The Farmer's Dog

Thank you for sharing your feedback, Terry. We’re very sorry to hear that your delivery experience has fallen short of expectations. Ensuring your deliveries arrive exactly when you need them is top of mind for us, so we're hoping that by sharing these few tips, we can partner together for a successful delivery experience going forward.  When you receive the tracking link for your next OnTrac delivery, we always encourage you to manage any delivery requests by reaching out to them via the chat option in the bottom right corner of the tracking link's page.  Once you’ve verified your info, you’ll be able to share specific delivery instructions directly with the delivery driver. Hopefully, it's helpful to know that having these detailed instructions attached to the address in question allows our team and carriers the best chance to ensure a smooth delivery experience. If the instructions are helpful to the driver, they’ll automatically carry over to your future deliveries! All that being said, your customer experience is important to us, so we would love the opportunity to further discuss this with you. We're available 24/7 so you can connect with us anytime by emailing us at [email protected]. Always here to help!

We know how stressful it can be when your dog isn't eating, so we're ecstatic to read that she's loving her new diet! Keep us updated on how she's doing. We're always here for you both!

Thank you for your kind words, Trisha. We're so sorry to hear about your girl's diagnosis, and we hope she's doing as comfortably as possible. We're glad our team could make the subscription change easy for you during this transition. We also haven't forgotten your sweet boy, and we're touched you mentioned the plant; it was our pleasure to send it. Thank you for trusting us with your pups' care over the years, and for sharing your experience with others.

Thank you so much for reaching out. We know how distressing it can be when your pup isn't feeling well, and we do truly hope she is on the mend. Rest assured, our mission is to provide peace of mind through fresh food that is not only healthy but, most importantly, safe. That’s why we work closely with our On-Staff, Board-Certified Veterinarians and Veterinary Nutritionists to ensure all of our recipes are 100% complete and balanced for all healthy pups and also meet AAFCO guidelines. That being said, our team is eager to further connect with you, so please send us an email to [email protected] and reference this review so a specialist can follow up with you — we're here to support you two as best we can.

Thank you so much for reaching out and sharing your experience with us, Thomas. We completely understand how important timely support is, and sincerely apologize that your experience fell short of expectations. With this in mind, we'd truly appreciate the opportunity to connect and discuss your experience further to ensure you’re fully supported. Please send us an email at [email protected] and mention this review — we're always here to help.

Thank you for your honest feedback, Kendra. We're so sorry to hear that your pup hasn't been feeling well. The health and wellbeing of the pups we're entrusted to feed is our highest priority. With this, hopefully it's reassuring to know that all of our recipes are formulated by Board-Certified Veterinary Nutritionists to be 100% complete and balanced for all healthy pups. Additionally, we cook and package all of our food in USDA-inspected facilities, where only human-grade food is produced . Each facility is subject to rigorous inspections, health codes, and held to human-grade ingredient standards. All this being said, one of our specialists has reached out to you via email to offer any support we can for you and your pup. We look forward to hearing back from you soon and are always here to help!

Hi John—thank you for taking the time to share your experience with us. We're so sorry to hear of the frustration surrounding your most recent order. We strive to ensure your deliveries arrive right when you need them, and while we're unable to guarantee an exact delivery date, we provide a 2-day window to prevent even the smallest change from impacting the timing of your order's arrival. That being said, your feedback is truly appreciated, and we're always looking for ways to improve the experience we provide. Please send us an email at [email protected] and reference this review so one of our specialists can take a closer look at your account to see how we can support you further — we're here to help!

Thank you for sharing these kind words, Nancy! We're so happy your dogs enjoy mealtime so much, that's why we do what we do 😊

Thank you for sharing, Lena! We're always here for our pups and their humans ❤️

Hi Alicia, thank you for sharing! We do offer many different plans with alternate pricing options if you're ever interested in learning more. Just reach out to [email protected] and our team can take a look 😊

We're so sorry to hear about your experience with our service, Michael. We value clear communication, and your feedback is important to us. Although we operate as a subscription service, our recurring plan is designed to provide customers with a seamless experience using automatic deliveries, but we totally understand if this does not work for you. We hope it is reassuring to know that we outline all order details at checkout and send notifications of any upcoming cutoffs to prevent any unexpected billing or deliveries. That said, we’d love to connect and offer our support. We’re committed to ensuring that your account meets your expectations. Please send us an email at [email protected] and mention this review; we'd be happy to provide any support we can.

Thank you for sharing your feedback with us, Mel. We’re so sorry to hear that your pups haven't been feeling well. Nothing matters more to us than the health and wellbeing of the pups we are entrusted in feeding. Hopefully it’s reassuring to know our recipes are formulated by Board-Certified Veterinary Nutritionists to be 100% complete and balanced for all healthy pups. Your experience is our top priority, and we want to make sure you feel supported. When you are ready, please send us an email at [email protected] and mention this review so we can reach out directly to further understand your pup's experience and to offer support. Always here to help.

Thank you for sharing, Stephanie! If there's ever anything else we can do to help, please don't hesitate to reach back out. We'll always be here for you and your pup 🧡