Thxsilk (thxsilk.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
I couldn’t be happier with my Mulberry silk bedsheets. They feel incredibly soft, smooth, and luxurious, and the quality exceeded my expectations. I’m very happy with my purchase and would definitely recommend them to anyone looking for comfortable, high-quality bedding.
Hi Dr. Sandmann, We are sorry to hear that you have not received your order. We take delivery issues very seriously and have reviewed your order details. Our team will look further into the delivery status and assist with this matter to ensure it is properly handled. We appreciate your patience and understanding while we investigate this issue. Best regards, THXSILK Customer Care Team
I have made 2 sets from the German site and a small order from the international. Quality and service is high. Keep an eye for their discounts.
I ordered from THXSILK (THXDE31396-26) and I never received my order. Don’t trust and avoid this company. I’m pregnant and I’m always at home and nobody ever called me or rang the doorbell. This company will ship the products with no signature required upon delivery and then they can’t even show you a proof of delivery. They promised me a refund but again they can’t be trusted because I never received the promised refund, which is illegal. I advise everyone in the same situation as me to contact the consumer protection office in your country. I will also talk about this scam company on TIKTOK Very very bad experience
Hi Gio, We are sorry to hear about your experience and understand your frustration regarding your order. We have already been in contact with you regarding this matter, and our team is currently following up on your case to help resolve the situation as quickly as possible. We take delivery issues and customer concerns very seriously. We always strive to provide proper solutions and support our customers throughout the process. Thank you for your patience and understanding while we work on resolving this matter. Best regards, THXSILK Customer Care Team
I like product and quality. Delivery service was also ok.
Huge scammers, the experience is a nightmare from beginning to end, they WILL lose your package and then send you through 1000 hoops for a refund. Avoid it like the plague.
Hi Lacy, We’re truly sorry to hear that you still feel this way, and we genuinely want to help resolve this situation for you. Following your previous review, our team responded and attempted to investigate the issue, but we have unfortunately not received any additional order information or follow-up message that would allow us to locate your case. If you’re willing, please contact us at [[email protected]](mailto:[email protected]) with the email address or order details associated with your purchase. We would sincerely appreciate the opportunity to look into this further and work toward a resolution for you. Best regards, THXSILK Customer Care
I purchased a 22 momme silk sheet set expecting durability and quality consistent with that weight of silk. Unfortunately, within just a few weeks of normal use, the fabric began pilling and showing visible signs of wear. This is not what I would expect from 22 momme silk, which is typically marketed as long-lasting and resistant to this kind of damage. I contacted customer service immediately, but because I reached out on day 31, just ONE DAY outside their 30-day window and they refused to offer a replacement or refund. Instead, I was given a promo code toward another purchase, which doesn’t address the underlying quality issue. Given the price point and advertised quality, this experience is disappointing. A product like this should hold up far longer than a few weeks, and customer support should take reasonable concerns like this seriously, especially when the issue arises so quickly after purchase. I would recommend NOT purchasing or supporting this company. There are far too many others with much better customer service and quality products
Hi dear, We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We’ve reviewed this with our production team to ensure there are no similar issues. In some cases, fabric wear such as pilling can be influenced by various factors, including friction, usage habits, or care methods. We also understand your frustration regarding the timing. Our 30-day return and exchange policy is in place to ensure consistency and fairness for all customers, and we sincerely regret that this situation fell just outside of that window. We’re truly sorry again for the disappointment caused and will continue working to improve both our products and overall experience. Best Wishes, THXSILK
THX Silk seems to be a brand by manufacturer Taihu Snow Silk who messaged me in 2020 as a potential supplier for my business. I make all of my silk accessories in house so let them know I wasn't looking for a supplier. Imagine my surprise when I find Taihu Snow using my own images on their Alibaba page in 2026. Clearly not a company to be trusted if they ignore copyright and intellectual property so blantantly. Edit: Thank you for the response but I’m afraid this lacks any real resolution and comes across as nothing more than PR fluff. Please provide a suitable email for me to send you more details only if you intend to actually provide a suitable resolution, otherwise I will assume there is no intent to take any accountability for the damage brands like yours do to small, honest businesses. Further edit: I messaged THX silk as they suggested in their reply in April. It is June and I have not received a reply. As I suspected, THX do not care at all about the damage they do to small businesses. Edit July 2026: THX silk have since emailed me to assure me they were no longer using my images. A quick search of their Alibaba page showed a further three uses of my photos. THX has at no point apologised so I can only assume they support copyright infringement and profiting from my work from this continued use. I'd suggest any company willing to profit from the work of a small business has to be devoid of any morals whatsoever.
Hi Jo, Thank you for bringing this to our attention. We take this kind of concern very seriously and will communicate with the relevant team to look into it as soon as possible. In the meantime, could you please also try reaching out to our customer service team with more details? This will help us investigate and resolve the issue more efficiently. We appreciate your understanding and will do our best to follow up on this. Best regards, THXSILK
I purchased Silk Pillowcase, which was advertised as "100% Mulberry Silk". However, the product arrived with significant quality and material defects, highly mismatch from description: The fabric has static electricity and friction, which won’t happen on 100% silk. And the material has irritated my skin. The item has a pungent acidic chemical smell as I open the package, making it unsafe to use as bedding. I contacted the merchant immdeiately for refund, but they have since been completely non-responsive. The merchant failed to provide a product that matches the description and refused to provide after-sales support
Hi dear, We’re really sorry to hear about your experience and truly apologize for any inconvenience this may have caused. 🙏 Because we receive many pre-sale and after-sale inquiries every day, we might not have been able to respond as quickly as we’d like, but we want to make this right. Could you please contact our customer service email again, or simply reply to me with your order number or email address? Once we have that, we’ll check your order and provide a solution as soon as possible. Thank you so much for your patience and understanding—we really appreciate it and want to ensure you’re satisfied. Warm regards, THXSILK
I have not purchased anythign from them yet, however I looked at their reviewws on their website and they say they have 5.0 stars on their sleep caps out of 64 reviews, yet the pages of the reviews are the exact same scripting only with different names. For instance, Stephanie said--"I bought this for my daughter and she loves wearing it to bed. She finds it’s comfortable and her hair is less frizzy and greasy the next day" and then Joyce said the exact same thing "I bought this for my daughter and she loves wearing it to bed. She finds it’s comfortable and her hair is less frizzy and greasy the next day." All they ahve done is copy and pasted reviews with different folks names.
Hi, Thanks so much for your feedback! We really value every review from our customers. We honestly aren’t sure how this happened, but we can assure you it wasn’t done by us. If it’s convenient, could you let me know which sleep cap it was? If so, I can send you the real product review videos or photos to help you check and make your own judgment. If you have any other questions or concerns, feel free to reach out anytime—we’re always happy to help
Bought a set off of their Amazon page, which is ran by THXSILK NOT a 3rd party seller. When I reached out to customer support from Amazon, THX SILK replied that I needed to reach out to the 3rd party seller and NEVER got a response back after several emails sent. This company will not reply to your customer service requests, and the sheet was defective and ripped in two places. I do NOT recommend buying from this company.
Hi dear, Normally, when purchasing from our official store and within the return policy period, this kind of issue shouldn’t occur. Could you please reply to me with your order number or the email address used for the purchase? Also, could you let me know which customer service email you contacted? I’ll check everything for you and make sure we resolve this as quickly as possible. Thank you for your patience! Warm regards, THXSILK
High quality silk products. No hidden transport costs or customs fees. Delivery takes a while but its worth to wait.
Very nice feel, but has a small hole in it. I reached out to customer support asking for a small scrap of matching fabric so I can patch the hole. After a week delay, I finally get a response thanking me for my "continued loyalty to their brand" but also saying they don't have any fabric scraps or repair materials for their products. I have no doubt they have an abundance of suitable scraps they would otherwise throw out that could be mailed along with a letter apologizing for their attitude. If they will not assist their customer in repairing their "luxury" product, then they're viewing their product as disposable and have immediately lost my loyalty to their brand. Had I known they wouldn't even make a token effort to help a customer continue their enjoyment of the product, I would never have purchased from THXSilk in the first place!
Dear Silk Team, I hope you are well. We recently received an order for the 25 Momme Premium Luxury 100% Mulberry Silk Fitted Sheet (Pearl White, 180x200+30cm) for a total of €280.00. After completing our order, we noticed that the exact same product is currently available on Amazon for approximately €100 less. This price difference is quite significant and honestly unexpected, especially when ordering directly through your official store. For your reference, you will find our order confirmation included below in this email, and we have also attached screenshots from Amazon showing the lower price. We chose to purchase directly from you because we value brand quality and customer relationship. However, such a large price gap is difficult to understand. Could you please clarify this pricing difference? We would greatly appreciate either a refund of the price difference or a store credit voucher. We are currently planning to purchase additional silk bedding (duvet cover and possibly pillowcases) in the coming months, and we would be very happy to continue ordering directly from you if we can resolve this matter fairly. Thank you very much for your assistance. We look forward to your reply.
Hi dear thanks for reaching out. Our shopify store and amazon store have different promotions, please contact the service team and they will reply your email as soon as possible.
The company sells definitely fake silk. I bought more times on this site Silk Bed linen. I washed it according to the label instructions, but the fabric still unfortunately broke.
Hello, Thank you for reaching out and letting us know about the issue. We're truly sorry to hear that the product didn’t meet your expectations. Please rest assured that all of our products, except for those specifically marked with other materials, are made from 100% mulberry silk. We always recommend following the care instructions closely to preserve its quality. However, we understand that sometimes mishaps happen, and we’re here to help. Could you please provide us with more details about the damage, and we’ll do our best to assist you with a solution? We truly appreciate your feedback and are committed to ensuring your satisfaction.
Gift never arrived - tracking link did not work- Customer service non existent- Do not do business with this company! I ordered a gift (silk pajamas for $151) on 12/15/25. Never arrived. Tracking link provided did not work. You cannot get through to anyone, and the customer service number I found goes to a ANSWERING MACHINE for this company! I opened a dispute with my credit card company on 1/19/26. THEN, ThXsilK quickly notified me via email, that they are “unable to issue credit due to the pending dispute” and went on to say, “You need to call your credit card company to close the dispute before we can credit”. I did do that on 2/4, and guess what- still no credit! The WORST company I’ve EVER dealt with! -(Oh, and DONT address me as “ Hi Dear” when you email me. It’s unprofessional and sounds ridiculous.) I don’t have time for this- Just give me my damn refund!
Hello dear, We apologize for the issue with our tracking page earlier. Regarding the shipping update, our customer service team does need some time to communicate with the logistics company and get a response. Also, our system doesn’t allow refunds for orders with a chargeback. Could you please let me know if you've received the refund? If not, kindly share your order number and I’ll assist you in resolving this.
First of all, for a Long time I didn‘t know where my Package was. the Package csme. I ordert 2 travelneckpillows, one is perfect, but the other one : It was sewn incorrectly, so it can’t be closed at the front. Sending it back and waiting again — with another huge CO₂ footprint from shipping it halfway around the world — just wasn’t worth it to me.
Hi dear, we deeply apologize for the inconvenience caused. Sorry for the unpleasant shopping experience. We will do our best to improve. Thank you so much for your trust and understanding. Warm regards, THXSILK Team
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