Thxsilk (thxsilk.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
J
James · 1 review · Experienced 2025-12-10 ·
★★★★★
Stay away from this company
Stay away from this company. Ordered a pillowcase on December 10th and never received it, a pillowcase! After 40 days I asked for my money back after my item was clearly lost in the mail and was told to wait a couple more days to ensure my package was actually lost. Insane and the package never came. Every week I asked for updates and all they would do is copy and paste shipping updates from the tracker, which can be done without customer support. Spend your money elsewhere
Reply from Thxsilk2026-02-03
Hi dear, we deeply apologize for the inconvenience caused. In cases of lost items, we do provide compensation, but it takes some time to obtain the logistics company's information. Would you mind sharing your order number or email address with us? Alternatively, you can reach out to our customer service email @[email protected], and we will do our best to look into this and find a solution. We really appreciate your patience and understanding.
Warm regards,
THXSILK Team
k
kt · 2 reviews · Experienced 2025-12-17 ·
★★★★★
Long 4-5 month shipping times
Beware ordering from this company. When I placed my order they stated 7-10 days for shipping. I just check the tracking number they sent me and it's going to be 4-5 months! Can't say anything about the product quality.
Reply from Thxsilk2026-01-06
Hi dear, we’re truly sorry for the delay and any inconvenience this has caused. We understand how frustrating this can be. Normally, our shipping process doesn’t take this long. Would you mind sharing your order number or email address with us? Alternatively, you can reach out to our customer service email @[email protected], and we will do our best to look into this and find a solution. We really appreciate your patience and understanding.
Warm regards,
THXSILK Team
Astrid · 1 review · Verified · Experienced 2025-10-19 ·
★★★★★
The products are of great quality
The products are of great quality. I had ordered from them before. The products were delivered promptly and in perfect condition. I would recommend the company to family and friends.
M
Marion · 3 reviews · Verified · Experienced 2025-10-07 ·
The order of two sleep caps was delivered pretty quick, I had forgotten about it and it was an even better surprise when it arrived. It was a gift for a new mother, I made it a part of a mum- pampered package. And one was for me. It’s very comfortable and I find that my hair feels frizz free in the morning. I’ve even gotten a few compliments at work.
The quality seems very good. It was easy enough to purchase. As the second item didn’t arrive together with the first one I was very worried about its legitimacy. However, the communication was great and not generic. The sheet eventually arrived a few weeks later (as it had been shipped from China directly) All in all I am happy and would recommend this distributor/ company
C
Chris Shaw · 16 reviews · Experienced 2025-10-15 ·
★★★★★
Not 25 momme as claimed
Having just received my supposedly 25 momme superking (290x275) flat sheet, the quality of the silk used was obviously not 25 momme. I weighed the sheet on a very accurate balance and it came to 753g. An identical sized flat sheet of 25 momme from LilySilk came to 928g
1 momme corresponds to 4.34 g/m2 The sheets are 7.975 m2, so a 25 momme sheet should weigh in at 7.975x4.34x25 = 865g (plus a little extra for the overlapping material at the edges).
The THXSilk sheet weight corresponds to 21 momme and not the advertised 25 momme.
Equally, the 30 momme pillowcases I purchased from THXSilk do not feel 30 momme weight.
This is an unacceptable misrepresentation of the products offered.
Lena · 1 review · Verified · Experienced 2025-05-19 ·
★★★★★
I have been using several sets of silk…
I have been using several sets of silk lingerie from this supplier for over a year now. I am very satisfied and can confidently recommend them to others. I own silk items of various densities, and all of them have performed exceptionally well in everyday use and washing—durable, with beautiful, fade-resistant colors. This year, I decided to expand my collection with a set in a new color. Now, my bed has become one of my favorite places in life, and sleep is a heavenly pleasure.
R
Roy Rucker · 2 reviews · Experienced 2025-05-08 ·
★★★★★
I don't believe this is a legitimate…
I don't believe this is a legitimate company and I don't believe other positive reviews are real. I ordered over $400 worth of sheets and pillow cases. The bedding was so thin it would hardly hold its shape. I tried to avoid this by purchasing one of the thicker versions but to not avail. I had reviewed the return policy prior to purchasing but after contacting the company via email, returns were not allowed. They sent one email back then completely stopped responding.
Ordered a pearl white pillowcase which the website showed a photo of and it was white. What arrived was dark cream so doesn’t match my white bedding and can’t be used. Thxsilk say I’d have to return at my own cost to the US from the UK even though it was delivered from a UK address.
