Stylewe

Dear Customer, Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you. Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you. **1. Extremely long delivery time** We completely understand your frustration. Ordering a dress in February for a March event and not receiving it until June is far from the experience we aim to provide. We recognize that such a delay made the dress unusable for its intended purpose, which is especially disappointing when purchasing for a specific occasion. While occasional supply chain or inventory issues may affect fulfillment times, we acknowledge that the length of this delay was unacceptable and did not meet reasonable customer expectations. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers. **2. No communication regarding the delay** We agree that customers should be informed when there are significant delays affecting their orders. The fact that you did not receive updates or correspondence about the delay left you without the information needed to make alternative arrangements for your event. We sincerely apologize for this lack of communication. Timely and transparent updates are essential, and your feedback highlights an area where we need to improve our customer service process. We have shared your comments with the relevant team for review. **3. Fabric not matching the product photos** We are also sorry to hear that the fabric appearance did not meet your expectations. Product photos should accurately represent the item's material, texture, and overall look. We understand your disappointment when the actual fabric appeared shiny and plastic-like compared to what was shown online. If the product you receive does not match the one shown on the advertisement page, please email us photos for verification, and we will provide a suitable solution. We genuinely appreciate you taking the time to share this feedback. It helps us identify shortcomings in our fulfillment, communication, and product presentation processes. We sincerely regret that your experience did not reflect the level of service we strive to provide, and we apologize for the inconvenience and disappointment caused. To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regards, Timmy STYLEWE

Dear Customer, Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you. Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you. Our team is committed to processing and delivering orders as soon as possible, but due to peak shopping season, it will take longer to prepare item. Upon checking, some items are among our best-selling products, which contributed to the delay before shipping. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers. We are committed to providing our customers with a hassle-free returns process. If you need to return, you may check our return policy and how to return via https://www.stylewe.com/information/return-policy Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regard, Timmy STYLEWE

Dear Customer, We are truly sorry to learn that the item quality did not meet your expectations. We understand how frustrating it can be when a purchase does not look or feel as expected upon arrival. This is certainly not the experience we want for our customers, and we sincerely apologize for the disappointment and inconvenience caused. After reviewing your case, we would like to clarify that the refund issued was for the returned item. As return shipping costs are deducted from the refund amount, the final refund processed was $26.00. Regarding the other item, our records show that an exchange was requested. We previously provided the exchange instructions; however, it appears that the required steps were not completed, so we were unable to arrange the replacement. We have now sent the exchange details to your email again. Please check your inbox and spam folder and follow the instructions so that we can proceed with the exchange. We sincerely apologize for your experience and appreciate the opportunity to clarify the situation. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you for your feedback. We take your comments seriously and will use them to improve our service. Best regards, Lucy STYLEWE

Dear Customer, Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by your experience. Regarding the item that was not shipped, we would like to explain that this was a popular product. The first production batch had sold out and the next batch was still in production. We understand that we should have communicated this more proactively, and we apologize for not keeping you informed in a timely manner. We will work on improving our communication regarding backordered items. After reviewing your case, we noticed that the item is now available in limited stock. However, because a chargeback was opened, we were required to cancel the item and could not proceed with shipment. We have also contacted you by email regarding this situation. At the moment, the dispute amount exceeds the value of the cancelled item and is currently under review. Therefore, we have not been able to provide additional compensation at this stage. We understand this may not have met your expectations, and we are sorry for that. Please rest assured that we always strive to operate with transparency and to provide fair solutions for our customers. Our customer service representative has already reached out to you by email to discuss the matter further. We kindly ask that you check your inbox and spam folder and reply to the email so we can continue working toward a resolution. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Thank you for your feedback. We take your comments seriously and will use them to improve our service. Best regards, Tracy STYLEWE

Dear Customer, Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you. Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant. Actually, three of the items in your order were ordered in size S; we simply shipped the items according to the sizes you ordered. We are committed to providing our customers with a hassle-free returns & exchange process. If you need to return or exchange, you may check our return policy and how to return via https://www.stylewe.com/information/return-policy Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regards, Timmy STYLEWE

Dear Customer, We sincerely apologize for the inconvenience and understand your disappointment. We have received your order successfully. Usually, after a customer places an order, an order confirmation email or shipping notification will be sent directly to the email address provided at checkout. If you have not seen any emails from us, please kindly check your spam/junk folder as well. At the moment, your order is still being prepared. Since the blouse you purchased is a pre-sale item, it requires a little more time for processing before shipment. Please rest assured that we are working to dispatch it as soon as possible. Once your item is shipped from our warehouse, you will automatically receive a tracking email with the tracking information. In the meantime, we will also arrange for the relevant email to be resent to you. Please keep an eye on your inbox, including your spam/junk folder. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regards, Lucy STYLEWE

Dear Customer, Thank you for purchase and for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused. We have received your complaint about our return policy. We sincerely apologize for any inconvenience caused. We are committed to providing our customers with a hassle-free returns process. Regarding returns, please refer to: https://www.stylewe.com/information/return-policy - All Purchases (except swimwear, underwear, panties, bags, accessories, bikinis, dirndls, and bras) can be returned within 30 days of the delivery date. - Items must be unused, undamaged, and in their original packaging, and all items in the package must be intact. Otherwise, the buyer is responsible for all fees incurred, and no refund will be issued. - The Buyer is responsible for the return shipping cost. Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regards, Timmy STYLEWE

Dear Customer, We sincerely apologize for the confusion and disappointment caused by your order. After reviewing your purchase, we found that only the floral jeans were included in your order. The matching long red shirt was not purchased. We understand that the product presentation may have created the impression that the outfit was being sold as a complete set. However, we sell the top and bottom pieces separately to give customers more flexibility in choosing their preferred size or style for each item. This allows customers to mix and match according to their personal fit and fashion preferences. We are sorry if this was not clear at the time of purchase. If you would like to purchase the matching shirt, we would be happy to assist you. Alternatively, if you are not satisfied with the item received and would like to return it, we would also be glad to help guide you through our return process. Please let us know how you would like to proceed, and we will do our best to assist you. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regard, Lucy STYLEWE

Dear Customer, We sincerely apologize for the frustration and inconvenience you've experienced. First, we would like to clarify that our customer support team consists of real agents. All emails submitted to our support team are reviewed and handled by our customer service representatives. Under normal circumstances, we reply to customer emails within 24 hours. After checking our records, we found that we have already replied to your email regarding your return/exchange request. We understand how frustrating it can be when our messages do not reach you. We can assure you that every email received by our customer service system is reviewed and responded to in a timely manner. Unfortunately, some email providers such as Yahoo, Hotmail, Outlook, MSN, and Live use very strict spam filters, which may block or even automatically delete our emails before they appear in your inbox. To help ensure you receive our messages, we kindly recommend the following: Please check your spam/junk folder. Add our email address to your safe sender list (whitelist). Reply to any previous email from us or move any of our emails from your spam folder to your inbox. If possible, provide an alternative email address (preferably Gmail) for future communication. We would also like to reassure you that returning an item is not difficult, and we are happy to assist you through the process. We have re-sent the email containing the return and exchange instructions. Please check both your inbox and spam/junk folder. Thank you for your patience, and we look forward to helping you resolve this matter as quickly as possible. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regard, Lucy STYLEWE