sunlu.com（sunlu.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 213 条用户评价，属于商业服务分类，口碑一般。评价两极分化：48% 给出 4 星及以上，同时 46% 打了 1 星；商家回复了 16% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-25。
Most reviewers were unhappy with their experience overall. People frequently complain about the unresponsive customer service, noting that messages are completely ignored for weeks and support teams fail to assist with warranty claims. Buyers also experience severe problems with missing items, damaged packages, and orders failing to arrive within a reasonable timeframe. Some reviewers were happy with the product quality and fast shipping times. These consumers find the wide variety of 3D printing materials very reliable, praising the excellent color choices and smooth printing performances when purchases arrive correctly. A few people also mentioned that previous purchases went smoothly without any problems.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I have had great experiences with sunlu directly than amazon. I have ordered at least three times for the store.sunlu.com site. This last time I had a special request and they fulfilled on it. The shipment also arrived before the expected date.
Sunlu makes super cheap pla filament. It's far from best, but it does the job "good enough". Which is perfect for me. The main issue seems that the melting speed is inconsistent, so I generally have to print slower than I could all the time. Interesting to note: the outside of the spool tends to be better than the inside.
I purchased the Sunlu Filament Splicer through Amazon from an independent store offering Sunlu products. I lost the odd USB cable which has a USB A on one end and a barrel plug on the other. I indicated I needed to buy a replacement cord or to get the specs so I could locate one elsewhere. Not a warranty or missing part claim. Support wrote back asking for more information to verify purchase since I was not in their database. This was a canned, non responsive answer. I subsequently located the part elsewhere but I am unhappy with Sunlu's response.
Sunlu took over $1,000 from me, then informed me that the product I ordered would not ship for another 3 months. There is no option to cancel the order, and they do not respond to emails. I have had to ask AMEX to try to get my money back. BEWARE!
I've had nothing but problems with Sunlu since ever. I was part of the "random mystery box" and I ended up with two 5 kg rolls of silver. Their influencers were saying how they couldn't print a lot of their rolls since they were ABS or better so I shot my chances with two boxes. Big mistake. Ive purchased their flourescent blue filament, which ended up being their normal blue. I messaged on both times to never even get a response. The random box was just a filament dump and I understand its "random" but two different colors would've been cool. And don't charge me extra and tell me a product will do something if it doesn't. Customer service is what keeps up a business relationship with me, you'll find it in most other companies. Also quite funny how they won't send shipping information to shop on things they know they're screwing you on so you cant write a review. Weird right? And if you post a video of you besting Sunlu on TikTok and get over 50k views they ban your account. They're a very gross company.
This supplier is a scammer! I ordered 12 PET-G spools for over €70 on August 24, 2026, and not only did they not arrive, but on the supplier's website (SUNLU (HONG KONG) 78 2nd House RD Montauk, NY, 11954) they still show as not shipped, and if I try to send an email to their address, I get a message saying the email can't be delivered because the address doesn't exist!! It's just a SCAM! Don't buy anything from them!
Terrible service. I paid for the item on August 16, 2026, and received an order confirmation on August 17, 2026. As of September 3, 2026, I still haven't received the item. The tracking number shows that the package has been in my city since August 26, 2026, with no further updates since then. I sent four inquiries to the email addresses listed on Sunlu's official website but received no response whatsoever. I have neither the money, nor the product, nor any reply from this seller. Your service is appalling.
I like their products, but not their customer service. Like many here no response. Now looking to change my filament vendor.
I placed an order with Sunlu UK and paid extra for a Seel worry free delivery. I won't be doing that again. After a week I still hadn't received a delivery date so I contacted Seel to see what the problem was and they confirmed that Sunlu haven't processed it yet. I emailed Sunlu twice and had no reply at all. I must say, previous orders have been ok but I won't be buying from them anymore, I have lost all faith in them. I emailed again to say I would like refund but still no reply. I finally got an email 8 days later to say the order was on it's way. I won't hold my breath.
I preordered the Sunlu AMS Lite heater / dryer, but i found that i wanted a heater / dryer that was more universal because i don't want to tie all of my equipment to Bambulab. I requested a cancelation and it was confirmed on the 5th of august that they had canceled the order and was refunding me my deposit, Since then i've contacted them numerous times to get them to return my deposit which, as of today still hasn't happened. So we're talking 15 days, or 11 business days since they said they would refund it. They even said that they would refund it within 3-7 business days. So far i have yet to see anything from Sunlu that should make me think anything but my deposit simply being lost, and untill i see otherwise, i am having a hard time not callling this a scam. Update: It took SunLu 20 days to do a simple refund for a product that was a preorder. On top of that they are moving on the edge of the EU guidelines for general peorders. But yes, a simple transaction that should be easily handled and automated just like when they withdraw the money took a company like SunLu 20 days... That is just embarasing.
Very disappointed with this company. I’ve used many rolls of their filament and bottles of their resin, and recently decided to buy from them direct as opposed to buying via Amazon or eBay. I recently bought several rolls of PETG-CF but changed my mind before it even arrived. Trying to get a return address from Sunlu is like trying to get blood out of a stone. I’ve now had to send photos for the to assess the condition and take advice from their sales colleagues. Really? Seriously? Judging by the other reviews on here, I’ll end up just selling it on myself, at a loss. But it’ll be the last time I’ll ever buy their filament. As filaments go, it’s fine, but no better or worse than any other at this price point. And while writing, I’ll add that Sunlu short change customers with respect to their resin. The quantity is consistently 30mg short of the 1kg stated. When you go through several bottles a week like me (small business) it adds up. But I already stopped buying their resin anyway.
Package worth over 400 eur. Never arrived. Costumer service does not respond to any of my messages. Tried 4 different e-mails or contact forms. It's been months now.. This company is a scam.
I was hesitant at first to order here because of the reviews. But since I could pay after delivery, I decided to place an order for 10 spools. It was a good deal; I couldn’t find these colors this cheap anywhere else. It was delivered within a few days, neatly packaged and without any issues. It’s probably dependent on where the shipment comes from. My order arrived from neighboring country DE without any problems..
Placed an order during their recent sale. Was not expecting anything to happen quickly, sales usually slow everything down with any company. I was surprised to get notice that the item was shipping within a few hours. GREAT!....Wrong, this was the start of the problem. Took 3 days for anything to even start moving. Shipped with some company called SpeedX. Seemed to move quickly once it was in the shippers hands. 3 days later, it shows "At destination facility 6:38am" that was 8 days ago. I reached out to Sunlu, they tell me to reach out to the courier. It's just some AI chat bot with no actual information or way to contact anyone. Reach back out to Sunlu. "You will have to wait until xxxx date and then file for a refund." The date provided was after their 30 day return window. So it looks like my options are wait it out and hope, or file a dispute with my bank. Guess I am shopping for a new filament provider.
Recieved damaged filament that was contaminated in some sort of oil delivery driver commentedthat package was leaking and he noted it at his side. Sunlu took 3 weeks to reply and no interest in replacing or refunding. They only said if any problems in the future to contact them. Absolute joke.
Zero customer service. Bought filament a couple of weeks ago that arrived damaged and filament contaminated in some sort of oil. Delivery driver commented on it and said to contact the supplier. I have sent around 6 emails over the last 2 weeks and still no answer from sunlu.
Bought the AMS heater, displays an error code on the screen, Sunlu has not responded to emails in 6 months.
I has placed an order on januari 6 2026 and pay with my card. The order is confirmed and i get a shipment tracking. After 3 weeks the order múst be deliver, but nothing. The tracker says delivered but there is nothing. Mailed them, 1000x excuses and't`here was a new shipment. Again 3 weeks later, same issue't`racking say deliverd personaly but i get nothing. tot 2 months after order they promised me full refund on my creditcard, but you guess it nothing.. From that moment my mails will be ignored and get no contact. Ordernumber are not valid anymore and my account is also deleted. Now more than 4 months later i give up'a`nd take my lost however i hav saved money for it in several months. A shame for this companie
Absolutely awful customer service. Our printer broke after one month of usage and customer service have not been replying to emails.
共 213 条符合条件的评价
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