Sunlighten, Inc. (sunlighten.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thanks for the kind words, John! We're glad our team could jump in and help you out over the weekend. We look forward to supporting you throughout your wellness journey, welcome to the Sunlighten community!
I recently purchased the Solo Unit My experience so far has been AMAZING. My sales representative Eliot Forton was helpful beyond words! Kind and patient with all my questions! When we were putting our unit together we discovered a small broken piece and once I took pictures and sent them to Eliot he referred me to Cookie Jones and she just like Eliot went above and beyond to resolve the issue with 100% satisfaction! I’ve used my Sauna a few times now and look forward to all the health benefits that Eliot has explained to me! When I have used the Sauna for a while I will update my review But for now I can’t say enough positive words about the customer service So if the benefits of the Sauna is as amazing as the Customer Service has been I hope everyone will give it a try!
Thank you for your 5-star review, Gayle! We're so happy to hear you've had such a wonderful experience with our team. Starting your wellness journey is an exciting time, and we're glad our team was able to help make it a positive one from purchase through setup. We know you're just getting started, and we're excited for you to experience all that the Solo has to offer. Please don't hesitate to reach out if any questions come up along the way. We love celebrating our customers' wellness wins and can't wait to hear how your journey unfolds!
Megan was outstanding very knowledgeable ,not pushy and very personable.
Thanks for the great feedback, Brian! We're so glad Megan made such a positive impression, we'll be sure to pass along your kind words to her. Welcome to the Sunlighten community, we're here if you ever need anything!
The sales person was fine and up to now I have loved the Sauna. However the Sauna was purchased in February of 2026 and it is mid July 2026. The Sauna has failed which is extremely disappointing, Customer Support was patient walking me through probably 2+ hours of trouble shooting, but the trouble shooting required to remove several panels, remove a protective shield from the power supply and adjusting cables behind the tablet. This really is something that should not be on the customer. After the trouble shooting failed the response was to order and ship replacement power supplies and tell me I have to install these myself. No service support will be provided. The videos that demonstrate the replacement are pretty thorough but it is a fairly complex process with the number of panels that need removed and cables that need replaced or matched up. This is ridiculous for the amount of money paid for this product. I would not recommend this companies products based on the service policy.
Thank you for bringing this to our attention, John. We understand this has been an unexpected experience, and we want you to know our team is here to support you every step of the way. Your replacement parts have already been ordered, and our team is setting up a scheduling link so one of our specialists can walk you through the next steps. Additionally, your feedback is being reviewed internally so we can better understand what occurred and identify opportunities to improve. We appreciate your patience and remain committed to helping you get back to enjoying your sauna.
Thank you for your positive review! We're glad your order arrived quickly and appreciate you taking the time to share your experience. We hope you're enjoying your new Sunlighten product and are here if you need anything as you get started.
I really enjoyed talking with Lauren Hammond. She did a great job explaining how the Sunlighten product is different. What I did not like: within 5 minutes of requesting a price online, I received at least 6 calls and 4 texts from three different reps wanting to discuss this with me.
Thank you for taking the time to share your feedback. We're so glad to hear that Lauren provided a great experience and helped explain what makes Sunlighten unique. We also appreciate your feedback regarding the number of calls and texts you received after requesting pricing information. We understand that communication should feel helpful and timely, not overwhelming. Feedback like yours is incredibly valuable as we continue refining the customer experience and our communication processes. Thank you for bringing this to our attention. We appreciate the opportunity to improve and are grateful you took the time to share both the positives and areas where we can do better.
Thank you for your review, Michael! We're so glad to hear you had a great experience with our team. We appreciate you choosing Sunlighten and are here anytime you need us.
We had multiple problems with delivery and installation. Although the support staff was helpful, the process of getting the sauna assembled and properly working was much harder than what was sold to us. I would have NOT purchased this system if I had been given honest facts about the difficulty we were about to face. The videos on your website are edited in such a way as to be almost deceptive in that they make installation look very easy. Further, the enclosed directions are just flat out incorrect. Apparently you are aware of the problem and don't edit the directions or add a slip of paper in with clarifying instructions. It would be easy to put a note in the box with a correction to save customers and your support staff valuable hours.
Thank you for taking the time to share this feedback. We're sorry for the frustration around your installation experience, and want you to know this does not align with our expectations on how we want to provide an experience with our customers. Your feedback is being reviewed internally so we can better understand what occurred and identify opportunities to improve. We appreciate you sharing your suggestion, and we've shared it with our team as we continue looking for ways to make the setup process smoother for future customers. We're glad to hear our support team was helpful along the way, and we're committed to supporting you as you get the most out of your wellness journey.
Thank you for your review, Beth! We're so glad Tyson left such a helpful and positive impression throughout your experience. Thank you for choosing Sunlighten, we hope you enjoy many relaxing sessions ahead.
Brandon was a great rep, made the whole experience fun and informative. He conducted follow up precisely, and stayed polite the whole time. Would recommend to anyone, hope he gets a big fat bonus! Also thank the owner for a vet discount, Go Army!!
Thank you for your fantastic review, Michael! We're so glad Brandon really made your experience a memorable one! We'll be sure to share your kind words with him and the team. Thank you as well for your service, we're honored to have been able to support you with the veteran discount. Welcome to the Sunlighten family!
Abby our Sunlighten specialist was absolutely amazing. So knowledgeable & quick to answer any questions. Our Sunlighten sauna is beyond our expectations. I have so much more energy & less inflammation. What a wonderful experience all the way around!
Thank you for your wonderful review, Andy! We're so glad Abby made your experience such a positive and supportive one. It's amazing to hear how much your new sauna has exceeded your expectations and become part of your daily wellness routine. Thank you for choosing Sunlighten, we're honored to be part of your journey and wish you many more sessions ahead.
Their customer service is top notch! If you are on the fence and cant decide, call them! Get off the fence, seriously single handedly the BEST decision I made for my health.
Thank you so much for your amazing review, Denise! We're beyond thrilled our team helped give you the confidence to finally take the leap, and that it's turned into such a meaningful decision for your health. Thank you for choosing Sunlighten, we're honored to be part of your wellness journey and wish you continued health and happiness ahead.
Thank you so much for your review, William! We're so glad you had a great experience with our team. We appreciate you choosing Sunlighten and are here anytime you need us.
The Sunlighten team answered every question I had about the products I was looking at. They were responsive and professional - this was a two week exercise and the team was patient and never pushy. When I did make the decision to purchase there were updates provided regarding the shipping schedule. Additionally, the assembly process was straightforward and supported by step by step videos. Lastly, the technology- from being able to start the sauna remotely, a variety of program selections and the ability to customize programming - are all great features. My wife and I are using the sauna together five days a week - the benefits have exceeded our expectations.
Thank you for such a thoughtful review, Rick! We're so glad our team stayed patient and responsive throughout your decision-making process, and that everything from shipping updates to setup felt well supported along the way. It's especially great to hear how much you and your wife are enjoying making the sauna part of your shared routine, and that it's exceeded your expectations. Thank you for choosing Sunlighten, we're so glad to be part of your wellness journey.
Thank you for your kind review, Sheila! We're so glad you've consistently had a great experience with our team. Thank you for being part of the Sunlighten community, we're here anytime you need us.
Thought the representative was knowledgeable and explained product very well !
Thank you for your review, Frank! We're glad the team left you with such a positive impression. Thank you for choosing Sunlighten, we hope you enjoy many great sessions ahead!
Tabitha was very funny, professional, witty, and genuinely concerned about my needs, concerns, and especially room and budget. She answered all my questions and was very helpful. Thank you Tabitha
Thank you for your review, Duane! We're so glad Tabitha made the process an enjoyable one while really taking the time to understand what mattered most to you. That personal touch is exactly what we strive to provide. Thank you for choosing Sunlighten, and we're excited for you to begin enjoying your new sauna!
The website rearely works correctly and does not appear any alternative when an order cannot be executed.
Thank you for taking the time to share this feedback. We're sorry to hear you've run into trouble with the website. We are reviewing internally so we can better understand what occurred and identify opportunities to improve. If you need assistance, please feel free to reach out to our team at 877-292-0020 x3 so we can help directly. We're committed to making your experience with us a smooth one, so you can get the most out of your wellness journey.
We were able to ask questions see video and felt the process was not only informative but also transparent.
Thank you for your review, Judy! We're glad the process felt clear and straightforward every step of the way. Thank you for choosing Sunlighten, we hope you enjoy many relaxing sessions ahead in your new sauna!
I have only good things to say about Ryan Williams. He is very knowledgeable and answered my questions satisfactorily. I had many questions and concerns about red light therapy and safety concerns plus independent testing. I learned a lot. Plus I had done some research on my own. He really helped me with my decision and I am very pleased
Thank you for your thoughtful review, Carol! We're so glad Ryan took the time to really address everything and help you feel good about your decision. We always want our customers to feel fully confident. Thank you for trusting Sunlighten with your wellness journey, we're here to support you every step of the way.
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