I cannot recommend Tokit.
My Tokit multitask cooking robot developed a major defect—the heating function completely failed, making the appliance unusable for its intended purpose. I submitted a warranty claim and promptly provided all requested photos, videos and the serial number. Despite weeks of waiting and multiple formal reminders, Tokit failed to offer any repair, replacement or refund.
Customer support kept delaying the process instead of honoring its warranty obligations. I eventually had to escalate the matter to consumer protection authorities and publicly document my experience.
If you expect reliable products and professional after-sales support, think twice before buying from Tokit.
I bought an induction hob from this company. Initially the hob worked very well and I was pleased that I bought it.
However the 1st time I used it on the highest power setting it developed 2 cracks on the flimsy plastic below the induction plate. I can only assume this has been poorly designed and the heat caused it to crack.
I contacted customer services many times, initially I was ignored, but eventually they responded. I sent videos and pictures as they requested. They agreed to replace the hob. On 22 May 26 they said the replacement would be sent immediately. Four weeks later I still haven't received it and they do not answer emails.
A very poor company that should be avoided.
Deeply Disappointed – Product Failed Twice, No Real Support, No Refund
I rarely write reviews, but after months of frustration, I feel compelled to warn others.
I purchased a TOKIT Smart Induction Hub in November 2024. Within about six months, a crack appeared below the cooking surface. I reached out to TOKIT, and after several slow and vague email exchanges, they agreed to send a replacement unit—which finally arrived in July 2025 after serious delays and poor communication.
I treated the replacement with great care—no heavy items, proper use, clean conditions—and yet, after only five months, the same crack appeared again in the exact same location. I contacted support once more, expecting a proper solution under the two-year warranty that TOKIT openly states on their website for induction cookers.
Instead, I was told they would not offer another replacement or refund, claiming the damage was “external” and “complex”—despite offering no proof, and ignoring the fact that this was a repeating failure in the exact same place. They also dismissed the warranty entirely, saying I had already used my “one replacement,” although their terms clearly state a two-year coverage with no mention of such a limit.
I repeatedly asked for:
A clear explanation of what caused the damage
A refund, since the product failed twice
Contact with a supervisor
I received none of those. Just copy-paste replies, delays, and vague promises that went nowhere.
To make matters worse, I discovered other customers have reported the same crack issue, which makes me seriously question the build quality of this product.
I’ve spent over €100 on a product that failed me twice, and was left without support. The time, effort, and patience I put into resolving this were completely dismissed.
Bottom line:
The product may have a design flaw
Warranty support is slow, evasive, and unreliable
You may be left without help, even if you're well within warranty
I truly regret this purchase and cannot recommend TOKIT based on my experience.
tokitglobal.com
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