TopMediai stands out from other ai online websites by offering specialized AI audio, video and image tools tailored for content creators, enhancing their efficiency and productivity.
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Is topmediai.com legit?
topmediai.com (topmediai.com) has a 4.2 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 98% of negative reviews; 180 of them were added in the last 12 months. Last updated 2026-10-24.
Disappearing songs and zero customer support!
Review: I have been paying for the €11.99 monthly subscription for several months. However, all my generated songs keep disappearing from my account library. My history is completely empty. I have contacted customer support multiple times, but I NEVER get a reply. This is unacceptable for a paid subscription. Please contact me and fix my account!
Reply from topmediai.com2026-10-21
Dear Customer,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
TopMediai Support Team
Disappointed – TopMediai No Longer Honors My Lifetime Plan
**Title: Disappointed – TopMediai No Longer Honors My Lifetime Plan**
I purchased a Lifetime Plan from TopMediai during Black Friday on November 30, 2025, for €474.53. The offer clearly stated that credits would be "issued monthly".
My account is still active, but the promised monthly credits are no longer being added.
TopMediai explained that the Lifetime Plan had become too expensive to maintain and offered me a partial refund of €276 instead. They also referred to a 24-month service standard, which was never mentioned to me when I purchased the plan.
What makes this even more disappointing is that I have barely used my monthly credits.
I have contacted TopMediai several times, but my latest messages have simply gone unanswered.
I paid for a Lifetime Plan with monthly credits, and I expect the company to honor that agreement.
**I hope someone from TopMediai's management will personally look into this and restore my original plan, including the missing monthly credits.**
I would be happy to update my review if this issue is resolved fairly.
**UPDATE – October 16, 2026 – Response to TopMediai**
Thank you for responding to my review.
I am surprised that you cannot locate our previous correspondence, especially since we have already exchanged several emails regarding my Lifetime Plan, including your specific offer of a €276 partial refund.
To help you identify my case, I have sent another email today to your support email address with the following subject line:
**"Trustpilot Follow-up – Lifetime Plans / Missing Monthly Credits – October 16, 2026"**
This email contains the details of both Lifetime Plan orders and refers to our previous correspondence.
**I expect TopMediai's management to review both orders and honor the original Lifetime Plan conditions, including the restoration of all missing monthly credits and the continuation of the promised monthly allocations.**
I am not requesting a partial refund or an alternative arrangement. I expect the original purchase agreements to be honored.
I look forward to a specific written response confirming how and when these contractual obligations will be fulfilled.**UPDATE – October 21, 2026: Final Deadline – Continued Silence from TopMediai**
On October 16, TopMediai publicly responded to my review, claiming that it could not locate our previous correspondence and asking me to contact support again.
I did exactly that.
**The result? Once again, complete silence. No explanation, no solution, no accountability.**
What makes this situation even more concerning is that other customers have also publicly reported problems involving TopMediai's Lifetime Plans, including changes to promised benefits and credit allocations.
My experience therefore does not appear to be an isolated complaint.
**A public apology is meaningless if it is not followed by action.**
All details of my case have already been documented in my previous updates. My demand remains unchanged: TopMediai must honor the original terms of BOTH Lifetime Plans, restore all missing credits and continue the promised monthly allocations.
**I am now setting a FINAL DEADLINE of October 28, 2026, for TopMediai to provide a satisfactory resolution.**
**If this deadline passes without a satisfactory resolution, I will initiate further formal action without additional notice, including pursuing available legal and payment-related remedies.**
TopMediai has had more than enough opportunities to resolve this matter.
**The time for apologies and excuses is over. It is time to honor your commitments.**
I will continue to document any meaningful developments here so that prospective customers can make their own informed decisions.
Reply from topmediai.com2026-10-16
Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
TopMediai Support Team
Excellent resolution – Support audited my account and restored my correct credits!
UPDATE: I am updating my review because the TopMediai support team took action after seeing my feedback here. A manager audited my Lifetime Plan history and successfully restored my correct monthly limit of 5,000 credits directly in my account.
Thank you to the management team for taking care of your lifetime customers and resolving this issue so quickly. I am very satisfied with the outcome and glad to continue using your platform!
Reply from topmediai.com2026-10-09
Dear Customer,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
TopMediai Support Team
False marketing information they market for free then when you done your steps to find out the nothing is free there
Reply from topmediai.com2026-09-30
Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
THEIR V6 PRO is by far the worst they have , i have used their previous model they were a lot better and faster ,this model is just eating up credits and the output is pathetic.
Reply from topmediai.com2026-09-30
Dear Customer,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
SCAM ALERT: Lifetime Plan User Betrayed. 61 Songs Destroyed by Bug, Zero Compensation.
Do not trust TopMediai. I am a registered "Lifetime Plan (Pro)" user. Recently, their system malfunction deleted exactly 61 of my completed AI cover songs. In their initial email, the support team explicitly admitted it was a "SYSTEM MALFUNCTION" on their end.However, when I requested a fair compensation (credits) to recreate my lost work, they suddenly changed their story, lied that songs expire in 1 month, and flatly refused to offer a single credit. If it was a 1-month policy, why did songs created just 5 days ago disappear too? It was clearly a server migration failure that they are now trying to cover up.They pocketed my money for the Lifetime Plan but destroyed my creative assets and refused any accountability. This is a fraudulent and scammy business practice. Avoid this service at all costs.
[Update: Sep 26, 2026]
TopMediai replied here on Sep 18 promising a solution via email, but it has been over a week and I have received absolutely NOTHING. Their public reply is a complete lie just to look good on this review platform. They are ignoring me privately while pretending to help publicly. This confirms they are a fraudulent company. I will not change my rating until a real solution is delivered.
[Update: Oct 2, 2026]
A new month has started, and yet I have STILL received absolutely no email or solution from TopMediai. They publicly claimed on Sep 18 that they would contact me, but it was nothing but a cowardly stall tactic to hide their scam from the public eye. Do not be fooled by their "polite" replies here—they are a completely dishonest company that ignores paying Lifetime users after deleting their assets. Avoid them at all costs!
Reply from topmediai.com2026-09-18
Dear Customer,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
TopMediai Support Team
Unintended duplicate charge ($66.99) & refusal to follow refund policy - Order #2026091521282061452
I signed up for the $3.99 weekly plan, but during checkout, a $66.99 Lifetime Plan was mistakenly added as a duplicate under the exact same order number (#2026091521282061452).
I immediately contacted support within minutes of the charge without using a single credit (18,500/18,500 credits are 100% untouched).
Their official refund policy explicitly states that mistaken duplicate purchases will be refunded. Despite this:
1. Support refused a full refund and only offered an unfair 30%, then 50% partial refund.
2. The verification code needed to cancel the weekly plan is not arriving at my email , making self-cancellation impossible.
3. They refuse to honor their own written terms.
I demand an immediate cancellation of the recurring subscription and a full refund of $66.99 USD to my original card. I will update this review once a full refund is processed.
Reply from topmediai.com2026-09-18
Dear Customer,
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
TopMediai Support Team
Thanks for TopMedia AI, a great place to make our imagination and projects to be a real visual and audio. especialy to Lydia, thanks for assisting me and answer some questions as the solution. salute
Reply from topmediai.com2026-08-28
Dear Customer,
Thank you for the feedback.
It is great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
Dear Customer,
Thank you for the feedback.
It is great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
UPDATED Merchant retaliated my account & sent FAKE phishing mail!
UPDATED : Consumer Retaliation & Database Tampering: After I left a legitimate 1-star review under my account (F.S.T), this merchant reverse-tracked my data and maliciously skyrocket-increased my balance credit usage in their backend database to blackmail me. This unauthorized manipulation of paid user assets is an egregious violation of data safety.
Fraudulent Phishing Interference: Furthermore, after I filed a fraud dispute with my payment processor, this merchant went as far as creating a fake Zendesk domain (support@://zendesk.com) sent a phishing email to block my case.
Reply from topmediai.com2026-08-28
Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
TopMediai Support Team
Lydia was able to find a resolution for me and I am happy with it. Thank you!
Reply from topmediai.com2026-08-07
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
TopMediai Support Team
A Paid VIP User Who Left Before Using Half the Credits
I became a paid VIP subscriber in January. I didn't expect to leave before using even half of my purchased Credits. I didn't leave because I ran out of Credits. I left because the platform gradually became difficult to justify for my workflow as a long-term music creator. The login reward changes were disappointing. Credit consumption became increasingly unreasonable. In my experience, generating two versions cost 40 Credits, and each version was only around 2 minutes long. Extending a song to 4 minutes required 180 Credits. When I decided to stop, I still had 142 Credits left in my account. The VIP badge stayed. The Credits remained. My trust didn't. In the end, I no longer believed this platform deserved them.
Reply from topmediai.com2026-08-05
Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
TopMediai Support Team
I recently made a mistake during checkout and accidentally entered the wrong email address, which caused my purchase to go to a newly created account instead of my main one. I reached out to customer support, and Ayden handled the situation perfectly.
Ayden understood my issue immediately, was very professional and empathetic, and quickly processed a full refund for the mistaken order. The communication was clear, and I was kept informed throughout the process. Turning a frustrating mistake into a smooth and reassuring experience truly shows their dedication to their customers. Highly recommend their service and a huge thanks to Ayden!
Reply from topmediai.com2026-08-05
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
detailed onformation /solution given by Iris.
Product name [TopMediai AI Music Generator]
order number -2026070720573931028
Reply from topmediai.com2026-07-31
Dear Customer,
Thank you for the feedback.
It is great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
A special thank you to Kathy at TopMediai Vidspark. I accidently made a double purchase, and within a few hours Kathy discovered where my first purchase had gone wrong, a silly typo I made in my e-mail address. I have been fully refunded, but that is going back to TopMediai for some credits. Kathy, thank you once again for your assistance.
Kind regards,
Justin
Reply from topmediai.com2026-07-30
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
The models are the reason I signed up, and they are good. The interface stays out of the way, and output quality has been consistent.
The problem is what happened to the plan I bought.
I bought a lifetime plan on 17 February. A 1k generation cost 10 credits back then. On 12 June it went to 15 credits. And on 9 July it went to 30.
The monthly credit top-up never moved. So the plan I paid for once now returns a third of what it did in February. Five months.
Support deserves credit here. Fast replies, polite, no ticket black hole, and I never had to chase anyone. They simply have nothing to offer. The answer, twice, was that model costs are going up.
That is a curious claim in a year where the large providers keep cutting per-image pricing, but set it aside: the increase lands entirely on the people who already paid. A monthly subscriber sees the new rate and decides whether to renew. A lifetime buyer has no lever at all, and the credit price is the one number nobody promised to hold.
I am not a heavy user. But at this trajectory "lifetime" is rather "temporary". And I wasn't really expecting lifetime, but I did expect it to last a few years at least.
Reply from topmediai.com2026-07-27
Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
TopMediai Support Team
Great voice cloning, but the lifetime plan is disappointing
I was interested in buying the lifetime subscription because it advertised support for up to 5 million characters. However, after looking deeper, I found that the included allowance appears to be only 25K credits, with additional credits needing to be purchased separately.
I think the wording around the plan is confusing because it gives the impression that the 5 million characters are included with the lifetime subscription, when that doesn’t seem to be the case. For a content creator who regularly generates AI voices, the additional costs make the plan feel like much less value than expected.
That being said, the voice cloning system itself is very good. The voice quality is impressive, and that is the strongest part of the platform.
Overall, I would rate it 3/5 stars. The technology is great, but the lifetime plan pricing and credit system could be much clearer.
Reply from topmediai.com2026-07-21
Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
TopMediai Support Team
Ruby's customer service was exeptionaly professional, efficient and friendly. My problem was solved almost immediately! Thank you very much! <3
Reply from topmediai.com2026-07-21
Dear Customer,
Thank you very much for your comment.
We are thrilled that you love your experience with us.
We will try our best to offer better products and support to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
Great website for A.I. tools. I had issues with my subscription and Lydia was very quick to respond and resolve my issue.
Reply from topmediai.com2026-07-16
Dear Customer,
Thank you for the feedback.
It is great to hear that you had such a good experience interacting with our product.
We will try our best to offer the best product to our customers.
We are always here to help if you have any issues.
TopMediai Support Team
