Thxsilk

Hi Dr. Sandmann, We are sorry to hear that you have not received your order. We take delivery issues very seriously and have reviewed your order details. Our team will look further into the delivery status and assist with this matter to ensure it is properly handled. We appreciate your patience and understanding while we investigate this issue. Best regards, THXSILK Customer Care Team

Hi Gio, We are sorry to hear about your experience and understand your frustration regarding your order. We have already been in contact with you regarding this matter, and our team is currently following up on your case to help resolve the situation as quickly as possible. We take delivery issues and customer concerns very seriously. We always strive to provide proper solutions and support our customers throughout the process. Thank you for your patience and understanding while we work on resolving this matter. Best regards, THXSILK Customer Care Team

Hi Lacy, We’re truly sorry to hear that you still feel this way, and we genuinely want to help resolve this situation for you. Following your previous review, our team responded and attempted to investigate the issue, but we have unfortunately not received any additional order information or follow-up message that would allow us to locate your case. If you’re willing, please contact us at [[email protected]](mailto:[email protected]) with the email address or order details associated with your purchase. We would sincerely appreciate the opportunity to look into this further and work toward a resolution for you. Best regards, THXSILK Customer Care

Hi dear, We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We’ve reviewed this with our production team to ensure there are no similar issues. In some cases, fabric wear such as pilling can be influenced by various factors, including friction, usage habits, or care methods. We also understand your frustration regarding the timing. Our 30-day return and exchange policy is in place to ensure consistency and fairness for all customers, and we sincerely regret that this situation fell just outside of that window. We’re truly sorry again for the disappointment caused and will continue working to improve both our products and overall experience. Best Wishes, THXSILK

Hi Jo, Thank you for bringing this to our attention. We take this kind of concern very seriously and will communicate with the relevant team to look into it as soon as possible. In the meantime, could you please also try reaching out to our customer service team with more details? This will help us investigate and resolve the issue more efficiently. We appreciate your understanding and will do our best to follow up on this. Best regards, THXSILK

Hi dear, We’re really sorry to hear about your experience and truly apologize for any inconvenience this may have caused. 🙏 Because we receive many pre-sale and after-sale inquiries every day, we might not have been able to respond as quickly as we’d like, but we want to make this right. Could you please contact our customer service email again, or simply reply to me with your order number or email address? Once we have that, we’ll check your order and provide a solution as soon as possible. Thank you so much for your patience and understanding—we really appreciate it and want to ensure you’re satisfied. Warm regards, THXSILK

Hi, Thanks so much for your feedback! We really value every review from our customers. We honestly aren’t sure how this happened, but we can assure you it wasn’t done by us. If it’s convenient, could you let me know which sleep cap it was? If so, I can send you the real product review videos or photos to help you check and make your own judgment. If you have any other questions or concerns, feel free to reach out anytime—we’re always happy to help

Hi dear, Normally, when purchasing from our official store and within the return policy period, this kind of issue shouldn’t occur. Could you please reply to me with your order number or the email address used for the purchase? Also, could you let me know which customer service email you contacted? I’ll check everything for you and make sure we resolve this as quickly as possible. Thank you for your patience! Warm regards, THXSILK

Hi dear thanks for reaching out. Our shopify store and amazon store have different promotions, please contact the service team and they will reply your email as soon as possible.

Hello, Thank you for reaching out and letting us know about the issue. We're truly sorry to hear that the product didn’t meet your expectations. Please rest assured that all of our products, except for those specifically marked with other materials, are made from 100% mulberry silk. We always recommend following the care instructions closely to preserve its quality. However, we understand that sometimes mishaps happen, and we’re here to help. Could you please provide us with more details about the damage, and we’ll do our best to assist you with a solution? We truly appreciate your feedback and are committed to ensuring your satisfaction.

Hello dear, We apologize for the issue with our tracking page earlier. Regarding the shipping update, our customer service team does need some time to communicate with the logistics company and get a response. Also, our system doesn’t allow refunds for orders with a chargeback. Could you please let me know if you've received the refund? If not, kindly share your order number and I’ll assist you in resolving this.

Hi dear, we deeply apologize for the inconvenience caused. Sorry for the unpleasant shopping experience. We will do our best to improve. Thank you so much for your trust and understanding. Warm regards, THXSILK Team