No Response for Return Request
I am trying to return an item and have emailed them (as stated in their Ts&Cs) numerous times to request the return, but nobody is getting back to me!! Their items are overpriced, poor quality and very long lead times!
关于 The Kawaii Shoppu
数据更新- 网站
- thekawaiishoppu.com
- 分类
- 活动与娱乐
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 13 条评价
- 差评回复率
- 90%（27/30 条）
是 The Kawaii Shoppu 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
Discover all things cute at The Kawaii Shoppu. Kawaii Cute Gifts, Homewares, Fashion, Plushies & more. Get in touch by using the contact form on our website at any time! We're here to help. Thank you! Happy Shopping!
以上内容由商家自行提供，未经平台核实。The Kawaii Shoppu靠谱吗？
The Kawaii Shoppu（thekawaiishoppu.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 131 条用户评价，属于活动与娱乐分类，口碑一般。67% 的评价为 4 星及以上，16% 为 1 星；商家回复了 90% 的差评；近 12 个月新增 13 条。数据最后更新于 2026-10-25。
用户怎么说
Easy to order and my granddaughter was…
Easy to order and my granddaughter was happy with her new friends. Arrived in good condition and as k
Nice products quick delivery
Ordered a large and skirt smaller than xs
Hi! I dont know how the skirt is ordered was a large but it fits my 5 year old neice and no idea how it would fit the model in the photo. Perhaps it was mislabeled? Thank you!
The Kawaii Shoppu 回复2026-07-05
Dear Rowan, Sorry you are not satisfied with your order. However we have not received an email from you. If you believe the item is the wrong size we can help you. Please contact us with measurements of the item along with the SKU and any labelling and we can either refund or replace with the correct size if the measurements do not match and there has been a mistake. Thank you. Looking forward to hearing from you. Please contact us using our contact form and do not reveal any personal information here on trust pilot.
Never buy anything from Kawaii Store India Website
Hi Kawaii Shoppu you need to check this website which is copying as it is of your website and trying to fool people in india. We are not getting any support and lost our money to this website. ********************************************* Never buy anything from Kawaii Store India They send only fake and wrong products. Hi Kawaii Store Director or CEO, This is totally disappointed 😔 your have lost your first impressions by s nding a totally wrong product and not what have you showed in the picture. Please don't do this this will ruin your image and trust and your business complete. I need my refund as I am totally disappointed and did not expect this from you by sending a low quality product and not the one you showed. I have not ordered this product at all the image was different and the product which you have sent to complete different not at all acceptable. Take your product back and refund the money Hi Santha Kumar Anthony, Thank you for shopping with *Kawaii Store*💛 Your order *#*#11646 has been confirmed. *Order Summary:* Total Amount: ₹240.55 We’ll notify you once it’s shipped! Thanks and Regards, Santha Kumar A
The Kawaii Shoppu 回复2026-06-30
Dear Santha, We are not "Kawaii Store". Thank you for letting us know of this store, however, I don't believe they are copying, but rather just using the word Kawaii which is free for anyone to use. Please delete this review as this is not for our store and it affects our rating. We wish you the best in getting in contact with this other store and we hope they give you your refund. This is their contact details - https://kawaiistore.in/pages/contact
The product is beautiful and exactly as…
The product is beautiful and exactly as described, arrived with no damage despite being fragile and delivery times were in line with expectations from that part of the world.
The shipping was too long and no…
The shipping was too long and no updates detail. The item itself is good but not worth the price. Overall I am neither like and dislike.
Never received my order and they…
Never received my order and they refused to refund. Horrible customer service.
The Kawaii Shoppu 回复2026-03-25
We delivered your order but you weren't in and your item waited at the post office for you to collect for over a month and you did not collect it. In these cases we do not refund. However if the item was lost or there was a damage or missing or faulty item we would always refund.
Cute aprons
Love the products and delivery is prompt.
😠🖕🏻🖕🏻🖕🏻
STOP-ARGUING-WITH-CUSTOMERS-IF-THEY-HAVEN'T-RECEIVED-THEIR-ORDERS-AND-FORCE-THEM-TO-WAIT-FOR-WEEKS-TO-GET-THEIR-REFUNDS-BECAUSE-THE-SELLER-IS-BEING-UNNECESSARILY-"DIFFICULT"!
The Kawaii Shoppu 回复2026-03-25
Your parcel was noted that it was delivered within 12 days. There was a slight delay because of the snow in your country causing delays with the courier which was out of our control. We tried to explain this to you, but you said you didnt want to track with canada post who were the ones delivering your order and you didnt care about weather. However we still refunded you.
Fun alarm/bedside light
Bought as a Christmas present, the toaster light was a big hit with my grandson when i finally took it to him. Unfortunately I was not given the option of sending it directly to him and it arrived after the proposed delivery slot when I was not at home so he’s only just received it but as well as being fun, it’s very practical and he loves it.
The Kawaii Shoppu 回复2026-01-21
Dear Ann, Thank you for your review. We are glad your grandson liked his present. Noting your remark about delivering it too him, you could have selected his address in the shipping info. But if there were any delays in shipping we apologise for this. The season was busy and there were some delays noted with the couriers, which we could not control. We hope you have a happy new year. If you need anything please let us know.
Delivery took too long
The Kawaii Shoppu 回复2026-01-21
We apologise for any delay during the busy shopping season. There were many delays with couriers worldwide which we could not control. We hope you like the items you received and we are here if you need anything.
Very pleased with the product and…
Very pleased with the product and delivery time.
The Kawaii Shoppu 回复2025-12-09
Thank you so much for your review Mary. If you need anything please do not hesitate to contact us using the contact form on our website kawaiishoppu.com
Great service!
Very helpful and fast in communication if there's a delay or if I need help.
10/10 do not recommend
If I could do 0 I would got my kids labubus they said were real and are absolute garbage!!! Do not recommend!!!!
The Kawaii Shoppu 回复2025-09-08
Dear Danielle, We do not sell any type of Labubu, you have got the wrong site.
Pleasure to buy from
Items arrive well packaged never have any issues
The Kawaii Shoppu 回复2025-06-16
Thank you for your review. If you need anything, you can always contact us using our contact form on our website. Wishing you a lovely week ahead. (˶ᵔ ᵕ ᵔ˶)
Clear product details
Scammers who delete reviews
I am writing to warn people of this fraudulent and scamming company. I spent £60 on fake sonny angels and they are refusing to refund!!!! I will be taking this higher!!
The Kawaii Shoppu 回复2025-05-14
This review is not about our store. We do not sell Sonny Angels, and it appears this review was left in error. In fact, the same review has been posted on another store. As it isn’t relevant to our products or service, we kindly ask that you remove or update it to reflect the correct shop. Thank you!
The cat and red panda came in great
The cat and red panda came in great condition I only wished that the bell to the cat wasn't bended in so 4 out 5 I would give 5 out of 5 if it wasn't for the bell
Worth the money
I bought the 1L bear water bottle. It's just as described and I use it whenever I go out. It's compact, cute and I drink much more water (sometimes the 1L is even too little!). The only thing that's slightly bothering me is the cap has to be sealed very, very tightly, otherwise the water will leak out a bit and wet your bag. Therefore I sometimes have trouble opening the cap again to refill or clean the bottle. Nevertheless I give the company 5 stars, because I had some trouble finding my package (I wasn't home and it got shipped somewhere else without anyone notifying me), but the company was quick to respond and very helpful with giving me directions and informations! I think the price is very fair for a product that's specific like this. (1L, small, with or without straw, handbag straps, cute design). It's hard plastic so I'm a little worried about putting anything other than water in it, in fear of staining the bottle or juice aftertaste lingering. But I love the product and would definitely recommend it :)
The Kawaii Shoppu 回复2025-04-07
Thank you so much for your kind review. If you have any questions about your next order please do not hesitate to contact us using the contact form on our website. Happy Spring!
大家还看了
Kore Kawaii
Kawaii Pen Shop
kawaiifashionshop.com
Kawaiies
uk.vtoman3.6
m5digital
Ngmodex
Verified Marketplace