Great customer service
Great customer service. Thank you guys
About Thxsilk
Data updated- Website
- thxsilk.com
- Category
- Home & Garden
- Location
- United States · Denver
- Status
- Unclaimed
- Last 12 months
- 36 reviews
- Replies to negative
- 43% (12/28)
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Is Thxsilk legit?
Thxsilk (thxsilk.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Good quality good service!!!
Everything is fine. Thank you!
Excellent quality
Excellent, every time again
Worst customer experience ever
Worst customer experience ever. Ordered a silk duvet. Package arrived, took out of the box first thing I saw was a huge booger on the plastic bag. Asked thx for a return label. Thx does not provide return labels, but they promised me to refund the postage costs. I also returned two pillowcases since after booger-gate my trust in thx went below zero. First thx didn't want to give me a full refund for the duvet. After arguing with them via email they stated that I must have got them wrong and proceeded to explain to me what they meant to say, which did not make it better, but they promised to give me a refund. It took them such an outrageous long time to give me the refund for all three things that I had to involve PayPal.
Any time again
beautiful product, good dealer, flawless processing
Shady online shop
So, I ordered a silk duvet when I opened the package there was a not very subtle booger on the plastic bag that the duvet was in. I decided to return the item informing thx customer service I also sent a photo of the booger and asked for a return label. Thx does not provide return labels for any irregularities they informed me that I have to pay for postage, and that they would give me a refund for that. They also told me I would not get a full refund for the returned item. After a few arguments via email and some information about the legal situation in case they don't want to give the customer the full refund thx agreed to give me the full refund, theoretically... It took thx an outrageous amount of time and I had to write a couple of more emails and reviews to get my money back. I also returned two pillowcases same thing took forever to get a refund. Did not get the refund for the postage costs.
Forget about other pillow covers after trying this
Best invested money ever
Silky experience
Good quality for my favourite pillow
From products to shipping to me is awesome
From products to shipping to me is for me world class experience.
Great product
Top Service !
Top, everything is great.
Very good Quality
Very good Quality. Very happy !!
Ordering was easy
Ordering was easy. Correspondence was quick. Return of goods was okay.
quick delivery and very attentive
fully recommended
Easy order, perfect pillowcase.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! Please call the phone number they list. The phone rings forever, then you hear a tiny little voice you cannot understand. Then you email them, but you will never receive a reply. They hide in every way they can. I only wanted to make an exchange, but obviously once they receive your money, they never want to hear from you again. This is a very dishonest company!
It’s perfect 👍
It’s perfect 👍, i am so happy 😃
Reddit Made Me Buy It!
I was researching silk materials for better sleep. I found out about ThxSilk through Reddit and my experience with their service and products is 10 out of 10! My package was fast shipping. It was delivered the same week I made the order. It was package very nicely. Customer service is so nice and responsive. I greatly appreciate the free gift of another pillowcase. I invested big on a silk inserter, a night cap, and pillowcase. I am a hot sleeper, so the silk material helps me cool down a bit. The material is real, smooth, and keeps my dry, course hair manageable.
Good quality !
Good quality