Sunlighten, Inc. (sunlighten.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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Mary · 1 review · Verified · Experienced 2026-05-25 ·
★★★★★
Sunlighten Amplify Sauna
Thanks to your customer service rep, Jean Schmidt, we decided to purchase a Sunlighten Amplify Sauna. She was attentive to every detail of the sales order and made sure we had all the necessary documentation, ensuring the process was smooth from start to finish. We love the Sauna!
Reply from Sunlighten, Inc.2026-07-27
Mary, thank you for sharing this! We're so glad Jean took such great care of you and made the process smooth from start to finish. Welcome to the Sunlighten family, we're excited for you to start this new wellness journey and we're here for you every step of the way.
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Leigh · 1 review · Experienced 2026-07-26 ·
★★★★★
Ryan Williams was excellent to work…
Ryan Williams was excellent to work with and provided efficient and immediate service!
Reply from Sunlighten, Inc.2026-07-27
Leigh, thanks for the kind words about Ryan! We're glad he made things quick and easy for you. Welcome aboard, we're excited for you to get started and we're here if you need anything along the way.
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Nick · 2 reviews · Verified · Experienced 2026-05-26 ·
★★★★★
Great sauna purchase experience
Jack made it easy for us to ask questions and select the best sauna for our family. He also assisted and continues to assist us with items we need to use in and with the sauna. Thank you. Delivery was decent although it is a very heavy palet and cracked our garage coating over the floor. We still have not gotten it assembled so we are not sure how the sauna performs.
Reply from Sunlighten, Inc.2026-07-27
Nick, thank you for sharing this, and so glad Jack has been such a great resource for you as you get started! We're sorry to hear about the damage to your garage floor during delivery, that's not the welcome we want you to have. Please reach out to our Customer Care team so we can help make this right and support you with getting assembled. We're excited for you to start enjoying your sauna soon.
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Sandy Alvis · 1 review · Experienced 2026-07-25 ·
★★★★★
Ryan Williams was great…
Ryan Williams was my sales person and he was very knowledgeable and answered all my questions to guide me in deciding which sauna to buy. Highly recommend him!
Reply from Sunlighten, Inc.2026-07-27
Sandy, thank you so much! We're glad Ryan could help guide you to the right sauna for you. Welcome to the Sunlighten family, we're excited for you to get started on this journey and we're here to support you along the way.
I experienced issues with the unit model Amplify II since the delivery time. Front door panel was replaced . Took 3 weeks to fix the issue. Then I experienced issues with the sound amplifier. It was replaced but didn’t fix the problem. I requested the process to return the unit. I was told that the 30 day warranty had expired and “there was no way it can be returned”. Sales representative didn’t take into condition the time wasted in replacing parts. I’m very disappointed and dissatisfied with their lack of consideration. I no longer trust the unit. I no longer trust its purpose of healing and relaxation which was the main reason I chose this specific sauna and vendor.
Reply from Sunlighten, Inc.2026-07-27
Thank you for sharing this feedback, and we're sorry to hear this has been your experience. We want you to know this is not a typical experience, and we remain committed to supporting you through this. We know timing matters, especially with a new sauna, and our team has remained ready to assist throughout the process. We're actively working through the parts needed and will continue staying engaged as we work toward a resolution with your assistance.
We're here to support you, and we look forward to getting this resolved so you can get back to enjoying your sauna.
Our sales person was very knowledgeable and helpful and guiding us to the right purchase. Everything went smoothly from ordering to delivery.
Reply from Sunlighten, Inc.2026-07-27
Karen, so happy to hear everything went smoothly! We'll be sure to pass along your kind words to our sales team. Welcome to the Sunlighten family, here's to the start of a great wellness journey.
The sales side of our transaction was A*. We had communication issues with the transport firm, we not advised if the firm you use to support set up, it took 3 attempts to recorded an operating color sector remote control.
A month after receiving the sauna it now is 100% functional.
Reply from Sunlighten, Inc.2026-07-27
Stuart, thank you for the detailed feedback! We're thrilled the sales experience was a great one, and glad everything is now fully up and running. We're sorry for the bumps along the way with delivery and setup, we'll use this to keep improving. Here's to enjoying many great sessions ahead.
I have purchased two saunas from Sunlighten and I have referred several people to purchase a Sunlighten Sauna. My new sauna's lights are messed up and it is making a humming noise and they keep sending me parts to fix it. My sauna is only 3 months old and I am not feeling like I need to be replacing parts on this sauna.
Reply from Sunlighten, Inc.2026-07-24
Thank you for sharing this, and we're so sorry to hear this has been your experience with your new sauna. We understand how important a smooth experience is. Our team is reviewing this internally to better understand what occurred and identify opportunities to improve, and we're actively working through troubleshooting to get this resolved for you quickly.
We value your loyalty, and we look forward to helping you get back to enjoying your wellness journey.
Brady was very knowledgeable and professional throughout the entire process! Can’t wait to get it installed! Love sunlighten saunas!
Reply from Sunlighten, Inc.2026-07-24
Thank you for the wonderful review! We're so glad Brady left such a great impression throughout your experience. We're excited for you to get everything installed and start enjoying your new sauna soon. Welcome to the Sunlighten family!
The team was helpful and informative. The process went seamlessly. I would highly recommend!
Reply from Sunlighten, Inc.2026-07-24
Thank you, Joshua, for the kind words! We're so glad the process felt seamless from start to finish. Our team works hard to make sure every customer feels informed and supported along the way. We hope you enjoy years of relaxation and wellness with your new sauna, and we're always here if you need anything as you get started.
The sales people I spoke with were very informative and helpful. I really wish Sunlighten would team up with local contractors or somehow figure out how to offer set-up service for the sauna. I live in a town of 500 people and mine will remain in the box until I can find someone who has time to help me set it up. I would’ve paid $500 because of the investment I made. The additional fee for a trustworthy person to set it up for me would have a been a great option.
Reply from Sunlighten, Inc.2026-07-24
Thank you for sharing this, Loye! We're so glad our team was informative and helpful throughout your decision. Additionally, we really appreciate the suggestion; that's valuable feedback and we'll be sure to share it with our team for future improvements. In the meantime, please feel free to reach out to our team at 877-292-0020x3, we'd be happy to help you with the best next steps or suggestions for getting everything set up. Thank you for choosing Sunlighten, and we hope you're able to get everything set up soon so you can start enjoying it!
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Winston · 1 review · Experienced 2026-07-08 ·
★★★★★
Eliot was fantastic
Eliot was fantastic! Quick to reply, knowledgeable and low pressure, overall a great experience!
Reply from Sunlighten, Inc.2026-07-22
Thank you, Winston! We're so glad Eliot made things easy with his knowledge and no-pressure approach, that's exactly the experience we want every customer to have. Welcome to the Sunlighten community!
I would say overall it was a good purchasing experience. Tyler was very helpful and kind. He was responsive and quick to answer any questions we had.
Reply from Sunlighten, Inc.2026-07-22
Thank you for sharing this, Corey! We're so glad Tyler made your purchasing experience such a smooth one, his responsiveness and kindness are exactly what we aim for. Welcome to the Sunlighten community, we're here anytime you need us!
Alex was very thorough and walked us through the process. He made sure that we understood the requirements for the space and the electrical needs.
Reply from Sunlighten, Inc.2026-07-22
Thank you for the review! We're so glad Alex took the time to walk you through the space and electrical requirements, that kind of thoroughness makes all the difference in feeling confident about your purchase. Welcome to the Sunlighten community!
If I could give no stars I would! Never buying anything from this company - it’s been a horrible experience after the purchase
Reply from Sunlighten, Inc.2026-07-20
Thank you for bringing this to our attention. Our team has been working to make sure your questions are fully answered, and while there were a few attempts to connect initially, we were glad to get connected and share some tips for getting the most out of your new RED Light Therapy Panel. We hope those suggestions help you get set up with your routine. We're always here for questions and want to support you on your wellness journey, so please don't hesitate to reach out anytime. Thank you for choosing Sunlighten, we look forward to continuing to support you.
Great customer service and offer perks periodically, which can lower the cost
Great customer service and periodically offer promotions, and military discount
Reply from Sunlighten, Inc.2026-07-22
Thank you for the review, Gayle! We're so glad you've had great experiences with our team, and appreciate you highlighting the promotions and military discount, that kind of feedback helps others know what to look for too. Welcome to the Sunlighten community!
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Rayanne Wilson · 1 review · Experienced 2026-07-20 ·
★★★★★
Riki is an awesome salesperson
Riki is an awesome salesperson! He was able to answer all of our questions and made the purchase supper easy!
Reply from Sunlighten, Inc.2026-07-22
Thank you, Rayanne! We're so glad Riki made the purchase process easy and answered all your questions along the way. Welcome to the Sunlighten community!
I have the sauna and love it and how I feel afterwards! Just ordered the red light panel and mask can’t wait to add them to my daily routine! Thank you Dr Axe for your recommendations!!!
Reply from Sunlighten, Inc.2026-07-22
Thank you so much, Catherine! We're so glad you're feeling the benefits from your sauna already, and we can't wait for you to add the red light panel and mask to your routine. Welcome to the Sunlighten community!
Eliot Forton, sale rep called and we spoke. He was very helpful and spoke about all benefits for this product. I new being n in medical field 40 plus years and wife last 26 years about these benefits with infrared therapy. I bought this product especially for my wife as a surprise as she has some moderate medical issues that I know will help her in the future. Look forward in using product.
Thank you for follow up calls with me Eliot and answering my questions. He was very knowledgeable of his product. 👋
Reply from Sunlighten, Inc.2026-07-20
Thanks for sharing your experience, Randall! We're so glad Eliot took the time to answer your questions and walk you through the benefits of infrared, that's exactly the kind of care we strive for. We hope the sauna becomes a great addition to your and your wife's wellness routine. Welcome to the Sunlighten community, and please reach out anytime you need anything!
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Sebastian · 2 reviews · Verified · Experienced 2026-07-19 ·
★★★★★
Loving it and feeling great
It’s been a few weeks and I’ve absolutely loved my new sauna. I do have a few issues that I need to resolve, such as some of the interior lights not working, and the tablet device not connecting to my Internet. But the main reason for the sauna is the infrared and heat and that works great. The construction and quality of the device is excellent.
Reply from Sunlighten, Inc.2026-07-20
Thanks for sharing this, Sebastian! We're so glad to hear you're loving the infrared and heat benefits already, and that the quality has exceeded your expectations. We'll have our team reach out to help make sure those items you mentioned get addressed quickly. Thanks for being part of the Sunlighten community!
