid we cannot guarantee delivery before August 5. However, please rest assured that we have already urged our warehouse team to prioritize your order and ship it as soon as possible. Once your order has been dispatched, you will automatically receive a shipping confirmation email with tracking information. We will also ask the carrier to deliver your package as quickly as possible. We sincerely apologize for the delay and appreciate your understanding. Thank you for giving us the opportunity to serve you. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you for your feedback. We take every customer's comments seriously and will continue working to improve our products and services. Best regards, Lucy STYLEWE

Dear Customer, We're truly sorry to hear that you were disappointed with your order and appreciate you taking the time to share your experience. We're sorry that some of the items did not meet your expectations in terms of quality or appearance. If any item you received is significantly different from the product description or photos on our website, please send us clear photos of the item(s) you received. We'll be happy to review them and work with you toward a satisfactory solution. Regarding your return, we checked our records and found that we responded to your return request by email on July 3, 2026, and July 9, 2026, providing the return instructions and a return label. Unfortunately, the address printed on the original package is not an authorized return address. It belongs to our local shipping agent and is not able to process customer returns. As stated in our return policy, packages returned to an unauthorized address without prior approval from our customer service team are not eligible for a refund. We recommend contacting the shipping carrier as soon as possible to see if the package can still be intercepted or returned to you. If you are able to retrieve the package and still wish to return the items, please contact us again, and we'll provide you again with the correct return label and instructions. We have also sent an email today. If you don't see it in your inbox, please check your Spam/Junk folder as well. We appreciate your understanding and look forward to helping you resolve this matter. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you for your feedback. We take every customer's comments seriously and will continue working to improve our products and services. Best regards, Lucy STYLEWE

Dear Customer, We're very sorry for the confusion and understand your concern, especially since you paid for Express Shipping because you needed your order by a specific date. After checking your order, we can confirm that it was shipped on the same day your order was placed. Please note that Express Shipping typically takes 3–7 working days for delivery. Occasionally, tracking information may not update immediately, so we kindly ask for your patience and recommend checking the tracking status again in about two days. The estimated delivery date displayed is a conservative estimate provided by the carrier. In many cases, especially with Express Shipping, packages arrive earlier than the estimated date. We've also contacted the carrier and are doing our best to urge them to deliver your package as quickly as possible. Additionally, we've sent your latest order status to your email. Please check your inbox (and spam/junk folder if needed). Thank you for your patience and understanding. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you for your feedback. We take every customer's comments seriously and will continue working to improve our products and services. Best regards, Lucy STYLEWE

Update： Thanks for the information! We're very sorry to hear the pants didn't fit as expected. Please note that sizing may vary between different styles, so we always recommend referring to the size chart provided on each product page before placing an order. After checking your case, we can confirm that we previously sent you several emails regarding your return request. Unfortunately, some email providers (such as Yahoo, Hotmail, Outlook, MSN, and Live) may block or remove our emails due to strict spam filters. We also received your message through the Contact Us page confirming that you agreed to keep the item with a partial refund. However, if you have changed your mind and would still prefer to return the pants, we do accept returns. Please let us know, and we'll be happy to assist you with the return process. —————— Dear Customer, Thank you for taking the time to share your feedback.We are sorry to hear that the pants did not fit as expected, especially since you purchased them for your birthday. Please note that sizing may vary between different styles, so we recommend referring to the detailed Size Guide available on each product page before placing an order. All Purchases (except swimwear, underwear, panties, bags, accessories, bikinis, dirndls, and bras) can be returned within 30 days of the delivery date. If your order is eligible under our return policy, you can submit a return request by entering your email address and order number here:https://www.stylewe.com/order-query If you experience any difficulty submitting your return request, or if you would prefer assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Our customer service team will be happy to help you through the process. To assist you further, could you please provide your order number or the email address associated with your purchase? Once we receive your information, we will look into your case and do our best to help resolve your concerns. Thank you for your feedback. We take every customer's comments seriously and will continue working to improve our products and services. Best regards, Tracy STYLEWE

Dear Customer, Thank you for taking the time to share your feedback. We sincerely appreciate your previous support and are truly sorry that your recent shopping experience did not meet your expectations. Providing excellent products and a satisfying shopping experience has always been our goal, and we regret that this order left you disappointed. Regarding the sizing, please note that the fit may vary between different styles. We always recommend checking the detailed measurements in the size chart before placing an order. If you selected the size according to the size chart but the item you received does not match those measurements, could you please measure the garment with a ruler and send us the relevant photos? We will be happy to investigate this for you. We are also sorry to hear that you experienced difficulties when submitting your return request on APP. Could you please let us know what issue you encountered during the return process? Your feedback will help us investigate the problem and improve our service. Regarding the delivery time, we noticed that your order included a presale item. Presale items require additional preparation time before shipment, which is longer than regularproducts. A "Presale" label is displayed on the product page and your order details to indicate the extended processing time. We apologize if this caused any inconvenience. Thank you for sharing your feedback about our live chat service. We value every customer's comments and will forward your feedback to the relevant team for review as we continue to improve our services. In addition, one of our customer service representatives will contact you by email to follow up on your concerns and assist you further. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you again for your feedback. We value your comments and hope to have the opportunity to provide you with a much better experience in the future. Best regards, Tracy STYLEWE

Dear Customer, We're truly sorry to hear that your shopping experience did not meet your expectations. We understand that every customer has different expectations regarding product quality, and we appreciate you taking the time to share your feedback. We have forwarded your comments about the fabric, stitching, and color to our product team for further review and improvement. We would also like to clarify that our customer service team is committed to helping every customer resolve their concerns. We never intend to ignore our customers or avoid responsibility, and we're sorry if our communication left you with that impression. Regarding your refund, we'd like to clarify the breakdown: The value of the returned item was USD 44.10. We provided a prepaid return shipping label, and as stated in our return email, a USD 7.99 return shipping fee is deducted from the refund. We do not charge any restocking fee. The original shipping fee is paid directly to the shipping carrier after the order is shipped, so it is non-refundable. You also purchased Seel Worry-Free Delivery. This is a third-party shipping protection service, and once the order has been shipped, the service has already taken effect and is therefore non-refundable. Based on the above, your refund was correctly calculated as USD 44.10 - USD 7.99 = USD 36.11. We're sorry that this experience has left you disappointed, and we sincerely appreciate your feedback as it helps us continue improving both our products and our service. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you for your feedback. We take every customer's comments seriously and will continue working to improve our products and services. Best regards, Lucy STYLEWE

Dear Customer, Thank you so much for your kind review and for sharing your experience with StyleWe. We're delighted to hear that you're happy with your overall shopping experience. We sincerely apologize for the delay in delivery. Your feedback is very important to us, and we have shared it with our logistics team. We are continuously working to improve our shipping process and provide faster, more reliable delivery in the future. Thank you again for your support and patience. We truly appreciate it and look forward to serving you again with an even better experience. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you for your feedback. We take every customer's comments seriously and will continue working to improve our products and services. Best regards, Lucy STYLEWE