Hi dear, we deeply apologize for the inconvenience caused. In cases of lost items, we do provide compensation, but it takes some time to obtain the logistics company's information. Would you mind sharing your order number or email address with us? Alternatively, you can reach out to our customer service email @[email protected], and we will do our best to look into this and find a solution. We really appreciate your patience and understanding.
Warm regards,
THXSILK Team
Hi dear, we’re truly sorry for the delay and any inconvenience this has caused. We understand how frustrating this can be. Normally, our shipping process doesn’t take this long. Would you mind sharing your order number or email address with us? Alternatively, you can reach out to our customer service email @[email protected], and we will do our best to look into this and find a solution. We really appreciate your patience and understanding.
Warm regards,
THXSILK Team