tomtoc is an innovative, tech-savvy, and fashionable design-driven brand dedicated to protecting your digital gear. We are committed to building products with the customer in mind, under the umbrella of high quality, functionality, protectiveness and custom made for the perfect fit. You can protect the tech you rely on and enhance a happy digital life on the go with tomtoc.Founded in 2016, tomtoc is committed to providing digital gear owners (DGOs) with best-in-class, innovative travel and storage solutions. tomtoc has received accolades and awards of NBC, Wirecutter, iMore and more for its dedication to quality, design, and customer satisfaction, further solidifying its position as a leader in the industry.
Title: Great bags when they work, but poor support when they don't
I bought two Tomtoc bags. A crossbody sling and a laptop messenger bag. I genuinely like the design.
The messenger bag has been fine.
The crossbody sling strap failed under very light use. I only used this bag to carry an iPad 11 Pro. The strap keeps sliding off. I now have to physically tie it to use it.
I contacted Tomtoc. Their response was a 25% discount on a new purchase. No replacement. No repair. No inspection.
Tomtoc advertises an extended 2 year warranty if you register with a serial number found on the box or hang tag. I never received a serial number or registration card with either of my two purchases. I had to ask Tomtoc directly to provide a serial number for my laptop bag so I could register it.
The sling bag is now out of warranty. But the strap failed under minimal use. I believe this is a manufacturing defect.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality and last a reasonable length of time. “A warranty does not override UK law.” Tomtoc refused to acknowledge this.
Tomtoc are digging their heels in and refused to help further.
Disappointed in the support. I am giving them one last opportunity to stand by their products, before I decide what action to take next, a bag at this price range should not have developed a fault such as this after minimal use, will update once I receive final response.
Update – 6th June 2026 Faith Restored:-
Tomtoc has reviewed my case again and offered a one-time replacement as a goodwill gesture. The replacement uses a different buckle design that should address the strap issue.
I appreciate that they eventually did the right thing. It took longer and more escalation than expected, but I am updating my review to reflect the final outcome.
Stumbled across the brand by chance and very happy that I did! I was looking for a 35L to 40L bag and their Travel Backpack which has a 40L capacity. The pricepoint is halfway between the budget bags from Decathlon and Antler, which suited me. The quality is excellent, lightweight but feels tough, and enough straps to make it adjustable without it looking like you are off to climb a mountain. Their online descriptions and photos are spot on, and am incredibly pleased with the purchase.
UPDATE: Check your spam! The company did respond and it just went to my Spam folder (if there is a way to fix this they should look into it which I never check...ever. The problem was resolved and I am very happy with the two bags that I ordered.
I ordered two bags 6/4/2025… I have yet to receive shipping confirmation… it is now 6/16. I have sent 4 emails with zero response. “Ships within 5-6 days” is false. If I didn’t know better I would think this company is a scam. I just gave up on emailing and called. “They are not taking calls at this time. And their message center is full.” One of the poorest customer service experiences I have had. There is nothing like being ignored.
Order #32766 10/07/24 was incomlete. Two bags from my order did not arrive, not very good expirience.
Very disappointed with this fact and need refund, I wrote to them and waiting for reply.
Problem was solved.
What can I say, Tomtoc has done it again! I absolutely love my new Custom Sling Bag Pro! It fits all my essentials for when I want a nice travel bag without having to lug around a big purse especially when I want to take my Nintendo. It fits my phone, wallet, switch, car keys and I still have room if I want to toss a few more items in like a charger! I absolutely love this bag. They did an amazing job on the details and I love how my name was sewn on!
High quality heavy duty zippers & materials, but light weight. Also, looks great, just like I designed it, & with the bright high vis interior. Plus the offset strap hangs great.
The sling arrived in a timely manner and looks great! The zipper are a little stiff but should be perfect anyway. I initially bought this for the bright interior and size. My only problem which is entirely mine is that it is mostly for a right handed person, I should have looked closer before purchase.
Pack was as advertised and for the price, unbeatable. Large but not too big to carry around. It is slightly larger than a typical carry on but it will fit under seat of plane if not over-packed. Appears well constructed. Only slight negative is lack of a waist strap but not enough to drop my rating
This bag is amazing and holds a lot of things. The bag by default is a little heavy but still comfortable. I wish the water bottle holder was bigger or stretchier.
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