topmediai.com

At this point, I cannot recommend it.

Review of AI Video Generation Plan and Customer Support Experience This review is based on my recent customer support interactions and the issues encountered regarding the purchased plan. Inconsistent Customer Support I experienced significant inconsistency in the information provided by the customer support team. Responses from the same representative were not always cohesive and, at times, provided contradictory details regarding the plan's terms and credit allocation. Misrepresented Plan Details and Credit Confusion The plan was initially advertised as “AI Video Generation – $109 / Permanent.” This offer was later clarified to represent an allocation of 1,000 credits (estimated to cover approximately 100 videos). The actual credit allocation process was highly confusing: Initially, 100 credits were added, with another 100 added the following month. I was advised to utilize the first 100 credits, as they were supposedly non-permanent, yet they ultimately rolled over to the next month. The confusion peaked in the third month when the "Privileges" section displayed the confusing status: Lifetime Plan Expiration Date: Unlimited Video Repair Available: 100/100. Upon contacting support for clarification, I was informed that the full 1,000 credits had been granted and were simultaneously marked as “Used Up.” This contradicts a prior month’s display of Lifetime Plan Expiration Date: 2025-10-02 Expired Video Repair Available: 0/10 and the displayed current available repair credits. Support’s only definitive response was that the 1,000 credits were used, without providing context for the display discrepancies. I suspect this issue may be related to a change in the AI video generation cost (e.g., from “10 credits per generation regardless of lenses” to “10 credits per lens”), but the reported usage still does not align with my actual consumption. Due to the complete lack of a clear record showing how the 1,000 credits were utilized, I am formally requesting a detailed usage statement via email. Critical Lack of Clarity on Commercial Usage I recently learned, only after purchase, that certain AI cover and voice features included in the plan are not available for commercial use. Had this significant restriction been clearly disclosed as a prerequisite to purchase, I would have undoubtedly reconsidered investing in this specific plan.

Travis南非 · 写过 6 条评价 · 体验于 2025-10-21 · 发表于 2025-10-21

Their 30-Day Money back guarantee is a…

Their 30-Day Money back guarantee is a fake marketing gimmick, they will never refund you and I'm speaking from personal experience. The tool did not function as intended and is far lower quality than initially sold or anticipated. Stay away, they will not Honor any money back guarantee period!

Kathy was really kind and calm

Kathy was really kind and calm. She also explained process specifically.

I had concerns and emailed TopMediaAI

I had concerns and emailed TopMediaAI. Rebecca responded to me right away (and I reached out by email a few times ON A SUNDAY!) That's why I give five stars. Not a lot of generators will do that. Thank you, Rebecca.

KOJI KOYAMA コージー日本 · 写过 1 条评价 · 体验于 2025-10-20 · 发表于 2025-10-20

I wasn't able to process the request…

I wasn't able to process the request because I didn't receive an email, but when I contacted Kathy, she responded immediately. With other sites, there is often a lot of back and forth communication, but I appreciate that you were able to understand my request right away and respond so quickly, and I'm giving her the highest rating.

Marisa Silva Rocha美国 · 写过 1 条评价 · 体验于 2025-05-15 · 发表于 2025-10-20

Rebecca is outstanding

Rebecca is outstanding! Thank you so much for your quality customer service!

Fantastic program

Fantastic program. Only thing that would make it a 6 star is if the music was even better quality enough to allow us to sell our songs on Amazon.

SHAH STORE印度 · 写过 1 条评价 · 体验于 2025-10-17 · 发表于 2025-10-17

Early response and very helpful.

The customer care rep assigned to my…

The customer care rep assigned to my email query, Joel, sends prompt replies and useful advice. Thanks.

Paul Awaraji黎巴嫩 · 写过 1 条评价 · 体验于 2025-10-14 · 发表于 2025-10-14

Thanks Haylee!

Really love this AI tool, I am using the TopMediai Voice Cloning and it really helps with my audio work. Really appreciate the help of “Haylee” who helped when I was having some technical problems with the site.

Patty Zubiría墨西哥 · 写过 1 条评价 · 体验于 2025-10-12 · 发表于 2025-10-13

Help La

La Kathy was a great help

Divano de die le Clercq荷兰 · 写过 2 条评价 · 体验于 2025-10-13 · 发表于 2025-10-13

Ada did very good

Ada did very good! Very helpfull and good products

Deceptive pricing model for text-to-speech

Very disappointed with the text-to-speech as it is not made explicit that using the pro-voices cost 5 times as many characters as normal voices and most of the voices are so called 'pro' voices with only 3 or 4 being normal voices. It's pretty scammy glad I only got a 1 week trial and didn't lay down big money on this thing. EDIT: I have seen the reply but this is indeed your policy. It is called deceptive marketing . You charge a price for a service but in realty the actual price you charge is much higher than advertised when one starts using the service. 95 percent of the voices in text to speech are so called pro voices, leaving only very few, poor quality voices available at the advertised price. My advice to you is that this is not a business model which will gain you long term dominance in this market place.

JAMES WOMACK美国 · 写过 1 条评价 · 体验于 2025-10-09 · 发表于 2025-10-10

Kathy helped me with my issue

Kathy helped me with my issue, including going through the steps to fix it along with me. Very professional and friendly

obi chidi美国 · 写过 2 条评价 · 体验于 2025-10-10 · 发表于 2025-10-10

This is a great company with many fun…

This is a great company with many fun tools that are exciting and cutting-edge. The quality of the output is superb, and their customer service is prompt, courteous, and friendly—especially Joel, who went above and beyond to solve my issue.

Excellent customer support

I contacted the customer support regarding TopMediai AI Music Generator, Lydia answered quickly and friendly, despite the week has public holidays for which their service is reduced. Thanks a lot!

Soul of my Heart印度 · 写过 1 条评价 · 体验于 2025-10-09 · 发表于 2025-10-09

I love customer support

I love the customer support . Actually I lost my account just 1 mail I got my account back thank you and love your service Best wishes

richard巴西 · 写过 1 条评价 · 体验于 2025-10-07 · 发表于 2025-10-08

You pay to create the songs and own…

You pay to create the songs and own their rights, you pay to save them — but you can’t download them. Because once your plan expires, you can no longer download the songs you paid to create, nor the license. Since you paid to create and save them, it should be your right to download both (the song and the license). I’m really disappointed about this. I created several songs, took a break from my subscription, and when I tried to download my songs to use them, I found out I couldn’t. It feels like I bought something I can’t actually use. All the other AI music generators I’ve used never had this kind of restriction!

Don't...

One star it gets for this: The AI makes OK music. But the algorithm is made that always at least half of the song is bad. Therefore, if you don't own a proper DAW and have the skill the cut, sample, tune, and rework the sounds this ain't for you. Beside that, your credits will expire after a out 2 month after cancelling subscription which is wired either it's an unlimited subscription or a credit system but both and nothing that seems to be complicated. The second star it got cause it is easy in unsubscribe.

Istvan K.加拿大 · 写过 1 条评价 · 体验于 2025-10-06 · 发表于 2025-10-06

TopMediai AI Music Generator

I was looking for an AI product for musical brainstorming and tried TopMediai AI Music Generator. The generated musical ideas are impressive — in every 10–15 tracks, there’s usually one that could serve as a strong starting point for producing top-quality music. However, without proper export options, these ideas can’t be used in professional music production. I discussed my concerns with their helpful customer service representative, Lydia, and received a full refund. I’ll definitely come back if TopMediai AI Music Generator introduces proper MIDI export that can be used in a DAW with virtual instruments. To be fair, the overall sound of the generated music is fantastic and inspiring for demo purposes — the instruments sound convincing, with good articulation and balance. However, the provided audio/MIDI cannot currently be used for professional production. All in all, I’m happy with my experience, and their customer service is top-quality.