TicketSmarter

Hello Nicole, Thank you for your patience. Customer support looked into your order, and they sent your tickets on Feb 25th, 10:55 AM with the subject line: “Your Mobile Tickets are Available - Jelly Roll with Kashus Culpepper - 6/18”. The ticket transfer was initiated with the wording “ The ticket(s) you transferred to ticket holder (your email on order) are on their way. The recipient will need to accept the transfer to access their ticket(s) and enter the venue.” If you were having trouble accessing these tickets, our customer support team was also available for troubleshooting any issues via the contact information on your order receipt email. For further questions about your order, please reach out to our customer support team directly at [email protected]. Thank you, TicketSmarter

Hello Vanoy, Thanks for your patience while our customer support team looked into your order. Our customer support team processed a refund for your order on Monday, June 22nd. If you have further questions, please reach out to our customer support team directly at [email protected] or via phone at (888) 671-5676. Thank you, TicketSmarter

Hi Michael, Thank you for reaching out. We're sorry to hear that you were disappointed by Yebba's performance. As a ticket resale marketplace, we are not involved in the production, content, or quality of performances held at events. We are also not involved with any performer's management team or promoters. We hope that the ticket-buying process was still a five-star experience. Thank you, TicketSmarter

Hi Jody, Thank you for reaching out. Parking passes may or may not be available for events depending on the venue hosting the event. If there are parking pass options available, they will be listed under the tickets on the event page. The only add-on that is offered to customers during the purchase process is ticket protection provided by Protecht. The coverage provided by them covers your tickets if you can't attend the event due to reasons like a covered illness or injury, mechanical breakdown, traffic accident, travel carrier delay, and weather emergency. This add-on is completely optional for customers and is not required to complete the purchase process. If you have any questions regarding your tickets or event, please feel free to reach out to our customer support team using the contact information in your order receipt email. Thank you, TicketSmarter

Hi Sheryl, Thank you for reaching out. We are interested in learning more about your experience as there should not have been multiple pop-ups on the checkout screen that reset the checkout page. Can you please send us an email at [email protected] with further details regarding your experience? Thank you, TicketSmarter

Hello, Thank you for reaching out. TicketSmarter is a US-based company, which is why all ticket prices are listed in US dollars. We do our best to inform customers that the price is in US currency by included US$ by the ticket price when customers select their tickets and we also include the text "Note: All Prices are in US Dollars ($)" on the checkout page near the Place Order button. Additionally, the third-party sellers that sell their tickets on TicketSmarter are responsible for the delivery method and delivery date of their ticket inventory. Delivery delays are noted under the ticket details on the ticket listings. Thank you, TicketSmarter

Hello Darlene, Thank you for your patience while our customer support team looked into your order. We had our customer support team take a closer look into this matter. Unfortunately, the ticket seller was unable to provide the tickets in time for your event. When situations like this occur, our customer support team will attempt to provide alternate tickets for the event. All tickets purchased with us are covered by our 100% Guarantee. Our 100% Guarantee states that customers will receive a refund if their event is canceled and not rescheduled, if their order was accepted but not delivered by the seller in time for the event, if their order was accepted but not shipped in time for the event, or if their tickets were not valid for entry. You can read more about the 100% Guarantee at the following link: https://www.ticketsmarter.com/legit-guarantee . Our customer support team initiated the refund process for your order on June 16th. Sincerely, TicketSmarter

Hi Jim, Thank you for reaching out. All ticket prices shown on the event listings do include fees. In order to provide our customers with full transparency, we also show customers a full pricing breakdown on the checkout screen that shows the cost of tickets, service fees, and any applicable taxes. The total cost is also shown under that pricing breakdown, which matches what is shown to customers under the all-in pricing on the ticket listing. Thank you, TicketSmarter

Hello Kevin, Thanks for providing us with this information. After receiving your review, our web team was able to locate a bug in the system that caused some users to not be able to use Affirm. Our team has now corrected this glitch. Thank you, TicketSmarter