Thank you so much for the wonderful review! We're thrilled to hear that our pricing and support made your DIY security system installation a great experience. Our team prioritizes quick responses to questions, and we're glad the support forum has been a helpful resource for you. Our systems work seamlessly with Alarm.com for reliable monitoring and easy control through their app. We truly appreciate your kind words and are here whenever you need us!
L
Lars · 写过 3 条评价 · 已认证 · 体验于 2026-07-14 ·
★★★★★
需要 IQ 面板和 OMG 的帮助
需要 IQ 面板和 OMG 的帮助，取得了很好的结果，只需添加几个传感器即可。
谢谢。
谢谢。
谢谢。
Surety 回复2026-07-14
Thank you so much for the kind review! We are thrilled to hear you had such great results with your IQ Panel through Alarm.com. At Surety, helping customers get their systems fully dialed in is what we love doing. It sounds like you are almost there with just a few more sensors left to add. If you need any help finishing the setup or have questions along the way, just reach out. We are here for you! Thank you again for choosing Surety and Alarm.com.
Thank you for the feedback, and I'm sorry the doorbell has been frustrating. That's a genuinely annoying problem when you just want to see who's at your door.
The issue here is most likely the SkyBell itself. The manufacturer discontinued it back in 2022, and its video reliability had been slipping for years before that. What you're describing (video not loading on push or motion, working only some of the time) is exactly how these units behave as they age out. We're glad to monitor a camera you already own, but with hardware that's this far past end-of-life, there's a limit to how reliable we can make it no matter what we do on our side.
If you'd like a doorbell that keeps up, the modern replacement is the Alarm.com AI doorbell camera (ADC-VDB775), with 4MP video, AI person and package detection, and far more dependable streaming. It'd be a straight hardware swap with a night-and-day difference: https://suretyhome.com/product/doorbell-ai-camera-vdb775/
On reaching us: we're online-only, meaning email, chat, and our support forum rather than phone. That's part of how we keep monitoring affordable and we find that we can actually provide better support that way than over the phone. It sounds like that didn't work for you this time, and we'd like to fix that. Reach out and we'll dig into your specific setup in detail.
