Hi Paula, thank you for this positive feedback, we're glad to hear about your pup's progress. Just a reminder that it can take some time to experience the best potential benefits of our product, so we suggest consistent use for at least 90 days.
We’re here for you and can’t wait to hear how things progress!
Best regards,
PetLabCo.®
D
DOROTHY YEPEZ · 写过 2 条评价 · 已认证 · 体验于 2026-06-25 ·
★★★★★
我的小狗喜欢这些,她还有更多……
我的小狗喜欢这些,她有更多大便问题!
PetLabCo. 回复2026-07-02
Hi Dorothy, we're so happy to hear that your pup is doing well! Thank you for sharing this wonderful feedback. Please feel free to share more updates, and reach out with any questions or concerns.
Best regards,
PetLabCo.®
R
Renie · 写过 1 条评价 · 已认证 · 体验于 2026-06-19 ·
★★★★★
它给我的狗
它给了我的狗。非常非常糟糕的煤气,他们可以清理整个房间。这是日常
PetLabCo. 回复2026-07-02
Hi Renie,
We are sorry to hear you and your dogs have had this experience. We'd love the opportunity to look into this further. Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
M
Michel Caron · 写过 3 条评价 · 已认证 · 体验于 2026-07-01 ·
★★★★★
喜欢免疫益生菌产品
喜欢免疫益生菌,解决季节性皮疹的所有问题
PetLabCo. 回复2026-07-02
Hi Michel,
We are thrilled you are seeing the benefits for your pup! Thank you so much for your wonderful feedback. We appreciate you being a part of our community.
Regards,
PetLabCo.®
K
Kathy Waples · 写过 3 条评价 · 已认证 · 体验于 2026-06-25 ·
★★★★★
很棒的客户服务代表
当网站不允许我这样做时,客户服务的年轻女士非常有帮助地改变了我的订阅金额。更多代表应该喜欢她!
PetLabCo. 回复2026-07-02
Hi Kathy,
We are thrilled to hear our team was able to assist you with your subscription needs. Thank you so much for sharing your experience with us. We appreciate you being a part of our community!
Regards,
PetLabCo.®
S
Sophie sick dog · 写过 1 条评价 · 已认证 · 体验于 2026-07-01 ·
★★★★★
我的狗因为我的这个产品而死了……
我的狗因为这个产品而死了,我不再需要它了。
PetLabCo. 回复2026-07-02
Hi there,
Our entire team is incredibly saddened to read about Sophie's passing. We would really like to understand what happened - one of our specialists will be reaching out to you. We would very much appreciate the opportunity to gather additional information and conduct a thorough review. PetLab Co. is proud to be a member of the National Animal Supplement Council (NASC) Quality Seal Program, and we take the safety and quality of our products very seriously.
As devoted pet parents ourselves, we understand how heartbreaking the loss of a beloved companion can be, and our thoughts are with you and your family during this difficult time.
Kind regards,
PetLabCo.®
Hi Mary,
We appreciate you sharing your experience with us! It's wonderful to hear that your auto-delivery is prompt and that the product is effectively maintaining your dog's fresh breath and making a difference. With consistency, many customers notice improvements months after months.
Warm regards,
PetLabCo.®
Hi Roselle,
We're so happy to hear you're achieving such great results! Thank you for sharing your positive experience with us.
Warm regards,
PetLabCo.®
c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-29 ·
★★★★★
我的狗喜欢补充品
我的狗喜欢这种补充剂,但它对她的呼吸没有任何作用。
PetLabCo. 回复2026-07-02
Hi there,
Thank you so much for sharing your experience. We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
N
Neil Thomas · 写过 27 条评价 · 体验于 2026-05-29 ·
★★★★★
治疗有效
非常有帮助和友好的公司。这些狗粮对我的德国牧羊犬肚子非常有效
PetLabCo. 回复2026-07-02
Hi Neil,
We're so happy to hear that our supplements have worked wonderfully for your German Shepherd's tummy! Thank you for sharing your positive experience with us.
Regards,
PetLabCo.®
K
Kay · 写过 4 条评价 · 已认证 · 体验于 2026-06-29 ·
★★★★★
您正计划向我发送更多...
你们计划向我发送更多我已多次要求取消的产品。我对此感到非常沮丧和愤怒
PetLabCo. 回复2026-07-01
Hi Kay,
We are sorry to hear about your experience. Our team can be reached via:
Email: [email protected]
Phone: 1-866-473-8522
You also have full control over your subscription from your account portal found here: https://account.thepetlabco.com/login
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Hi Shawn,
We're really sorry to hear you did not see the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options - please share your order number so we can help!
Thank you so much for giving our Probiotic Chews a try and for your feedback! We value your input and use it to continuously improve our work and products to better serve you in the future.
Warm regards,
PetLabCo.®
c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-18 ·
★★★★★
停止订单发货
停止订单发货! 我只想要0ne!
PetLabCo. 回复2026-07-02
Hi there,
We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Hi Monica,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Hi Kathleen,
We are truly sorry to hear about the difficulties you've experienced with your subscription cancellation and the ongoing product returns. We understand your frustration. One of our teammates will be reaching out to you.
Kind regards,
PetLabCo.®
D
Debbie Dorris · 写过 4 条评价 · 已认证 · 体验于 2026-06-29 ·
★★★★★
尝试取消还是不行
PetLabCo. 回复2026-07-01
Hi Debbie,
We are sorry to hear about your experience. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
A member of our team will also reach out to you to provide further support. Thank you for bringing this to our attention.
Regards,
PetLabCo.®
T
Terri Begeot · 写过 2 条评价 · 已认证 · 体验于 2026-06-29 ·
★★★★★
对我的狗的牙齿有奇效
对我的狗的牙齿有奇效。唯一的缺点是运输时间太长了。
PetLabCo. 回复2026-06-30
Hi Terri,
We're so happy our product works wonders for your dog's teeth! We understand your concern about shipping times and are actively working to improve our delivery speed for a better experience.
Kind regards,
PetLabCo.®
c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-29 ·
★★★★★
轻松获得实时帮助来改变……
轻松获得实时帮助以更改交付时间表。
PetLabCo. 回复2026-06-30
Hi there,
We're happy to hear that our system allows it to be easy access to live assistance and altering delivery schedule. We appreciate your positive feedback!
Warm regards,
PetLabCo.®
Hey Shannon,
We're so happy to hear our product is working well for your dog! We appreciate you sharing your positive experience with us.
Kind regards,
PetLabCo.®