Assembly was a breeze
Assembly was a breeze. Customer service was top notch. We have been enjoying our sauna very much.
About Sunlighten, Inc.
Data updated- Website
- sunlighten.com
- Category
- Beauty & Well-being
- Location
- United States · Leawood, KS
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (7/7)
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Is Sunlighten, Inc. legit?
Sunlighten, Inc. (sunlighten.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great sales job
Sales rep was knowledgable and friendly. Part of the pitch was that it was "easy" to complete a single person set up. I have yet to get the sauna assembled and it's been 60+ days. The floor panel was damaged so that took some time to be replaced. Unfortunately that floor panel was an from what appears to be an older model, so I'm not entirely sure the wall panels line up to the pre-cut areas of the newer floor panel. In addition, there were door pieces delivered but no separate package with the screws or other hardware needed for the assembly. We're still in process, so its impossible to know at this point where that will land. So, to recap - it's not a single man setup. Make sure all parts are from the same manufactured year, and not an older leftover, aged or damaged box. and make sure you have all your hardware.
Reply from Sunlighten, Inc.2026-08-03
Thank you for sharing this, and we're so glad to hear your experience with our team was great from the start. We also appreciate you letting us know about the challenges you've run into with assembly. Our team is reviewing this internally to understand how we can improve this process and identify the best way forward for you. We want to affirm that we're here to help every step of the way, and we hope you'll trust that we'll continue supporting you along the way. We look forward to getting you set up and enjoying your sauna soon.
Door Issues & Missing Sauna Pad
About a month ago Sunlighten said my sauna pad was to ship back then. To date, I have not received anything. No word from Sunlighten. This has been going on for about 6 months with no end in sight. Promises being made but never kept by Sunlighten. I am guessing they have my money and I am persona non-grata at this point. Also, the door issue was never resolved. It still pops open about a half inch. I have tried to resolve myself, trying different fixes, to no avail. Sunlighten customer service seems to have no interest in assisting me. Bottom line, the door does not line up with the magnet. Either I need a different magnet or a realignment of the door. Neither of which I feel I am responsible for resolving. This is a Sunlighten issue that needs to be resolved.
Reply from Sunlighten, Inc.2026-08-03
Thank you for bringing this to our attention. We want you to know we're here for you, and we want to make sure we can address your concerns thoughtfully and thoroughly. Someone from our team is reaching out directly to help get this fully resolved. We've made multiple attempts to connect and will continue reaching out until we do, as we're committed to keeping you informed every step of the way. We value your trust in us, and we want to make sure your experience going forward reflects the quality and care we strive to provide. We appreciate your patience, and we look forward to getting this resolved so you can get back to fully enjoying your sauna.
epic
epic. easy delivery easy to put together and a wonderful experience in that sauna! soooo glad I went with sunlighten.
This is the best sauna in the world!
We are absolutely delighted with the…
We are absolutely delighted with the service support provided by Sunlighten. A special shout out to Cookie who has been quick to respond and supportive throughout the process.
Reply from Sunlighten, Inc.2026-08-03
Thank you for your review, Dean! We're so glad Cookie made such a positive impression throughout the process. We'll be sure to pass along your kind words to her. Thank you for choosing Sunlighten!
Highly recommend Riki Bennett to purchase a sauna!
I worked with Riki Bennett to purchase a sauna. He was very helpful, knowledgeable, and responsive to all my needs! I highly recommend working with Riki!! We are excited about our new sauna!!
Reply from Sunlighten, Inc.2026-08-03
Thank you for your review, Kelly! We're so glad Riki was able to support you throughout the process. We're just as excited for your new sauna to arrive, don't hesitate to reach out if we can help in any way. Welcome to the Sunlighten family!
I recently purchased a Sunlighten Solo…
I recently purchased a Sunlighten Solo System, and while my original shipment unfortunately arrived with a damaged outer dome due to shipping, I wanted to recognize the outstanding customer service I received throughout the entire resolution process. Cookie Jones, my Logistics Coordinator, was exceptional from beginning to end. She communicated with warmth, professionalism, and genuine care, keeping me informed every step of the way and ensuring that the replacement process was handled as smoothly and efficiently as possible. She consistently followed up, answered my questions promptly, and made me feel supported until everything was fully resolved. Although receiving a damaged unit was initially disappointing, Cookie transformed what could have been a frustrating experience into one that reinforced my confidence in Sunlighten’s commitment to its customers. The replacement arrived in excellent condition, and I truly appreciated the level of attention and kindness she provided throughout the process. Customer service is often what distinguishes a great company from a good one, and Cookie embodies that standard beautifully. Her professionalism, compassion, and dedication did not go unnoticed. Thank you, Cookie, for your excellent care and for making sure I could begin enjoying my Solo System with complete confidence. I sincerely appreciate your support.
Reply from Sunlighten, Inc.2026-08-03
Thank you so much for this heartfelt review! We're so sorry your original shipment didn't arrive the way it should have, but we're thrilled Cookie was able to turn things around for you. We'll be sure to share your kind words with her and the team. Thank you for your patience and for trusting Sunlighten, we're so glad you're getting to start this new chapter of your wellness journey with confidence.
Our Sunlighten sauna is great
Our Sunlighten sauna is great. Customer service was very helpful along the way, even with a 7 week wait to receive it. The quality of the sauna and ease of using the technology of it is great. Definitely worth the price.
Reply from Sunlighten, Inc.2026-08-03
Thank you for your review, Stephen! We're so glad our team was there to support you along the way. Thank you for choosing Sunlighten, we're excited to be part of this new chapter in your wellness journey and are here anytime you need us as you get started!
The customer service of this company is…
The customer service of this company is GREAT. They are responsive and responsible
Reply from Sunlighten, Inc.2026-08-03
Thank you for your review! We're so glad you've had such a positive experience with our team, we care deeply about our customers and are glad that came through for you. Thank you for choosing Sunlighten, we're here to support you on your journey!
Loving my sauna!
Loving my sauna!! MPulse Believe is high quality! I highly recommend it!!!
Reply from Sunlighten, Inc.2026-08-03
Thank you for your review, Donna! We're so glad you're settling into your new mPulse Believe sauna and enjoying the quality it brings to your routine. Welcome to the Sunlighten community, we're excited for all the relaxing sessions ahead of you!
Brady was a true consultant...
Brady was certainly a big reason we decided to finally purchase our mPulse Believe. He made himself available multiple times to take our call for questions. Brady is extremely knowledgeable of the product, it's benefits, and health benefits of the various features. He even responded to texts after hours. At no point did we feel pressured to make the purchase. Again, Brady provided recommendations for various budgets and shared financing options.
Reply from Sunlighten, Inc.2026-08-03
Thank you for this wonderful review! We're so glad Brady made your decision-making process such a positive one, and we'll be sure to share your kind words with him. Thank you for choosing Sunlighten, we're excited for you as you begin this new chapter with your new mPulse Believe sauna!
Riki Bennett was great at explaining to…
Riki Bennett was great at explaining to me everything about the differences in the models. The day I decided to move Forward with the purchase, he led me through the process and it was a seamless transaction. We are so excited and can’t wait to get our sauna. Thanks Riki for a great experience with this whole process.
Reply from Sunlighten, Inc.2026-08-03
Thank you for your review, Antoniette! We're so glad Riki was able to guide you through the process and help you land on the right fit for your needs. Having that kind of support throughout a decision like this makes such a difference. We're excited for you as your sauna makes its way to you, welcome to the Sunlighten family!
Eric Strickland was my contact when I…
Eric Strickland was my contact when I first was purchasing my Sunlighten discover. Very helpful. When I couldn’t figure out how to order the cushions for it I called him. He researched it and found that they were back ordered and wouldn’t be ready for shipment until September or October. He got back to me in the same day and had all the information. It was a blessing to me as it makes my husband more comfortable to sit or lay on a pad rather than our celliant towels. Thank you Eric.
Reply from Sunlighten, Inc.2026-08-03
Thank you for sharing this, RC! We're so glad Eric went the extra mile to track down the answers you needed and get back to you so quickly. That kind of attentiveness and follow through is exactly what we aim for, and we'll be sure to share your kind words with him. Thank you for choosing Sunlighten, we hope the cushions add even more comfort to your sessions once they arrive!
My rep Amy Person is priceless!!
Reply from Sunlighten, Inc.2026-08-03
Thank you for your review, Jeff! We're so glad Amy made such a great impression throughout your experience. We'll be sure to share your kind words with her, she'll really appreciate hearing it. Thank you for choosing Sunlighten, we're happy to have you as part of our community!
We have loved our Mpulse
We have loved our Mpulse. The local transit company was a nightmare but once we got that squared away and actually delivered we were completely thrilled with the sauna, easily assembly, clear instructions. Brandon with Sunlighten was extremely helpful in helping educate us on our purchase and help resolve the issues that arose with transit. Its been nicknamed the "box of pain", yet everyone is excited to use it nearly everyday. Between my husband and I along with our four teenagers it is getting used often.
Reply from Sunlighten, Inc.2026-08-03
Thank you for sharing this, BreAnn! We're glad Brandon was able to guide you through the process and support you along the way, especially while working through the shipping hiccups. It's wonderful to hear the whole family has embraced it and made it such a regular part of your routine, that's exactly the kind of connection we love to see. Thank you for choosing Sunlighten, we hope it continues to bring everyone together for years to come!
customer servcie,and product
Reply from Sunlighten, Inc.2026-08-03
Thank you for your review, Linda! We're so glad you've had a positive experience with both our team and the product. That combination of great service and a quality sauna is exactly what we strive for. Thank you for choosing Sunlighten, we're happy to have you with us!
I love my Sunlighten Amplify Sauna
I love my Sunlighten Amplify Sauna. It is high quality and backed by an amazing group of support staff at Sunlighten. The sauna with both far and neat infrared has reduced inflammation in my joints and improves my daily life for sure!
Reply from Sunlighten, Inc.2026-07-29
Thank you for the wonderful review, Jason! We're so glad your Amplify Sauna has become such a valued part of your daily wellness routine, and that our team has been part of that positive experience. Thank you for choosing Sunlighten, we're honored to be part of your journey. We're always here should you need support along the way. Happy saunaing!
Larissa was great
Larissa was great! Full of information and so easy to work with!
Reply from Sunlighten, Inc.2026-07-29
Thank you for sharing this, Kami! We're so glad Larissa made the process such a positive one for you. Welcome to the Sunlighten family!
Excellent consumer service.
Reply from Sunlighten, Inc.2026-08-03
Thank you for your review, Lucia! We're so glad you've had a great experience with our team, that kind of service is exactly what we strive for. Thank you for choosing Sunlighten, we're happy to have you with us!