topmediai.com

man hin yan中国香港特别行政区 · 写过 1 条评价 · 体验于 2025-12-22 · 发表于 2025-12-22

TopMediai AI 音樂生成器和優質客服

TopMediai AI 音樂生成器 以及客戶服務的 Lydia 都很好 客戶服務能迅速幫忙處理問題

Lucia Cascone意大利 · 写过 2 条评价 · 体验于 2025-12-22 · 发表于 2025-12-22

Excellent customer support, very professional and kind

[TopMediai Voice Cloning] My experience with the product itself did not fully meet my needs, so I am not currently using the service. However, I would really like to highlight the quality of the customer support. Iris was extremely professional, patient, and kind throughout the entire process. She carefully handled my request, provided clear explanations, and arranged a partial refund in a transparent and timely manner. Even when a product does not perfectly fit your use case, having such responsive and respectful customer service makes a significant difference. For this reason, I truly appreciated the support received.

Absolutely love it

Absolutely love it. The support is even better. Hope in case of any query to are connected with May. She is awesome.

Great customer service

Great customer service, particularly from Kathy! Quick response and answered all my questions. The product is very good too! I used the "Singing Photo Maker."

Jan Quilitzsch西班牙 · 写过 1 条评价 · 体验于 2025-12-16 · 发表于 2025-12-18

I asked for support to change our…

I asked for support to change our subscriptions and I received answer within two hours. excellent service and customer support. Joel, you are the best!

Bonnie Below Alcorn美国 · 写过 3 条评价 · 体验于 2025-12-16 · 发表于 2025-12-17

I sent an email requesting to cancel my…

I sent an email requesting to cancel my subscription. I immediately received an automated message that you are not open. I was disappointed until a couple hours later, Iris wrote me a kind and professional message that my sunscription was canceled. I was relieved.

Nadir Badshah沙特阿拉伯 · 写过 1 条评价 · 体验于 2025-12-12 · 发表于 2025-12-12

Dear (Kathy)

Dear (Kathy) thanks for your Support

Lyricist印度 · 写过 1 条评价 · 体验于 2025-12-11 · 发表于 2025-12-11

Lydia

Lydia, thankyou

Олеся Цай乌兹别克斯坦 · 写过 1 条评价 · 体验于 2025-12-10 · 发表于 2025-12-10

Misleading Voice Cleaning Feature in Free Plan

The app promises free voice cleaning, at least for testing, but you can’t actually do anything. When you try to create audio, it only shows paid plans and asks you to buy one. I wanted to make a test audio for sound cleaning, which was supposed to be included in the free plan — but it doesn’t work. I just don’t understand why mislead users — it’s not about the money, I simply don’t want to deal with shady services.

Marija Beržė立陶宛 · 写过 1 条评价 · 体验于 2025-12-09 · 发表于 2025-12-09

Thanks to Joel for quick help ⭐️⭐️⭐️⭐️⭐️

I had a very good interaction with May

I had a very good interaction with May. She was very prompt resolving my issue. Thanks!!!!

Tom Jolly加拿大 · 写过 1 条评价 · 体验于 2025-12-07 · 发表于 2025-12-07

Don’t waste your money… tried multiple…

Don’t waste your money… tried multiple time to create a simple video, consumed the credits and never produced the video… 5 second long video and sat processing for hours each time. Other platforms did the task in under a minute. Buyer beware!

The typical woe of unsubscribing

I was having a difficult time trying to figure out how to unsubscribe to the AI music generator program. It would have helped if I had remembered my password, but I always went through Google; so didn't have to use it. I probably spent a good 45 minutes I finally gave up and sent a message through Contact. Joel was very prompt and helpful in resolving my problem. I am grateful and I wish to thank him.

Zarna Pasad印度 · 写过 1 条评价 · 体验于 2025-11-17 · 发表于 2025-12-03

I Wish I can Give 100 Stars ❤️

100 Stars To This Topmediai.com. It Gaved me Lifelong Lovely Memory in song to remember. Awesome And Perfect Place to create Songs

Lydia is perfect customer manager

Brillant Service

I have been a subscriber to Topmedia for nearly a year now. Without question, it is the best AI platform out there across so many dynamics, and crucially, It has the best customer service to boot. I have had quite a few general, technical and subscription issues, and have had all of these problems resolved by the Topmedia AI customer service team promptly and efficiently, with one agent in particular, a lady called Rebecca really going the extra yards regularly for me.

Misleading subscription & confusing charges

I tried Topmediai briefly and purchased what I believed was a one-week plan (“Topmediai Text to Speech Online – 1-Week Plan Lip Sync Video”). I did not knowingly sign up for an ongoing subscription. The auto-renew language is buried in tiny, low-contrast text at the bottom of a crowded pricing page, while the main headline talks about a 1-week plan. Over time, multiple renewals ran that I didn’t notice right away, in part because the charges showed up on my statement as a different Chinese company name (深圳麦风科技有限公司), not “Topmediai.” I also never received any reminder emails before renewals. As soon as I realized what was happening, I cancelled and contacted support. They refused to refund all of the charges, only offering partial refunds and repeatedly telling me to “contact your payment provider” instead of taking responsibility. I’m sharing this so others know to be extremely careful. Read every line of the fine print and double-check how the merchant name will appear on your statement before you sign up.

GopiManoj Ramachandran印度 · 写过 3 条评价 · 体验于 2025-11-28 · 发表于 2025-11-28

Lovely AI company and prompt customer…

Lovely AI company and prompt customer service also. The music generated is just lovely and I am enjoying every moment of my experience with topmediai.

Excellent product

Excellent product. Great service, courteous and knowledgeable staff, but little slow in responding. Thanks anyways. Loved the app.

Maria Kayler菲律宾 · 写过 1 条评价 · 体验于 2025-11-25 · 发表于 2025-11-25

Lydia from Topmediai was very helpful

Lydia from Topmediai was very helpful. She answered all my questions. Thank you, Lydia for great customer service.