Swan Bitcoin

Thank you, Kevin. We’re glad you’re enjoying how simple and streamlined the process is. ‘Point, click, confirm, complete’ is exactly the experience we’re aiming for. We appreciate the feedback! Cheers, Conor

Hi Dee, Thank you for the feedback! We’re glad to hear you’re finding the Swan app easy to use and that it’s helping you stay up to date with the market. We’re always working to make the experience even better, so if there’s anything we can do to earn that fifth star, feel free to let us know. We really appreciate you taking the time to share your experience. Best regards, Conor

Hi Chris, Thank you for the kind words! We’re really glad to hear that your experience with tax loss harvesting was smooth and low-stress, and that Jason was able to guide you through the process with patience and care. Helping clients navigate this with confidence, especially when self-custody is involved, is exactly what we aim for. We appreciate you taking the time to share your experience. Best regards, Conor

Hi, Thank you for taking the time to share your feedback. We aim to provide great service to all of our clients, not just those with a private rep, and I’m sorry to hear that this was your experience. When something unusual happens with an account, the best way for us to provide clear, account-specific explanations is through our support team. If you write in at swan.com/support, we’ll be happy to take a closer look at what happened with your ACH purchase and explain how the BTC-to-fiat conversion was handled in your case. We appreciate you bringing this to our attention and the opportunity to make things right. Best regards, Conor

Thanks for the great feedback. We’re glad to hear the recurring buys and automatic withdrawals are making it easy for you to stack sats and self-custody with confidence. Making Bitcoin accumulation simple, reliable, and secure is exactly what we aim for. We appreciate you taking the time to share your experience. Best regards, Conor

Hi Brian, Welcome to Bitcoin, and thanks for choosing Swan to get started. We’re glad the app feels approachable and that the options make it easier to move at your own pace. There’s a lot to learn at the beginning, so it’s good to hear the tools and the team are helping make that first step less intimidating. Appreciate you taking the time to leave a review. You can always ping us at swan.com/support if you have any questions. Best regards, Conor

Hi Matt, Thank you for the kind words. We’re glad to hear you’ve had a good experience with our pricing and with our support team. Our goal is to make buying Bitcoin straightforward, transparent, and well-supported, so we appreciate you taking the time to share this. Cheers, Conor

Hi Marvin, We appreciate you sharing your experience. We’re glad Q was able to get back to you so quickly and help answer your question. Thank you for taking the time to leave a review. Best regards, Conor

Hi Ti, Thanks for sticking with us over the years. It means a lot to hear that things have been smooth and that our team has been helpful when questions came up. We really appreciate you taking the time to share that. Best regards, Conor

Appreciate you saying that. We put a lot of effort into education and into having real people behind the support, so it’s good to hear that both have been useful to you. Thanks for taking the time to leave a review. Best regards, Conor

Hi John, Glad to hear the UI and notifications are working well for you. We try to keep things simple and useful, and yes, we’re always happy to help Swans stack the dip when the market gives the opportunity. Thank you for taking the time to share this! Cheers, Conor

Hi Stan, We’re glad to hear you had a smooth and clean experience. We appreciate you choosing Swan and are always here if you need anything, just ping us at swan.com/support Best regards, Conor

Hi Rika, Thank you so much for taking the time to leave such a thoughtful review. We really appreciate your kind words and are glad to hear you had a great experience. I’ll be sure to pass this along to Alec, he’ll be happy to hear it. Thanks again for being a Swan customer, and please don’t hesitate to reach us at swan.com/support if we can ever help with anything. Best regards, Conor

Bert, Thank you for the kind words! We’re glad you appreciate our focus on security, functionality, and Bitcoin education. Helping people learn and adopt Bitcoin safely is at the core of what we do, and we truly appreciate your support. Cheers, Conor

Tom, Thank you for being with Swan for four years and for such a thoughtful review. We’re really glad to hear our education, support, and weekly stacking tools have helped make Bitcoin feel approachable and sustainable for you. Your trust and recommendations to family and friends mean a lot to us. Stacking steadily really does add up. Cheers, Conor

Troy, Thank you for taking the time to share your experience and for trusting Swan with significant purchases, both personally and through referrals to your family. We’re glad to hear your own buying and cold-storage withdrawals went smoothly. Our Swan Safe custody fee applies only to clients who choose to custody their bitcoin with our custodian, and we actively encourage self-custody whenever possible. Features like auto-withdrawals are designed to make moving bitcoin to cold storage easy while eliminating any custody fees altogether. Any temporary withdrawal hold would be due to purchases made via ACH and part of our general security practices. We would be happy to review this situation with you and explain any delay in withdrawals that occurred. We truly appreciate your feedback and the opportunity to improve. If you or your family would like any additional help or clarity, our team is always available at swan.com/support. Best regards, Conor

Thanks so much for the review! It’s great to hear the website feels intuitive and that our customer service was helpful. We appreciate you taking the time to share your experience and for recommending Swan. Best regards, Conor

Hi John, Thank you for taking the time to share this, and for having been a Swan client for several years. I’m genuinely sorry to hear that your experience over time felt frustrating and that our support didn’t come across as clear or helpful when you needed it. That’s not the standard we aim for. I understand how discouraging it can feel to run into unexpected hurdles, particularly when your goal is simply to hold Bitcoin straightforwardly and without friction. Your feedback is taken seriously, and it’s important for us to hear where the experience broke down. If you’re open to it, I’d encourage you to write directly to Swan Support (swan.com/support) so we can review your account history and the specific issues you ran into. That would allow us to take a closer look and ensure your concerns are at least properly understood, even if you’ve already decided to move on. Thank you again for your honesty and for the time you spent with Swan. We appreciate any feedback that helps us improve. Best regards,

Hi Michael, Thank you for the kind words and the 5-star review. We’re thrilled to hear you had such a great experience. Alec is a fantastic member of our team, and we’re lucky to have him. We’re glad to have you with Swan and appreciate your trust in us. Best regards, Conor