Thxsilk (thxsilk.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Sarah Munson · 1 review · Experienced 2024-12-19 ·
★★★★★
Waste of money. Terrible Return Policy
Ordered a sleep cap in medium (I do not have a big head.) It was way too small (might fit a child.) Contacted their customer service via e-mail (only way to make returns) and received a response with terrible grammar that, since the product was not defective, they would not pay the return shipping. I could pay to mail it back and they would consider refunding me. They offered to give me 10% off if I wanted to order another one. Their website did not specify that you had to pay for returns if it was a sizing issue. As I said, the sizing was terrible. So I am not going to pay to ship a $14.99 product back when there's no guarantee they will even issue me a refund. Terrible policy. Very unprofessional company. Waste of money.
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Felix · 2 reviews · Verified · Experienced 2024-11-18 ·
Don’t buy it from them.
I chose standard size pillow which is not fit. I want to return it. I have to pay for the shipping because it is not quality issue. But it doesn’t fit
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Niko K · 1 review · Verified · Experienced 2024-09-22 ·
★★★★★
I'm still waiting for the product
I'm still waiting for the product. Takes over a month....
Horrible customer service. They said you can cancel within 24 hrs with full refund, but when you request cancellation, they don’t reply to any of your email, or message via Instagram or Facebook. Terrible customer service almost scams
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Daniel · 5 reviews · Verified · Experienced 2024-08-17 ·
I was sent the wrong pillow cases. After some discussion they sent me a Return label. Returned the items 10 days ago (postal receipt) and habn‘t even been noticed about the arrival. Neither has been Klarna. So the whole matter is still pending. Really bad customer service. Will never order again!!!!
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Carmen · 1 review · Verified · Experienced 2024-08-10 ·
★★★★★
I absolutely love TXH silk bedding and…
I absolutely love TXH silk bedding and blankets.
Excellent service. Thank you.
When I inquired why Thxsilk only offers ‘couples’ pajama sets for male/female pairs, they declined to respond. Excluding same-sex couples from this discount is discriminatory, reflecting poorly on the company’s values and inclusivity.
