Stylewe

Dear Customer, Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you. Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. Upon checking, some items are among our best-selling products, which contributed to the delay before shipping. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers. Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. If the product you received does not match the advertised description. Then, could you send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply. To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand. If you need assistance, please feel free to contact us by chat or by email at [email protected]. We will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button. Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers. Best regard, Timmy STYLEWE

Dear Customer, We completely understand your concerns about exchanges, especially due to the long shipping distance. We have checked your order and can confirm that it has already been shipped and is currently on the way to you. Once the package arrives, we hope you will love the items. However, if the size does not fit or there is any issue with the item, please do not worry, we are happy to assist you with a return or size exchange. You may contact us within 30 days after delivery to apply for a return or exchange. Our customer service team will guide you through the process step by step to make it as smooth as possible. For more details, please check our return policy here: https://www.stylewe.com/information/return-policy Thank you again for your support and understanding. We truly appreciate your patience and hope you enjoy your order once it arrives. If you need assistance, please feel free to contact us via chat or email at [email protected]. We aim to respond within 24 hours. You can also click the earphone icon at the lower right corner of our website to start a live chat, or visit the contact-us page and select “OTHER-OTHER” to access the chat option. Again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding. Best regards, Lucy STYLEWE

Dear Customer, Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you experienced. First, we would like to clarify that we did not use AI messages to dismiss your request. At the beginning of the process, we provided you with a direct return submission link so you could quickly arrange the return. Since we did not receive the return request afterward, our customer service team later submitted the return request for you directly to help move the process forward. In addition, we have already sent your return label multiple times via email. We kindly suggest checking your spam/junk mailbox, as our emails may have been filtered there. Because the original return label was not used within the valid timeframe, it has now expired. We have generated a new return label and resent it to you by email. Please use the new label to return the item. If you still cannot locate our email, we recommend contacting our 24-hour live chat customer service directly, and our team will resend the label to you immediately. We also understand that different customers may have different expectations regarding our products, but we are always striving to provide the best possible products and service to our customers. At the same time, we acknowledge your feedback regarding shipping times and will continue working to improve our logistics and delivery efficiency. If you need assistance, please feel free to contact us via chat or email at [email protected]. We aim to respond within 24 hours. You can also click the earphone icon at the lower right corner of our website to start a live chat, or visit the contact-us page and select “OTHER-OTHER” to access the chat option. Again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding. Best regards, Tracy STYLEWE

Dear Customer, Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused. We always strive to provide high-quality products and excellent customer service to our valued customers. We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We usually process refunds once we receive the returned package. However, we were unable to locate an order associated with the information you provided, so we are currently unable to verify the specific details of your return. To assist you further, could you please provide your order number or the email address associated with your purchase? This will allow us to look into your case more effectively and resolve your concerns as quickly as possible. If you need assistance, please feel free to contact us via chat or email at [email protected]. We aim to respond within 24 hours. You can also click the earphone icon at the lower right corner of our website to start a live chat, or visit the contact-us page and select “OTHER-OTHER” to access the chat option. Again, we sincerely apologize for the inconvenience and truly appreciate your patience and understanding. We are committed to ensuring a positive experience with our brand and resolving your issue promptly. Best regards, Tracy STYLEWE

Dear Customer, We sincerely apologize for the inconvenience and frustration caused by your experience. Regarding the color difference issue, could you kindly provide clear photos of the items you received so we can further check the situation for you? Please kindly note that slight color differences may occur due to lighting conditions during photography, screen display settings, or different fabric dye batches. We appreciate your understanding in this regard. Normally, if the return has been processed according to our return procedure, we will arrange the refund once the returned package is received and inspected at our warehouse. To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. We've already sent you a private message. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand. In addition, please provide the return receipt or proof of return shipment. Once confirmed, we will proceed with the refund process according to our policy. If you need assistance, please feel free to contact us via chat or email at [email protected]. We aim to respond within 24 hours. You can also click the earphone icon at the lower right corner of our website to start a live chat, or visit the contact-us page and select “OTHER-OTHER” to access the chat option. Again, thank you for reaching out to us on Trustpilot. We are committed to providing prompt and effective support to all our customers. Best regards, Lucy STYLEWE