SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
以上内容由商家自行提供，未经平台核实。SUGARGOO（sugargoo.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 414 条用户评价，属于商业服务分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 92% 的差评；近 12 个月新增 35 条。数据最后更新于 2026-10-24。
good timing just couldn’t refund one of the shoes but it was fine. Very good
Sorry to hear this. Was this because that the seller refused the refund request? Just in case you need any assistance, please contact our live chat support.
Be careful when paying with PayPal! They will change your delivery address to a Chinese factory so please check your PayPal receipt emailed to you and make sure it is your address! They do this so if you open a PayPal case because the items don’t arrive that can say you wanted them sent to a Chinese factory instead as a “gift”
Sorry to hear this. After you purchase items with us, the products will be shipped to our packing center address. After that when you're ready, you can ship multiple items from different platforms in one package to you. This is why it helps to save on the shipping cost. If there is anything not clear, don't hesitate to contact our live chat support. Thanks and you have a great day!
My expirience was great thanks to the customer service
Wow, that's great. Thanks a lot. We are more than pleased to hear this from you and you have a wonderful day.
Couldn't see the tracking from China to Europe but the support was able to quickly update me on it. The interface isn't the most intuitive but the rest is very convenient.
Thanks a lot for your honest comment. We really appreciate it. We will spare no effort to enhance our interface further.
Thanks! And it's really great to get this comment from you.
My package is not deliverd. I did not recieve it. Eric gosjan.
Your package was paid on 7th October, and currently it is in transit. The latest update is, "15th October, estimated to be loaded on 16th flight." If you need any further assistance, don't hesitate to contact our live chat support or you can send emails to [email protected] Thanks and you have a great day!
Thanks! We really appreciate your comment! And you have a great day.
not 5 stars bc the merchant takes his time ( i know its not sugargoo staff fault but it ruins a little bit the experience
Thanks for the comment. Yes, we do understand what you mean. I will forward this to the team and see if there is anything we can do about it.
Its good, reliable, and a trusted agent but a little more expensive than others but the shipping times are faster (5 hauls)
Thank you for your feedback! We’re glad you find us reliable and appreciate your understanding of the pricing for faster shipping.
More like a 3.5/5. Sugargoo has many restrictions which limit the options but there are still some good finds if you just look at some spreadsheets. The app is pretty simple and easy to use but could be a little better. The storing of items didn’t take longer than a week and were readg to ship. The shipping varies as one package took around 9 days and the other took around 16 days. Overall I havent had any problems and i’m waiting for my next haul to ship.
Thanks for the comment! We really appreciate it. If you may need any assistance, don't hesitate to reach out. Everyone of us from SUGARGOO is very willing to give you a hand. Thanks again and you have a great day.
SUGARGOO IS THE GOAT
Thanks!! We appreciate your comment. We will work hard to improve the overall experience further.
shipping is a bit expensive but everything is super super fast will buy again for sure, cnfans is HORRIBLW and they scammed me btw
Thanks a lot for the comment! We will do our best to decrease the shipping cost. And you have a great day.
There is too much bugs, when I try to open some products page it redirects me to the link that doesn’t work and it did that for a lot of time. There is also too much prohibited items.
Sorry to hear this. We will send you an email in 24hours to learn more about the issue you are encountering and will do as much as we can to help you out. And you have a great day!
Very intuitive ordering process and great shipping prices
Thanks a lot! We appreciate your positive feedback. This is exactly what inspires us to work hard as always.
have had overwhelmingly positive experiences with sugargoo, having already made multiple purchases, thank you so much for your hard work! ❤️
Thank you for your continued support! We’re thrilled you’ve had positive experiences with us. We appreciate your kind words! ❤️
Thanks. It's great to know that you found our service quick and easy. We will keep working hard to offer the best service to you all.
They are the best ever! They are super kind and are always available to help you. A friend of mine recommended them to me because I needed clothes so I decided to buy from them. As soon as I paid they bought me the items after a couple of hours (not like other sites 😳😶) and they immediately let me know when the seller was shipping. They took very little time to send me the quality photos and are truly professional! A few days ago I sent my package and I hope to receive it as soon as possible. Thank you infinitely Sugargoo and keep it up!
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience and appreciate your kind words. We’ll keep working hard to provide the best service possible!
i dont know if i should use sugargoo or cnfans cause you always have bad and good experiences at the same time and month
Thanks for the comment. I think you can use SUGARGOO. What's special about SUGARGOO is, big or small, we do care about your issues and will do as much as we can to help you whenever you are in need. We offer live chat support by the way. https://www.echatsoft.com/visitor/pc/chat.html?companyId=529286&routeEntranceId=561&lan=en
if your parcel gets lost they won't refund!
Sorry to hear that you package was lost. May I know if you purchased insurance for the package and the shipping route? When you ship out a package with us, you can use different routes and the policy is different. For further assistance, please don't hesitate to send messages to our reddit moderator u/sugargoo9925. Thanks and you have a great day.
Everything was great beside the fact that the sellers take a bit of time to send the items and also the qcs pics take a bit. Also they don't deliver the parcels to the mail company fast enough, but its still overall good service. Love the agents they are really great, but what I hate most is the fact you can't freely buy brands.
Sorry for the inconvenience caused. We don't have control of how long it takes the seller to send out an item. While usually after we receive the item, it takes around 24hours to offer QC photos. The time for us to ship out a parcel after getting your payment is also around 24hours. If it exceeds this time, don't hesitate to let us know. In that case, you can contact our live chat support so that we can better assist you.
共 414 条符合条件的评价
Kakobuy
Superbuy Shopping
Mulebuy
CSSBuy
CNFans
JoyaGoo
Lovegobuy
DHgate