组装轻而易举
组装过程轻而易举。客户服务是一流的。我们非常享受我们的桑拿。
Sunlighten, Inc.(sunlighten.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 60 条用户评价,属于美丽与健康分类,口碑优秀。85% 的评价为 4 星及以上,8% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。
组装过程轻而易举。客户服务是一流的。我们非常享受我们的桑拿。
销售代表知识渊博且友善。其部分原因是单人设置很“容易”。我已经 60 多天了,还没有组装好桑拿房。地板面板损坏,需要一些时间才能更换。不幸的是,该地板似乎是旧型号的,所以我不完全确定墙板是否与新地板的预切区域对齐。此外,还交付了门件,但没有单独的包装,其中包含组装所需的螺钉或其他硬件。我们仍在进行中,所以目前还不可能知道它会在哪里落地。所以,回顾一下——这不是一个人的设置。确保所有零件均来自同一制造年份,而不是较旧的剩余、老化或损坏的盒子。并确保您拥有所有硬件。
Thank you for sharing this, and we're so glad to hear your experience with our team was great from the start. We also appreciate you letting us know about the challenges you've run into with assembly. Our team is reviewing this internally to understand how we can improve this process and identify the best way forward for you. We want to affirm that we're here to help every step of the way, and we hope you'll trust that we'll continue supporting you along the way. We look forward to getting you set up and enjoying your sauna soon.
大约一个月前,桑籁说我的桑拿垫要运回来。到目前为止,我还没有收到任何东西。阳光没有任何消息。这种情况已经持续了大约6个月,还没有结束的迹象。盛籁做出了承诺但从未兑现。我猜他们有我的钱,而我现在是不受欢迎的人。 而且,门的问题一直没有得到解决。它仍然会弹出大约半英寸。我尝试过自己解决问题,尝试不同的修复方法,但都无济于事。桑籁客服似乎没有兴趣帮助我。最重要的是,门与磁铁没有对齐。我要么需要不同的磁铁,要么重新调整门。我觉得我没有责任解决这两个问题。这是桑籁亟待解决的问题。
Thank you for bringing this to our attention. We want you to know we're here for you, and we want to make sure we can address your concerns thoughtfully and thoroughly. Someone from our team is reaching out directly to help get this fully resolved. We've made multiple attempts to connect and will continue reaching out until we do, as we're committed to keeping you informed every step of the way. We value your trust in us, and we want to make sure your experience going forward reflects the quality and care we strive to provide. We appreciate your patience, and we look forward to getting this resolved so you can get back to fully enjoying your sauna.
史诗。交货方便,组装方便,桑拿房的体验很棒!很高兴我和阳光一起去。
我们对桑籁提供的服务支持非常满意。特别感谢 Cookie,她在整个过程中做出了快速响应并提供了支持。
Thank you for your review, Dean! We're so glad Cookie made such a positive impression throughout the process. We'll be sure to pass along your kind words to her. Thank you for choosing Sunlighten!
我和 Riki Bennett 一起购买了桑拿房。他非常乐于助人,知识渊博,并且能够满足我的所有需求! 我强烈推荐和 Riki 一起工作!我们对我们的新桑拿感到兴奋!
Thank you for your review, Kelly! We're so glad Riki was able to support you throughout the process. We're just as excited for your new sauna to arrive, don't hesitate to reach out if we can help in any way. Welcome to the Sunlighten family!
我最近购买了 Sunlighten Solo 系统,虽然不幸的是,我原来的货物到达时由于运输而导致外圆顶损坏,但我想对我在整个解决过程中收到的出色客户服务表示认可。 我的物流协调员 Cookie Jones 从始至终都很出色。她以热情、专业和真诚的关怀与我沟通,让我了解整个过程的每一步,并确保更换过程尽可能顺利和高效。她始终如一地跟进,及时回答我的问题,让我感到受到支持,直到一切都得到完全解决。 尽管收到损坏的设备一开始令人失望,但 Cookie 将原本可能令人沮丧的经历转变为增强我对桑籁对客户承诺的信心的经历。替换品到达时状况良好,我非常感谢她在整个过程中所提供的关注和友善。 客户服务往往是区分一家伟大公司和一家优秀公司的关键,而 Cookie 完美地体现了这一标准。她的专业精神、同情心和奉献精神并没有被忽视。 谢谢你,Cookie,感谢你的精心照顾,并确保我可以完全自信地开始享受我的独奏系统。我衷心感谢您的支持。
Thank you so much for this heartfelt review! We're so sorry your original shipment didn't arrive the way it should have, but we're thrilled Cookie was able to turn things around for you. We'll be sure to share your kind words with her and the team. Thank you for your patience and for trusting Sunlighten, we're so glad you're getting to start this new chapter of your wellness journey with confidence.
我们的桑籁桑拿很棒。整个过程中,客户服务非常有帮助,即使等待了 7 周才收到。桑拿浴室的质量和使用技术的便利性都很棒。绝对值回票价。
Thank you for your review, Stephen! We're so glad our team was there to support you along the way. Thank you for choosing Sunlighten, we're excited to be part of this new chapter in your wellness journey and are here anytime you need us as you get started!
这家公司的客户服务很棒。 他们反应灵敏、责任心强
Thank you for your review! We're so glad you've had such a positive experience with our team, we care deeply about our customers and are glad that came through for you. Thank you for choosing Sunlighten, we're here to support you on your journey!
爱我的桑拿!! MPulse相信高品质! 我强烈推荐它!
Thank you for your review, Donna! We're so glad you're settling into your new mPulse Believe sauna and enjoying the quality it brings to your routine. Welcome to the Sunlighten community, we're excited for all the relaxing sessions ahead of you!
Brady 无疑是我们最终决定购买 mPulse Believe 的一个重要原因。他多次亲自接听我们的电话询问。 Brady对该产品、它的优点以及各种功能的健康益处非常了解。 他甚至在几个小时后回复短信。我们从来没有感到有购买的压力。布雷迪再次为各种预算和共享融资方案提供了建议。
Thank you for this wonderful review! We're so glad Brady made your decision-making process such a positive one, and we'll be sure to share your kind words with him. Thank you for choosing Sunlighten, we're excited for you as you begin this new chapter with your new mPulse Believe sauna!
Riki Bennett 非常擅长向我解释有关模型差异的一切。决定搬家的那天 在购买过程中,他引导我完成了整个过程,这是一次无缝的交易。我们非常兴奋,迫不及待地想要去桑拿。感谢 Riki 在整个过程中带来的美好体验。
Thank you for your review, Antoniette! We're so glad Riki was able to guide you through the process and help you land on the right fit for your needs. Having that kind of support throughout a decision like this makes such a difference. We're excited for you as your sauna makes its way to you, welcome to the Sunlighten family!
当我第一次购买我的桑籁发现时,埃里克·斯特里克兰 (Eric Strickland) 是我的联系人。非常有帮助。当我不知道如何订购垫子时,我打电话给他。他进行了研究,发现它们被延期交货,要到九月或十月才能发货。他在同一天回复了我并掌握了所有信息。这对我来说是一件幸事,因为它让我丈夫坐在垫子上或躺在垫子上比我们的毛巾更舒服。谢谢埃里克。
Thank you for sharing this, RC! We're so glad Eric went the extra mile to track down the answers you needed and get back to you so quickly. That kind of attentiveness and follow through is exactly what we aim for, and we'll be sure to share your kind words with him. Thank you for choosing Sunlighten, we hope the cushions add even more comfort to your sessions once they arrive!
Thank you for your review, Jeff! We're so glad Amy made such a great impression throughout your experience. We'll be sure to share your kind words with her, she'll really appreciate hearing it. Thank you for choosing Sunlighten, we're happy to have you as part of our community!
我们很喜欢我们的 Mpulse。 当地的运输公司是一场噩梦,但当我们把它摆好并实际交付后,我们对桑拿房感到非常兴奋,易于组装,说明清晰。桑籁的布兰登在帮助我们了解购买情况并帮助解决运输中出现的问题方面提供了极大的帮助。它被昵称为“痛苦之盒”,但每个人几乎每天都兴奋地使用它。 我和我丈夫以及我们的四个青少年经常使用它。
Thank you for sharing this, BreAnn! We're glad Brandon was able to guide you through the process and support you along the way, especially while working through the shipping hiccups. It's wonderful to hear the whole family has embraced it and made it such a regular part of your routine, that's exactly the kind of connection we love to see. Thank you for choosing Sunlighten, we hope it continues to bring everyone together for years to come!
Thank you for your review, Linda! We're so glad you've had a positive experience with both our team and the product. That combination of great service and a quality sauna is exactly what we strive for. Thank you for choosing Sunlighten, we're happy to have you with us!
我喜欢我的阳光放大桑拿房。它具有高品质,并由桑籁一群出色的支持人员提供支持。远红外线和纯红外线的桑拿减少了我关节的炎症,改善了我的日常生活!
Thank you for the wonderful review, Jason! We're so glad your Amplify Sauna has become such a valued part of your daily wellness routine, and that our team has been part of that positive experience. Thank you for choosing Sunlighten, we're honored to be part of your journey. We're always here should you need support along the way. Happy saunaing!
拉里萨太棒了!信息丰富且易于使用!
Thank you for sharing this, Kami! We're so glad Larissa made the process such a positive one for you. Welcome to the Sunlighten family!
Thank you for your review, Lucia! We're so glad you've had a great experience with our team, that kind of service is exactly what we strive for. Thank you for choosing Sunlighten, we're happy to have you with us!
共 60 条符合条件的评价