Most reviewers were unhappy with their experience overall. People frequently complain about the unresponsive customer service, noting that messages are completely ignored for weeks and support teams fail to assist with warranty claims. Buyers also experience severe problems with missing items, damaged packages, and orders failing to arrive within a reasonable timeframe.
Some reviewers were happy with the product quality and fast shipping times. These consumers find the wide variety of 3D printing materials very reliable, praising the excellent color choices and smooth printing performances when purchases arrive correctly. A few people also mentioned that previous purchases went smoothly without any problems.
Received an incomplete order, many months ago. Had no other option, after trying to contact them often, but to charge back.
The products are fine, but the company is completely unreliable. They never sent the rest of the order.
Said the main board for s8 was in the us in stock but wasn't now I gotta wait for it to be delivered from china hopefully I get it before Xmas so I can print the gifts like I was planning to
I received an incomplete order and the customer service doesn't answer me.
I got half of my order shipped so I immediately sent a mail to the customer service. I'm already waiting days for an simple anwer.
These are very poor business practices and I feel scammed.
Good product and good price..
Ships fast...
good service..
got the wrong color.. and they resend the right color, and i could keep the other for free :)
I have used Sunlu filament in the past and made the mistake on going to another company, IIID filament, and I got a pile of crap with warped spools and inconsistent wrapping on the spools, lesson learned.... My rolls of Sunlu filament are always consistent and the quality is excellent. They are my go to company for filament now and always!! Thank you Sunlu.
P.S.,
Please try to make your spool refills more available in the future!!