Hello Lata, thank you for your order and the feedback. I have sent you an email and would love to help resolve any order issues that may still be unresolved.
Thanks again
Sean Lenihan
Hello Leigh, first I would like to apologize for the missing item and for the delay in response. I am here to help!
I just sent you an email. Please give me a call and I can get your order fixed.
Thanks,
Sean
Hello Russell, thank you for providing us feedback.
I looked up your order to ensure I respond appropriately. Your order contained several 6 oz cuts and Venison Filet Mignon at 3 oz each.
These are sized based on the size of the animal and the size in which most people want to cook with. We are open to adjusting though, and have expanded our cut range for the most expensive of cuts to provide a good balance of price and size. I'd love to know what cuts you'd like to see bigger. Please email us at [email protected]
Thanks again for giving us a try.
Best,
Sean
Thank you Seth for the feedback. We are working on the packaging as the micro tears can happen in multiple steps along with cold chain.
With regards to the dry ice, we try to pack just the right amount for the time the box will be in transit. If the order arrive frozen without any dry ice left then we succeeded in this goal.
We too feel strongly about honoring the animal, and keeping with our core value of transparency, we have found shipping frozen meat direct is very complex and requires us to trust a lot of other people along the way. We have a to improve upon and we will always stay on that path.
Thank you for your support and feedback!
Sean