The Farmer's Dog

Thank you for reaching out to us and providing this feedback, and we're sorry your experience fell short of expectations. We hope it's reassuring to know that all of our fresh recipes are formulated by Board-Certified Veterinary Nutritionists to be 100% complete and balanced for all healthy pups.  Additionally, our commitment to using real, fresh, and healthy human-grade ingredients is at the heart of what we do. The natural moisture content and texture of our recipes are a result of no preservatives or fillers, quality ingredients, and our gentle cooking process, which is designed to preserve essential vitamins and nutrients crucial for your pup's well-being. We are eager to further connect with you, so please send us an email to [email protected] and reference this review so a specialist can follow up with you.

Thank you for reaching out to us and providing this feedback. We're so sorry to hear that your pup wasn't excited about our fresh recipes and that your experience fell short of expectations. Our commitment to using real, fresh, and healthy human-grade ingredients is at the heart of what we do. The natural moisture content and texture of our recipes are a result of no preservatives or fillers, quality ingredients, and our gentle cooking process.  With this, our fresh recipes are formulated by Board-Certified Veterinary Nutritionists to preserve essential vitamins and nutrients crucial for your pup's well-being. That being said, please send us an email to [email protected] and reference this review so a specialist can follow up with you — we're here to help!

Thank you so much for sharing your feedback, Marianne. We're so sorry to hear your experience has fallen short of expectations. Our Customer Care Team is available 24/7 to assist with anything you need; however, you are absolutely able to make changes directly in your customer account at your own convenience! Additionally, we truly apologize if something was missing from your pup’s order! Please reach out to us directly at [email protected] and reference this review so a specialist can ensure you are taken care of! We are always here to help.

Thank you for taking the time to share this! We know there are a lot of choices out there, and we're honored that you've trusted us with Daisy's care. Give her some extra love from us 🐾

Thank you for sharing your feedback with us, Melissa. We're sorry to hear your experience fell short of expectations. We always strive for your orders to arrive just when you need them. We take into account the amount of food you have on hand, order size, and your safety stock preferences. With this in mind, the exact billing day can vary. That said, we are happy to adjust your preferences for a better billing and delivery experience, and would love the opportunity to connect with you, and help in any way we can. We're available 24/7 so you can connect with us anytime by emailing us at [email protected] — we're here for you.

Thank you for reaching out. We aim to provide a seamless ordering experience for our customers, and we're sorry that your experience fell short of expectations. While feeding plans through The Farmer's Dog function as a subscription, that subscription can be canceled at any time at no cost. Additionally, we can always cancel any upcoming order so long as we are before that order's cutoff date for alterations. We communicate those cutoff dates via email, as well as in your customer account, which you have access to upon signing up. With that in mind, our team would love to continue to learn more and help in any way we can. If there's anything else we can help with or any further questions, please reach out to us at [email protected].

Thank you for reaching out and sharing this feedback with us, Tetty. We’re sorry to hear your experience fell short of expectations. We aim to provide a transparent billing experience with each order.  With this, we outline pricing at checkout and send confirmation emails prior to each shipment to ensure you’re kept in the loop about future billing dates. Additionally, we strive to make our packaging quick and accessible, so your feedback is deeply appreciated. We’re always here and happy to provide helpful tips for portioning out each pups’ fresh recipes. We would love the opportunity to chat more about your experience. We're available 24/7 so you can connect with us anytime by emailing us at [email protected].

Thank you for reaching out and sharing your feedback with us, Keta — we are truly so sorry to hear that your experience fell short of expectations. The responsibility of making sure your orders arrive in safe condition is something we take very seriously. That is why we have several facilities we ship from so we can deliver our fresh food quickly to dogs across the country. Additionally, we insulate all deliveries well enough for food to travel to its destination and still be safe to eat. We'd appreciate the opportunity to connect and discuss further to ensure you’re fully supported. Please send us an email at [email protected] and mention this review.

We’re so sorry for your loss. Sixteen years is something incredibly special, and Koda will always be an important part of your family’s story ❤️ We’re grateful we could support you in a small way and are keeping your family in our thoughts.

We love hearing that your pup is still full of energy and feeling great at 12 years old! We’re sorry that the shipment didn’t arrive in perfect condition, but we’re so glad our team could get everything sorted out quickly and make sure your dog didn’t miss a meal.

We appreciate you reaching out about your experience. We're truly sorry for any confusion that may have occurred during the sign-up process. I hope it is reassuring to know that we work closely with our board-certified nutritionists to ensure we offer the best meal plans for the health and well-being of all the dogs in our care while also allowing you to update recipes at sign-up based on your dogs' health needs and preferences. While we don't currently offer specialty diets, many dogs who've experienced similar issues are currently doing very well on our fresh food. However, we always recommend checking in with your vet to see if our meal plans could be a good fit. We understand you’ve already been in touch with our team, but please don’t hesitate to reconnect with us if there’s anything further we may assist with — our door is always open.

Our hearts go out to you. Copper sounds like such a special dog, and we’re so glad he loved his meals and treats so much. We’re honored we could be a small part of his life and bring some comfort to your family ❤️

Reading this makes our day! We’re so happy to hear Molly is thriving and feeling more like herself again. Also love hearing that Angel was able to help make those last-minute changes smoothly for you.

It makes our day to know your dog is living his best life—we're honored to be able to spend mealtimes with him 🧡

Thank you for your kind words and for being with us these past few years ❤️ We’re so happy Sandy is doing well, loving her meals, and continuing to thrive at 15 years young!

Thank you for sharing your feedback with us, Hannah. The health, well-being, and safety of every pup we're entrusted to feed is our highest priority. Hopefully it's reassuring to know all our recipes are formulated by Board-Certified Veterinary Nutritionists to be 100% complete for all healthy pups. With this, every ingredient in each of our recipes is selected for its nutritional value and works alongside other ingredients to form a fully-balanced, human-grade recipe that meets a dogs' nutritional needs, including salmon oil. That said, we'd love to provide you with any support we're able. We're available 24/7 so you can connect with us anytime by emailing us at [email protected] — we're here to help!

Thank you for your kind words! We're always here if you need us 😊

We absolutely loved reading this! The image of your pup realizing the food was actually for him made our day. We’re so happy he’s thriving, maintaining a healthy weight, and feeling his best 🎉

Thank you for such thoughtful words. We know stressful changes can really affect dogs, so it means the world to hear your pup found joy in mealtime again. We’re also happy our team could make the shipping situation easy and stress-free for you.