Discover all things cute at The Kawaii Shoppu. Kawaii Cute Gifts, Homewares, Fashion, Plushies & more. Get in touch by using the contact form on our website at any time! We're here to help. Thank you! Happy Shopping!
Item arrived with one of the pieces already broken off… it was wrapped so I can only assume they just didn’t care and/or not done a thorough enough job. Having said that, the material is quite flimsy and weak, especially at the price point!, and I can’t help but already worry how long it’s gonna last, especially with the one leg only…
It’s a shame because it’s a cute piece..
The Kawaii Shoppu 回复2024-05-11
Hi Franciska, We are very sorry if your item has arrived broken. We have not received a message from you yet, please can you send us some photos using the chat button on our website and we will send you a new one or refund depending on your request. We are here to help.
The item is light weight but sturdy once put together, easy to clean and I have used mine for years. So we do hope to send you a new one once you have provided some images. Sorry for this inconvenience. We await your reply.
Hi Cheryl, Thank you for your review. We have emailed you to get further information from you so we can help you if you are dissatisfied as we have not received an email from you so far. Please note the package was delivered within the time frame we give you. Please check the shipping times when ordering. Thank you :)
Avoid! I had exactly the same experience as the previous customer.
The parcel arrived over the Christmas period (we are based in the UK) - it was supposed to arrive before.
We missed the delivery.
We were unable to retrieve the item from royal mail. When contacting the Kawaii shop directly we were informed that the item would be in a royal mail holding centre. We have attached evidence that the item has been returned to sender as per royal mail tracking website. The Kawaii team maintains that the item is at a royal mail holding centre and refused to resend the item or reimburse the amount.
I would avoid at all costs!
The Kawaii Shoppu 回复2024-04-16
We appreciate your reaching out and understand your concerns regarding the delivery of your package. The image you sent us states it is still at Royal Mail holding centre and not returned to us yet, and shows that it was held at your local post office for 18 days without any attempt to reschedule.
The package was delivered within the quoted time.
The tracking information you provided, and which we have on file, clearly shows the package was held at the Royal Mail office for 18 days after 2 delivery attempts.
It’s important to note that you have the option to reschedule delivery via the Royal Mail website, at a time that suits you better.
Unfortunately, we are not responsible for the package not being collected during your holiday or for any failure to communicate with Royal Mail about collection or rescheduling. Your contact came to us on the 20th of February, over a month after the package was returned to the Royal Mail holding centre—but as shown on the tracking and on the image you showed us, it is still held in a Royal Mail holding centre.
Under these circumstances, we are unable to offer a resend or refund. Our policy covers lost packages, damage in transit, or errors on our part, which we are always happy to correct, but does not extend to uncollected packages after the customer has been given sufficient notice and opportunity to pick up from the post office.
We regret any inconvenience this may cause and urge customers to monitor their tracking closely and ensure timely collection of their parcels to avoid such issues in the future.
AVOID! Made purchase for Xmas gift not realising this was a chinese website, shipping was several weeks so i could not collect. when the item was automatically sent back to china they refused to refund me
I've since researched and you can find the exact same items on Temu for a fraction of the cost so i imagine they are just drop shipping and making huge profit from a shady website
The Kawaii Shoppu 回复2024-03-28
Dear Aaron,
Your package was not automatically sent back. It was held at your local post office for a month after you missed or refused the delivery. We sent a total of 6 emails over the course of the month to remind you to collect your package. Regrettably, we received no response until after the post office had already taken the package back, following a month-long waiting period for it to be collected.
As of now, the package has not been returned to us, and it's unclear whether it will be sent back or disposed of by the post office. We want to remind you that the shipping times were clearly communicated at the time of your order, and we actually managed to deliver your package faster than anticipated.
Further more our company has been in business well before Temu was established, handling everything from creation to sourcing, stocking, packing, and shipping of our items directly.
Should an item be lost, damaged in transit, arrive faulty, etc., we are always ready to issue a refund provided there is basic proof. However, in this scenario, there was a significant delay in your response to our communications and in taking action to retrieve your package.
Best regards,
Emmie
The product are cute and good price but the quality is a but low. Need improvement.
The Kawaii Shoppu 回复2024-05-10
Hi Mi, If you ever have an issue with the quality or are not happy for any reason, please contact us via our contact form on our website. We are here to help.
The items are unique and wonderful, however the prices are high abd soemtiems items get canceled and ends up in refund.
Hope there is improvementwith the delivery system
Great products. The quality of the clothes is good, but I feel like most of the clothes are a copy of the original, just made with quality. Some of the items seem overpriced to me. I wish they would improve the packaging of the parcel when they send clothes. Because the clothes come in the usual soft packaging made of plastic and such packaging is easily torn and clothes during delivery can be damaged. It takes a long time to receive an order and send it out. Parcel delivery takes from a week to a month. Overall everything is good. The product is cool and cute. I like it. There are a lot of good points, but there are some weaknesses in the campaign.
The Kawaii Shoppu 回复2023-12-08
Hi Hotaru, Thank you for your review and all the other 5 star reviews you left for the product on our website. Regarding the clothes, i'm not sure what you mean by copy of the original, because they are not copies of any designs. We do want to improve our packaging, however we are also mindful of not overdoing the packaging and keeping costs lower because of this. Regarding the price. We do try to keep all our prices as low and competitive as possible. Please note prices did have to rise when the EU introduced the Customs fees and these and the shipping are factored into the prices. Thank you again for your review.
My daughter loves the wall storage pegboards, shelves and baskets. We bought three of them in pink and it's really cute and handy above her desk area. The pink is a warm soft pink and the extra hooks are very handy to gang keyrings, scissors etc up. The adhesives that come either it are very strong, so once you put it up, it stays there.
Obviously the pegboard and accessories are made from plastic so they are not strong or big enough to replace wooden shelves but for tidying up your desk and storing small items like stationary they work a treat. My daughter is very happy with them.
The Kawaii Shoppu 回复2023-11-09
Hi Sandra, Thank you so much for this in-depth and kind review. So happy your daughter likes her gift. If you need anything, please contact us. (✿◠‿◠)
The bag is cute, helpful, and holds pretty much EVERYTHING. Great for the price, too! It arrived a little sooner then I expected, and that's ALWAYS a win. 11/10, would DEFINITELY recommend! :D
The Kawaii Shoppu 回复2023-09-21
Hi KK, Thank you so much for your review! Have a lovely day!
I ordered two items. Didn't hear anything from them, no shipment confirmation no nothing for about 2 weeks. So, I reach out to them asking what's happening with my order. They then inform me one of the items I ordered is out of stock. Two weeks after my order was placed. I had to contact them to find that out, they didn't say anything prior. Fine.
I get a shipment confirmation a few days later and finally receive my item ONE MONTH after I ordered it.
You could order the same items from literally any other website like Temu or Shein which have a much faster delivery time. And when something's out of stock, they tell you in advance.
The Kawaii Shoppu 回复2023-09-14
Hi Delila, We are sorry about the delays on your order, this was due to an earlier flood which delayed stock transport. Please note that shipment is quoted at 10 - 25 business days and we are not responsible for any customs delays. We pride ourselves on not only great customer support but also the good treatment of our staff and supply chain unlike some other larger stores. If you need any more assistance please get in contact.
Ordered a cat carpet and got it within 2 weeks. It is in gr8 quality, super soft, super cute, good print. Flattened out very fast :D
I could track my package the entire time which was great as well.
Overall very happy with my purchase! Recommend!
The Kawaii Shoppu 回复2023-08-24
Hi Gabriella, Thank you so much for your review. We're so happy you liked your new Cat Carpet and hope it serves you well in its new home. The Kawaii Shoppu =^.^=
My husband ordered some birthday gifts for me. Everything he ordered we were able to find on Amazon for HALF the price aside from the Takoyaki khaki pants. The takoyaki pants that he ordered didn’t come and instead a pair of SQUIRREL khaki pants came. Do not order from this website and stick with Amazon. The mouse pads are ALL on Amazon for like, $20 or less. String lights with fake leaves are $15 FOR MORE THAN ONE STRING! Just, do not order from Kawaii Shoppu
THEY BUY FROM AMAZON AND RESELL FOR MORE THAN DOUBLE!!!
I ordered only five items, a glass cup for $24, a large mousepad for $64, a plastic bonsai tree for $16, ivy vine LED string lights for $15, and some cute khaki pants for $43. My order after searching a third party for a discount code came out to $162. After waiting two weeks I just received my package today. The khakis weren't what I ordered, the design is different than even what my order receipt showed. Everything else was basically what I expected but the issue isn't the products, it's the prices. The person who I ordered these for as gifts told me that they had seen the same mousepad on Amazon not long ago for much cheaper. I had to see for myself so I did a little search and sure enough it took no time at all to find the very same mousepad but the price was not even half what I'd spent at $26 AND it came with a wrist cushion the length of a keyboard. On Kawaii Shoppu they tried to sell the cushion as a separate item for an additional $18 The same can be said for the other four items too! Had I ordered from Amazon I would've only spent $80, gotten more items, AND free two day shipping! I've never been scammed so hard in my life, and I hope to god no one else falls for this complete lie! Never again will I purchase from here and if I ever hear a friend or even stranger say they're considering purchasing from here I will make sure they don't fall for this trash. Please steer clear from this site and if you for whatever reason find yourself ordering from this or any other random site you hear about from an influencer or something, be sure to check if the same items you want can't be found elsewhere for less.
The Kawaii Shoppu 回复2023-08-10
Hello. We advertise the price and shipping times on our website. We do not order from Amazon. The prices may have been cheaper because the item on amazon is not of legitimate quality. This is a false claim. We can not ship as fast as amazon because we are a small business who ships from overseas.
I didn’t receive my order. Was told it is on the way when I first contacted for an update as order was late. But that was weeks ago. My last and latest email wasn’t responded to (was asking for a refund as items not received). I even try to call and i messaged them on the provided WhatsApp number. No response or answer. My tracking code has expired. I placed order in may 2023 it is now august 2023. Was supposed to be a gift. Very disappointed could you please help. It has been over 2 months since I ordered no items or refund. No contact since 20th June. Tried numerous times. Just would like my money back. Please refund me.
The Kawaii Shoppu 回复2023-08-10
Hi Imran. We're very sorry that your parcel was lost, and we have refunded you for this. In the first email we noticed your parcel was close to delivery. However after checking again it seems the parcel was lost by the courier. Which is very rare especially for your country. Since noting this we have fully refunded your order. Unfortunately when international shipping, although it is very rare, a parcel may get lost by the shipping company which is not in our control. We thank you for your patience and understanding.
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