TicketSmarter

Thank you for reaching out. We have sent a request for your order information through Trustpilot so our customer support team can look into your order. Alternatively, you can send an email with the subject line "About My Order" to [email protected]. Within the body of the email, please include the details of this review along with your order number, phone number, and email address. Thank you, TicketSmarter

Hello Mindi, Thank you for your patience while our customer support team took a closer look into this matter for you. Unfortunately, the ticket seller was unable to provide the tickets for Ariana Grande on June 24th . When occurrences like this occur, our customer support team works to find alternate tickets at a comparable value for the event or give you the option to receive a refund per our 100% guarantee. The customer support team was able to offer alternative tickets, but they were declined and as a result they issued a refund for your order as requested. The refund process could take up to seven days or more for a refund to fully process depending on your financial institutions policies. A dispute was filed on this order, which put a hold on the refund process. The dispute has now been resolved on your order and the refund process was initiated again. If you have further questions, please reach out to our customer support team directly at [email protected] or via phone at (888) 671-5676. Thank you, TicketSmarter

Thank you for reaching out. We have sent a request for your order information through Trustpilot so our customer support team can look into your order. Alternatively, you can send an email with the subject line "About My Order" to [email protected]. Within the body of the email, please include the details of this review along with your order number, phone number, and email address. Thank you, TicketSmarter

Hello, Thank you for taking the time to leave your feedback for us. TicketSmarter is a US-based company, so all prices will be in USD currency unless otherwise noted. The currency for tickets can be found on the ticket selection screen and the checkout screen before the customer enters their payment information. We hope this information will help you in the future when completing orders through TicketSmarter. Thank you, TicketSmarter

Hello Bill, Thank you for your feedback. We forwarded your review to our customer support team to have them look into any issues with your order. They found that the barcodes for your event were transferred to you, but it would appear there was a Ticketmaster error that was not allowing you to access the account. They then indicated they sent you a new link when you reached out to them that you would just need to pull up on your phone and have the attendant scan. We understand this process was very frustrating, but we are glad you were able to gain access and enjoy your event. For further questions about your order, please reach out to our customer support team directly at [email protected]. Thank you, TicketSmarter

Hello Virginia, The ticket sellers that list their tickets for sale on the TicketSmarter marketplace are responsible for providing the seating information when selling their tickets. Some event tickets may have more seat information than others based on the venue's seating chart of the venue. For more information regarding your seating assignment, you can reach out to the customer support team by using the contact information located in your order receipt email. Thank you, TicketSmarter

Hello Carly, Thank you for reaching out. Your tickets fall under our 100% Guarantee (https://www.ticketsmarter.com/legit-guarantee) that ensures your tickets are legitimate. TicketSmarter is not affiliated with any other ticket marketplaces. If there was an issue with your tickets or you have questions regarding your ticket purchase, please contact us at [email protected] with the details of your issue, along with your order number, phone number, and email address. Thank you, TicketSmarter

Hello Jim, Thank you for sharing your feedback, and we appreciate your patience as we have had customer support look into your concerns. Lineup and schedule changes are determined by the performer, event organizer, venue, or promoter and may occur outside of our control. Our team has reviewed your order and has reached out directly to address this issue. If you have further questions, please reach out to our customer support team directly at [email protected] or via phone at (888) 671-5676. Thank you, TicketSmarter

Hello Phil, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the seats and that the ballpark location worked well for your visit. However, we’re very sorry to hear that the ticket delivery process caused confusion and frustration before entering the stadium. We understand how stressful it can be when ticket access is unclear, especially when you are already at or near the venue and trying to get inside on time. After reviewing the order, our records show that the tickets were transferred on June 23 at 4:06 p.m., and an email with instructions for accessing the tickets was sent at that time. That said, we understand that the process still felt troublesome and that having to make multiple phone calls with long wait times made the experience more frustrating than it should have been. We appreciate you bringing this to our attention. Your feedback is important, and we are sorry that the support experience did not meet expectations. For any additional questions regarding your order, please contact our support team directly at [email protected]. Thank you, TicketSmarter