Discover all things cute at The Kawaii Shoppu. Kawaii Cute Gifts, Homewares, Fashion, Plushies & more. Get in touch by using the contact form on our website at any time! We're here to help. Thank you! Happy Shopping!
Ordered a few items and got the shipping code on Oct 31st. It is now Nov 29th, so I looked more into the tracker and it said my order was canceled on Nov 21st. I did not cancel but it still says my order is in transit. Hoping it will get here but I have absolutely no idea if it will? I have also written an email and contacted them through their website, no response.
The Kawaii Shoppu 回复2023-01-03
Hi Paris, Thank you for your review. I can see this order is now successfully delivered. We just had to update the tracking code, your order was not cancelled. We have already responded to your emails before, sorry if we are in a different timezone to you. Thank you, Emmie.
Order number #11602
A few weeks ago I ordered a couple of items one of them being the 10 piece pink paw stationary set. I got the tracking numbers for all the items but when I clicked on the tracking number for the stationary set there was a warning box with a red flag 'EXCEPTION' and a bit more downwards it is saying that the shipment got cancelled. I contacted you twice but still no response.. Can I please know what is happening with my item ?
The Kawaii Shoppu 回复2023-01-03
Hello, This item has been delivered. They had just tried to deliver but you were not in, but thankfully you have collected your package. We hope you love your items.
Thank you, :)
The products were of high quality and arrived undamaged. The delivery time was very long.
The Kawaii Shoppu 回复2022-11-10
Hi, Thank you so much for your review. So happy you love your new items. Just a note about delivery. For Germany we quote 3-5 day processing and 15-20 days for delivery. You ordered on July 30 and the items were shipped on August 4th and delivered on August 13th so it took only 14 days in total. If you have any questions please let me know. 💜
In order to track my parcel, I was given a link for an app. In order for the app to work, it demanded access to my email account. Why? The messages can be efficiently replied to on Whatsapp, but there was one which was not and I asked again 3 days later. This was my experience. The order took 2 weeks and 5 days to arrive in Scotland from China?
The Kawaii Shoppu 回复2022-11-08
Hi, Thank you for your review. The tracking app is a suggestion by shopify that they link to all shopify store checkouts. We do however have our own tracking page on our website which we give you a link to on your shipping confirmation email. The app (which we have nothing to do with) works by reading your emails and having all your orders (from any shop you order from) traceable in that app, but the app itself is not very reliable or good, but I can assure you, because it is created by shopify that it is safe. However we do encourage to track using our website or you local post providers website. We sent you your shipping email swiftly so we do apologise for not responding to your question regarding asking if you items had been shipped, because we already sent you an email regarding your tracking code. At very busy times it might take a while to reply to non urgent requests unless they are a cancellation or missing post. After we helped you with the sizing of your item you received the correct size and seemed happy with your purchase. If there is anything more we can do to help please let me know. Kind regards, Emmie.
great customer service, whenever i have a question or a problem the response is quick and kind! this is definitely my favourite place to shop, the items and accessories are adorable!
Ordered some stuff, everything came and I'm satisfied. I recommend kawaii shoppu for shopping. Stuff was the exact same as in the picture and same as described
I love this website so much it has a lot of cute and useful products. I plan to use this website for a long time for clothes, gadgets, house decor, etc!
The Kawaii Shoppu 回复2022-11-02
Thank you for your review Katherine. Hope you have a lovely day! :)
All the products I’ve ordered are accurate to their description, customer service is also really good; everyone is really sweet :)
I definitely recommend The Kawaii Shoppu! <3
The Kawaii Shoppu 回复2022-10-16
Aw, Thank you for your kind review. We will keep doing our best for you. XoXoX
Service is ok, make sure to measure your clothing to ensure you got the right size
I got the fluffy pink bunny pajamas in a LARGE and they fit wayyyyy to small. I’m 5’7 and about 110 lbs btw. Because their clothes run so small, I had to return the package all the way back to China which basically almost cost the same amount as the product.
Response after company reply: I got reimbursed with my item and shipping. I was told to measure the item to make sure they didn't send the wrong size. Ill note that for next time although they shouldn't be sending the wrong size in the first place but hey, it happens. They responded fast to my problem, and I was able to get something else.
The Kawaii Shoppu 回复2022-10-06
Hi. So sorry the item was unusually small. If the size we sent is not correct we will not need you to send it back. If you can provide pictures of the measurements we can check because it seems like it is the wrong size. Please email us with images. Sorry for this inconvenience. Kind regards.
extremely cheap products and bad customer service.
The Kawaii Shoppu 回复2022-09-08
Hi Michael, We are sorry you have had a bad experience with the items of clothing you ordered.
However we have not received any contact from you in email, contact form or phone. If we had we would ask you to show us the clothes you ordered and would be happy to replace or refund on inspection.
Then, on inspection after we got in contact the clothes were fine and you sent us images after you say the clothes had been at the bottom of your cupboard for weeks and you took a picture of them inside out? There was nothing wrong with the clothes they were just wrinkly because you say they had been at the bottom of your cupboard. Then you sent us "many images" but it was the same image again and again.
Kawa College school bag, no accessories as advertised
Ordered the Kawa College school bag, advertised on the photos that it comes with accessories. Bag arrived but with no accessories, disappointed daughter! Asked to send it back for a refund -quoted over £17! Asked to send accessories out, still waiting. Really disappointed as they have some lovely products but I won't be ordering again or recommending them.
The Kawaii Shoppu 回复2022-09-08
Hi, We had two options of these bags, and we are sorry we sent the wrong one, we have since as we discussed sent you the replacement accessories for the bag. We hope you enjoy your item.
I have not received my order and it has been months
The Kawaii Shoppu 回复2022-08-09
Hi Maria, We're very sorry your package has not been delivered. We had an issue recently with a courier in Finland but this has been rectified now. But we did not receive and email off you before, this is the first we heard from you. We have just sent you an email regarding this issue. We will resend this for you. Kind regards, Emmie.
Kore Kawaii
Kawaii Pen Shop
kawaiifashionshop.com
Kawaiies
uk.vtoman
m5digital
Ngmodex
Verified Marketplace