PetLabCo.

Hi Julie, We are sorry you have had this experience. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention. Regards, PetLabCo.®

Hi Cheryl, thank you for taking the time to leave this review. We're sorry to hear about your auto-ship issues and we're more than happy to assist with this. We've sent you an email to take a further look. We're also available via phone and chat. We hope to hear back from you. Best regards, PetLabCo.®

Hi Cynthia, thank you for taking the time to leave this feedback. We're sorry to hear you haven't seen the desired results. We'd be more than happy to take a further look into your subscription, we've sent you an email. We can also be reached via phone or chat. We hope to hear back from you. Best regards, PetLabCo.®

Hi Joy, Thank you so much for your feedback. We are so happy you are seeing the benefits for your 9 year old mini Goldendoodle. That is such wonderful news! We appreciate you allowing us to be a part of their wellness journey. Regards, PetLabCo.®

Hi there, We are so happy to hear you are seeing the benefits for your dogs. Thank you for allowing us to be a part of their wellness journey! Regards, PetLabCo.®

Hi Darlene, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you so much for sharing your experience! Regards, PetLabCo.®

Hi Roberta, Thank you so much for sharing your experience. We are thrilled you are seeing benefits from our Probiotic Chews. Thank you for allowing us to be a part of your dog's wellness journey. Regards, PetLabCo.®

Hi Jenna, That is wonderful to hear! We are so happy your dog's breath smells better after using our ProBright for five months. Thank you so much for sharing your experience. We appreciate you being a member of our community! Regards, PetLabCo.®

Hi Crystal, Thank you so much for sharing your experience so far. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way! Regards, PetLabCo.®

Hi Page, We are thrilled you are seeing the benefits for your pet. Thank you so much for sharing your experience. Regards, PetLabCo.®

Hi Steve, That is excellent advice! It can take time to see the benefits and we are thrilled you are seeing them now! Thank you for your feedback. We appreciate you being a part of our community. Regards, PetLabCo.®

Hi Barry, Thank you so much for your 5-star review! We are happy to know our service are timely and worry-free. That is what we strive for. Regards, PetLabCo.®

Hi Deborah, We are so happy to hear you are seeing the benefits for your dog! Thank you so much for sharing your experience. We appreciate you being a part of our community. Regards, PetLabCo.®

Hi Pam, Thank you so much for your kind words! We are glad you are seeing the benefits for your pet. Thank you for being a part of our community. Regards, PetLabCo.®

Hi Sue, thank you for taking the time to reach out and we're sorry to hear about this cancellation issue. We're more than happy to take a further look into this, we've sent you an email to assist you. We can also be reached by phone or chat. We hope to hear from you. Best regards, PetLabCo.®

Hi Jan, we are thrilled to hear about Possum's progress! It's wonderful to know. Thank you for sharing this fantastic news! We'd love to continue to hear about how she is doing so please feel free to share updates or reach out with any questions or concerns. We're always here and happy to help! Best regards, PetLabCo.®

Hi Russell, we're so happy to hear that your dog is enjoying the product! It's also wonderful to know that you find our website and app easy to use. We're here to help so please feel free to reach out with any questions or concerns! Best regards, PetLabCo.®

Hi Brandon, We are sorry to hear about your experience. Customers are only enrolled in a subscription if the subscription option is clicked during the checkout process. You have full control and can cancel at anytime from your account portal. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Hi Leslie, we appreciate you sharing your experience with us. We're glad to hear we were able to resolve your delivery issues for you! Thank you taking the time to leave this feedback. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you and your pup along the way! Best regards, PetLabCo.®

Hi Maria, Thank you for sharing your experience. While we haven't been around quite that long, we do appreciate you taking the time to leave your feedback. Thank you for being a part of our community. Regards, PetLabCo.®