即使在周六,服务也很棒
Thanks for the kind words, John! We're glad our team could jump in and help you out over the weekend. We look forward to supporting you throughout your wellness journey, welcome to the Sunlighten community!
Sunlighten, Inc.(sunlighten.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 60 条用户评价,属于美丽与健康分类,口碑优秀。85% 的评价为 4 星及以上,8% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。
Thanks for the kind words, John! We're glad our team could jump in and help you out over the weekend. We look forward to supporting you throughout your wellness journey, welcome to the Sunlighten community!
我最近购买了独奏单元 到目前为止我的经历是惊人的。我的销售代表 Eliot Forton 给了我无法言喻的帮助! 友善而耐心地解答我的所有问题! 当我们组装我们的设备时,我们发现了一个小碎片,当我拍了照片并将它们发送给 Eliot 后,他将我推荐给 Cookie Jones,她就像 Eliot 一样,竭尽全力以 100% 满意的方式解决了这个问题! 我现在已经使用了几次桑拿房,并期待艾略特向我解释的所有健康益处! 当我使用桑拿一段时间后,我会更新我的评论 但目前我无法对客户服务说足够多的正面评价 因此,如果桑拿的好处和客户服务一样令人惊叹,我希望每个人都可以尝试一下!
Thank you for your 5-star review, Gayle! We're so happy to hear you've had such a wonderful experience with our team. Starting your wellness journey is an exciting time, and we're glad our team was able to help make it a positive one from purchase through setup. We know you're just getting started, and we're excited for you to experience all that the Solo has to offer. Please don't hesitate to reach out if any questions come up along the way. We love celebrating our customers' wellness wins and can't wait to hear how your journey unfolds!
梅根非常出色,知识渊博,不咄咄逼人,而且很有风度。
Thanks for the great feedback, Brian! We're so glad Megan made such a positive impression, we'll be sure to pass along your kind words to her. Welcome to the Sunlighten community, we're here if you ever need anything!
销售人员很好,到目前为止我很喜欢桑拿。 然而桑拿房是在2026年2月购买的,现在是2026年7月中旬。桑拿房失败了,这非常令人失望, 客户支持很耐心地引导我完成了大约 2 个多小时的故障排除,但故障排除需要拆下几个面板、拆下电源的保护罩并调整平板电脑后面的电缆。 这确实是不应该由客户承担的事情。 故障排除失败后,得到的答复是订购并运送替换电源,并告诉我必须自己安装。 将不提供任何服务支持。 演示更换的视频非常彻底,但这是一个相当复杂的过程,需要拆卸的面板数量以及需要更换或匹配的电缆。 对于购买该产品的金额来说,这是荒谬的。 根据服务政策,我不会推荐该公司的产品。
Thank you for bringing this to our attention, John. We understand this has been an unexpected experience, and we want you to know our team is here to support you every step of the way. Your replacement parts have already been ordered, and our team is setting up a scheduling link so one of our specialists can walk you through the next steps. Additionally, your feedback is being reviewed internally so we can better understand what occurred and identify opportunities to improve. We appreciate your patience and remain committed to helping you get back to enjoying your sauna.
Thank you for your positive review! We're glad your order arrived quickly and appreciate you taking the time to share your experience. We hope you're enjoying your new Sunlighten product and are here if you need anything as you get started.
我真的很喜欢和劳伦·哈蒙德交谈。她很好地解释了桑籁产品的不同之处。我不喜欢的是:在网上询价后 5 分钟内,我收到了至少 6 个电话和 4 条短信,来自三个不同的销售代表想要与我讨论这个问题。
Thank you for taking the time to share your feedback. We're so glad to hear that Lauren provided a great experience and helped explain what makes Sunlighten unique. We also appreciate your feedback regarding the number of calls and texts you received after requesting pricing information. We understand that communication should feel helpful and timely, not overwhelming. Feedback like yours is incredibly valuable as we continue refining the customer experience and our communication processes. Thank you for bringing this to our attention. We appreciate the opportunity to improve and are grateful you took the time to share both the positives and areas where we can do better.
Thank you for your review, Michael! We're so glad to hear you had a great experience with our team. We appreciate you choosing Sunlighten and are here anytime you need us.
我们在交付和安装方面遇到了多个问题。尽管支持人员很乐于助人,但组装桑拿房并使其正常工作的过程比卖给我们的要困难得多。如果我得到关于我们即将面临的困难的诚实事实,我就不会购买这个系统。您网站上的视频的编辑方式几乎具有欺骗性,因为它们使安装看起来非常简单。此外,所附的说明完全不正确。 显然您已经意识到了这个问题,并且没有编辑说明或添加一张带有澄清说明的纸条。可以很容易地在框中添加注释并进行更正,以节省客户和支持人员的宝贵时间。
Thank you for taking the time to share this feedback. We're sorry for the frustration around your installation experience, and want you to know this does not align with our expectations on how we want to provide an experience with our customers. Your feedback is being reviewed internally so we can better understand what occurred and identify opportunities to improve. We appreciate you sharing your suggestion, and we've shared it with our team as we continue looking for ways to make the setup process smoother for future customers. We're glad to hear our support team was helpful along the way, and we're committed to supporting you as you get the most out of your wellness journey.
Thank you for your review, Beth! We're so glad Tyson left such a helpful and positive impression throughout your experience. Thank you for choosing Sunlighten, we hope you enjoy many relaxing sessions ahead.
布兰登是一位出色的代表,让整个体验变得有趣且信息丰富。他的跟进十分精准,全程保持礼貌。会推荐给任何人,希望他能得到丰厚的奖金!还要感谢店主给的兽医折扣,Go Army!
Thank you for your fantastic review, Michael! We're so glad Brandon really made your experience a memorable one! We'll be sure to share your kind words with him and the team. Thank you as well for your service, we're honored to have been able to support you with the veteran discount. Welcome to the Sunlighten family!
我们的桑籁专家艾比(Abby)真是太棒了。 知识渊博且能快速回答任何问题。 我们的桑籁桑拿超出了我们的预期。 我有更多的精力和更少的炎症。一路上真是一次美妙的经历!
Thank you for your wonderful review, Andy! We're so glad Abby made your experience such a positive and supportive one. It's amazing to hear how much your new sauna has exceeded your expectations and become part of your daily wellness routine. Thank you for choosing Sunlighten, we're honored to be part of your journey and wish you many more sessions ahead.
他们的客户服务是一流的! 如果您犹豫不决,无法做出决定,请给他们打电话!摆脱栅栏,认真地单枪匹马,这是我为自己的健康做出的最好的决定。
Thank you so much for your amazing review, Denise! We're beyond thrilled our team helped give you the confidence to finally take the leap, and that it's turned into such a meaningful decision for your health. Thank you for choosing Sunlighten, we're honored to be part of your wellness journey and wish you continued health and happiness ahead.
Thank you so much for your review, William! We're so glad you had a great experience with our team. We appreciate you choosing Sunlighten and are here anytime you need us.
桑籁团队回答了我对所关注产品的每一个问题。他们反应敏捷且专业——这是为期两周的演习,团队很有耐心,从不咄咄逼人。当我决定购买时,提供了有关发货时间表的更新。此外,组装过程非常简单,并有分步视频支持。最后,该技术——从能够远程启动桑拿、多种程序选择和定制编程的能力——都是很棒的功能。 我和我的妻子每周一起使用桑拿五天 - 带来的好处超出了我们的预期。
Thank you for such a thoughtful review, Rick! We're so glad our team stayed patient and responsive throughout your decision-making process, and that everything from shipping updates to setup felt well supported along the way. It's especially great to hear how much you and your wife are enjoying making the sauna part of your shared routine, and that it's exceeded your expectations. Thank you for choosing Sunlighten, we're so glad to be part of your wellness journey.
Thank you for your kind review, Sheila! We're so glad you've consistently had a great experience with our team. Thank you for being part of the Sunlighten community, we're here anytime you need us.
认为代表知识渊博并且很好地解释了产品!
Thank you for your review, Frank! We're glad the team left you with such a positive impression. Thank you for choosing Sunlighten, we hope you enjoy many great sessions ahead!
塔比莎非常有趣、专业、机智,并且真诚地关心我的需求、担忧,尤其是房间和预算。她回答了我所有的问题并且非常有帮助。谢谢塔比莎
Thank you for your review, Duane! We're so glad Tabitha made the process an enjoyable one while really taking the time to understand what mattered most to you. That personal touch is exactly what we strive to provide. Thank you for choosing Sunlighten, and we're excited for you to begin enjoying your new sauna!
该网站很少能正常工作,并且在订单无法执行时不会出现任何替代方案。
Thank you for taking the time to share this feedback. We're sorry to hear you've run into trouble with the website. We are reviewing internally so we can better understand what occurred and identify opportunities to improve. If you need assistance, please feel free to reach out to our team at 877-292-0020 x3 so we can help directly. We're committed to making your experience with us a smooth one, so you can get the most out of your wellness journey.
我们能够通过观看视频提出问题,并觉得这个过程不仅信息丰富,而且透明。
Thank you for your review, Judy! We're glad the process felt clear and straightforward every step of the way. Thank you for choosing Sunlighten, we hope you enjoy many relaxing sessions ahead in your new sauna!
我对瑞安·威廉姆斯只有好话要说。他知识渊博,满意地回答了我的问题。我对红光疗法和安全问题以及独立测试有很多疑问和担忧。我学到了很多。另外,我自己也做了一些研究。 他真的帮助我做出了决定,我很高兴
Thank you for your thoughtful review, Carol! We're so glad Ryan took the time to really address everything and help you feel good about your decision. We always want our customers to feel fully confident. Thank you for trusting Sunlighten with your wellness journey, we're here to support you every step of the way.
共 60 条符合条件的评价