photo search
can you do again that photo search it is annoying to work with links
SUGARGOO 回复2024-11-04
Thank you for bringing this to our attention. We'll pass it on to the management team right away.
关于 SUGARGOO
数据更新- 网站
- sugargoo.com
- 分类
- 商业服务
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 35 条评价
- 差评回复率
- 92%（109/119 条）
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商家自述
SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
以上内容由商家自行提供，未经平台核实。SUGARGOO靠谱吗？
SUGARGOO（sugargoo.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 414 条用户评价，属于商业服务分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 92% 的差评；近 12 个月新增 35 条。数据最后更新于 2026-10-24。
用户怎么说
Everything is perfect except the fact…
Shipping took a bit but everything is responsive
SUGARGOO 回复2024-10-31
Don’t worry, we are on this. My colleague will send you an email in 12hours and please reply back as soon as you can with details, so that we can further assist you. You mentioned that we overcharged you for 700g of false extra weight, we want to investigate and fix it if we did anything wrong. Looking forward to your reply. Thanks and have a wonderful day.
agent
best quality
SUGARGOO 回复2024-10-30
Thanks! We really appreciate your comment. If there is anything we can do to help you out, don't hesitate to reach out to us. And you have a wonderful day.
A bit confusing
SUGARGOO 回复2024-10-28
Sorry to hear this. May I know which part from your perspective is confusing? We would like to do as much as we can to optimize the customer experience. We will send you an email in 12hours and looking forward to your reply.
The service was perfect pretty much perfect
The service was perfect pretty much the same as panda ik give it a 10/10
SUGARGOO 回复2024-10-29
Thank you for the amazing feedback! We're more than happy to hear you had a perfect experience and appreciate the 10/10 rating!
shipping
my haul hasn't arrived since 14 days to germany with dhl tax free actual weight
SUGARGOO 回复2024-10-28
Sorry to hear this. Actually for international shipping, this can happen, because there are a lot of factors which can affect the shipment. What's the package number? You can contact our live chat support or send messages to me (Reddit, u/sugargoo9925). Once we get the package number, we will do our best to assist you. Thanks.
Good agent but
It is a good agent but recently they've just been f... it up. The increasing shipping prices with the bans make no sense. Rather than reducing the price because less people will buy with them anyways. they increase it so even less people go for them
SUGARGOO 回复2024-10-28
Sorry for the inconvenience caused to you. We will send you an email in 12 hours. Don't hesitate to reply back and offer us the details so that we will do our best to assist you. Thanks and looking forward to your emails.
good
all ok👍🏼👍🏼👍🏼👍🏼👍🏼
SUGARGOO 回复2024-10-24
Don't worry. We are on it and we will send you an Email in 24 hours to share with you the shipping status of your package. If you need further help, please don't hesitate to reply back. By the way, before this, did you reach out to our live chat support?
Took so long and shipping is taking for…
Took so long and shipping is taking for ever
SUGARGOO 回复2024-10-24
Don't worry. We are on it. The line you used for this package is CA line actual weight. It takes around 8-15days. We will send you an Email in 24 hours to share with you the shipping status of your package.
Very helpful
Great customer service, Quick response and accommodating.
SUGARGOO 回复2024-10-23
Thank you for your kind words! We're glad to hear you had a positive experience with our customer service. Your feedback means a lot to us!
Easy to use if u have used an agent…
Easy to use if u have used an agent before but kinda mid now that the brands are banned again
SUGARGOO 回复2024-10-23
Thank you for your feedback! We're glad you find it easy to use, and we understand your frustration with the brand restrictions. We're working hard to improve your experience!
I had an excellent experience with…
I had an excellent experience with Sugargoo! Their customer service was outstanding, guiding me through the packaging process and helping me choose the best route for my needs. They ensured that everything was handled with care and remained food-safe until the very end. Highly recommend their services. I will 100% but again, and many thanks to the agent “candice” that made it all possible, she was the person that helped me through the whole process
SUGARGOO 回复2024-10-23
Thank you for your fantastic review! We’re thrilled to hear about your excellent experience with Sugargoo and our customer service, especially from Candice. We appreciate your recommendation and look forward to serving you again!
5 star best agent
SUGARGOO 回复2024-10-23
Thank you so much! We’re thrilled to be your best agent!
The best agent ever!!
SUGARGOO 回复2024-10-22
Wow, great! We are so so happy to hear this. We will do our best for you guys
i love sugargoo with everything cnfans…
i love sugargoo with everything cnfans sucks and is slow
SUGARGOO 回复2024-10-22
We love you as well! Thanks and you have a wonderful day.
Very good service
SUGARGOO 回复2024-10-22
Thanks! We are more than pleased to hear this. This is exactly what encourages us to work hard.
Please
Can we get Balenciaga back
SUGARGOO 回复2024-10-22
Thanks a lot for bringing this to our attention. We will discuss it with the team and do as much as we can. If you need any further help, please don't hesitate to contact our live chat support. Thanks
Great service and Handons the package delivery
My experience was good, I was able to gain feedback when dealing with an issue towards submitting a parcel. Overall, it was handled smoothly and efficiently to deliver my package.
SUGARGOO 回复2024-10-22
Thanks a lot for your comment. We really appreciate it. We will spare no effort to offer better service
I have to pay 40+ for shipping after I…
I have to pay 40+ for shipping after I spend money on buying your shoes
SUGARGOO 回复2024-10-22
When you buy from us in China, you only pay for the product price plus the shipping cost from the seller to our packing center. That's why, when you're ready to have the items shipped to you, you'll need to cover the international shipping fee. You can consolidate your items to save on shipping costs though. This is why a lot of users choose our service.
I love sugargoo
I love sugargoo, give discount pleasee i im: 22ismaa
SUGARGOO 回复2024-10-22
Thank you for your love and support for Sugargoo! Soon we will have a big event. Please keep an eye on us. Or you can contact our reddit moderator u/sugargoo9925
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