Hello, Amanda. Thank you for taking the time to share your feedback. We're sorry to hear that the program felt overwhelming and didn't match your expectations.
We want to assure you that our One & Done program is a one-time purchase. While we do offer optional coaching and additional resources for members who want extra support, these are never required. We understand how confusing unexpected charges can be, and we'd like the opportunity to review your account.
Please contact us at [email protected] with the email address associated with your purchase as we already cancelled it, answer your questions, and assist you as quickly as possible. We appreciate your feedback and are committed to improving our members' experience.
-Svelte team
Cemal · 写过 2 条评价 · 已认证 · 体验于 2026-07-20 ·
★★★★★
关爱客户
Sveltetraining 回复2026-07-30
We're so happy to hear that our dedication to customer care resonated with you. We truly value your positive feedback.
Love,
Svelte team
C
Cheryl · 写过 1 条评价 · 已认证 · 体验于 2026-07-28 ·
★★★★★
用户友好,可以修改给我......
用户友好,可以修改让我感觉很好,而不是感到失败
Sveltetraining 回复2026-07-30
We're so glad to hear that you find our platform user-friendly and that it helps you feel great and empowered! Thank you for your wonderful feedback.
Love,
Svelte team
B
Barb · 写过 1 条评价 · 已认证 · 体验于 2026-07-17 ·
★★★★★
享受锻炼的乐趣
享受锻炼,但体重没有减轻。我确实感觉有点墨粉
Sveltetraining 回复2026-07-30
We're happy to hear you're enjoying workouts and feeling toner! We understand your weight loss expectations.
Love,
Svelte team
A
Albert Jaime · 写过 2 条评价 · 已认证 · 体验于 2026-07-28 ·
★★★★★
这对我来说是一个美好的开始
Sveltetraining 回复2026-07-30
We're so glad you had a positive start! We appreciate your kind words and are happy we could contribute to a great experience.
Love,
Svelte team
C
Connie · 写过 5 条评价 · 已认证 · 体验于 2026-07-28 ·
★★★★★
到目前为止,一切都很好
到目前为止,一切都很好。我期待着我的锻炼。
Sveltetraining 回复2026-07-30
We're so glad you're enjoying your experience and looking forward to your workouts! We appreciate your positive feedback.
Love,
Svelte team
Hi, June. Thank you for your feedback. We're sorry to hear you've experienced difficulties navigating the app and with the video playback.
The issues you described are certainly not the experience we want for our members. We'll share your feedback with our development team so they can investigate and continue improving the app.
If you're still experiencing these issues, please contact us at [email protected] with your device type and app version so we can help troubleshoot and get everything working properly. We appreciate your patience and the opportunity to improve
-Svelte team
We're so glad to hear that your coach helped you optimize your food choices for maximum benefit! It's wonderful to know that the patience and positive feedback from our coaches made communication easy and effective for you. Thank you for your fantastic five-star rating!
Love,
Svelte team
M
Margaret · 写过 4 条评价 · 已认证 · 体验于 2026-07-20 ·
★★★★★
非常支持
德尔教练是一个非常积极和伟大的资源,帮助我度过膳食和锻炼!
Sveltetraining 回复2026-07-30
We're so glad to hear that our coach has been a positive and great resource in helping you with your meals and workouts. We appreciate you sharing your positive experience.
Love,
Svelte team
We appreciate you letting us know about your situation. We're glad to hear you're feeling stronger and look forward to welcoming you back to your training when you're ready.
Love,
Svelte team
C
Crystal · 写过 1 条评价 · 已认证 · 体验于 2026-07-27 ·
★★★★★
拉伸部分是惊人的只是......
伸展部分非常出色,让您感觉非常好。
Sveltetraining 回复2026-07-30
We're so happy to hear that our stretching program made you feel good! We truly appreciate your wonderful feedback.
Love,
Svelte team
Hello! Thank you for your thoughtful feedback! We're so glad to hear you're enjoying the instruction and appreciate the way Mere guides you through the workouts.
We're sorry to hear you've had difficulty finding the daily lessons. We understand how frustrating that can be, and we'll be sure to share your feedback with our team as we continue improving the app's navigation and overall experience.
If you'd like help locating your daily lessons, please reach out to us at [email protected]. Our team will be happy to guide you so you can get the most out of the program.
-Svelte team
Hello Lydia. Thank you for sharing your honest feedback. We're glad to hear you're feeling hopeful and that after just two days you're already noticing muscles being activated—that's a great start!
We're sorry to hear that accessing your purchased content was frustrating and that the additional offers felt overwhelming before you had a chance to experience the program. We truly appreciate your feedback and will share it with our team as we continue improving the onboarding experience.
If you need any help accessing your purchased programs or have any questions, please don't hesitate to reach out to us at [email protected]. We're here to help and wish you continued success on your wellness journey!
-Svelte team
S
Sharon · 写过 1 条评价 · 已认证 · 体验于 2026-07-27 ·
★★★★★
第 2 周后回顾
我今天开始“初学者”计划的第二周。
我喜欢到目前为止的进展,之后我感觉很好,并且第二天似乎更有活力。
我还没有探索营养补充剂意味着膳食计划。只是还没准备好将自己锁定在每月付款中。但我很快就会考虑。
我喜欢 Mere 和她的热情、指导风格和简单性。
Sveltetraining 回复2026-08-03
It's wonderful to hear that you're enjoying the program and feeling more energetic! We're also delighted that you appreciate Mere's coaching style. We understand your hesitation regarding the nutrition supplements and are here if you decide to explore them.
Love,
Svelte team
We're so pleased to hear you're enjoying the workouts! It's wonderful that the demonstrations are helpful and that you find the movements effective for building core strength. We're glad you're happy with your workout videos.
Love,
Svelte team
We're so glad to hear you had such a refreshing interaction with our representative! It's wonderful to know they were knowledgeable and focused on assisting you with your goals without any pressure. Thank you for sharing your positive experience!
Love,
Svelte team
We're so happy to hear you're enjoying the workout program, food guide, and drink recipes, and that you find the app easy to use! We understand your frustration with the frequency of offers and appreciate you bringing this to our attention. We'll definitely take your feedback into consideration to improve your experience.
Love,
Svelte team
We're so glad to hear you find the exercises short, effective, and well-explained! It's wonderful that you're feeling the results. We appreciate your feedback regarding the app's navigation and are always looking for ways to simplify the user experience. We wish you the best in getting back into your routine!
Love,
Svelte team