Wholesale Sourcing Customization Bulk Purchasing TVCMALL API New Arrivals Blog & News About Us: Whether you are just starting out or scaling an established business, we are here to drive your growth—because when one business thrives with our help, we all do. So let’s thrive. With over 1,000 reliable suppliers, we offer 1,000,000+ products online, 95% with no MOQ, and 10,000+ new arrivals every week. Our efficient shipment and service provide 3-5 day lead times, personalized recommendations, and dedicated 1-on-1 support, making sourcing faster and wholesale smarter. With 17+ years of expertise, 30+ leading European retail partners, and 10,000,000+ mobile cases sold annually, TVCMALL stands as your trusted and helpful wholesale partner. At TVCMALL, we live for the success of our clients, because our greatest fulfillment comes from boosting your growth—especially for independent online store owners, offline chain retailers, supermarkets, and online platform sellers. As Europe’s No.1 One-Stop Mobile Accessories Wholesaler, we empower growth with scale and service.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices, wide product selection, and exceptionally prompt shipping times to various international locations around the world. Many people note that the items consistently match their online descriptions well, fit properly, and arrive securely packaged in good condition.
Some reviewers were not happy with specific items, mentioning that certain electronics like remote controls or replacement screens did not work properly upon arrival. A few other people also felt that some goods were of poor quality, made of cheap faux leather, or arrived damaged during transit.
Be careful!!!
I do not advise anyone to buy anything in this online store!!! We bought a 4G smart watch in which (as written in the description by the seller) there are many useful functions for the safety of our child. At the beginning, the service center team of this store was very accommodating, and answered all our questions without any problems, until we reported the problem to them. When we inserted a 4G SIM card into the device, the watch does not connect to the Internet, none of the functions on this watch work, except that you can see the time!!! We checked everything, the SIM card works well on another device, but not on this watch! This shop sells defective watches! Immediately after I informed them about the problem, they stopped responding to my messages!!!
TVCMALL 回复2023-08-07
Hi Taras,
Thank you for sharing your feedback with us. We apologize for the inconvenience you have experienced with your 4G smartwatch.
Sorry for the delay in our response is due to the weekend break.
Nevertheless, we assure you that we take your concerns seriously and are committed to resolving the issue promptly.
We have told your sales manager and she will assist you in resolving this matter.
Best Regards,
Melody
the product is great and so is the price, the delivery update is however a little bit disappointing. Faster and more prompt updates would make the transaction perfect.
TVCMALL 回复2023-07-21
Hi Yawder,
Thank you for your review! We're thrilled to hear that you find our product and pricing great. Your satisfaction is our priority.
We apologize for any disappointment caused by the delivery updates. Your feedback is valuable to us, and we'll work on improving our communication to make your future transactions even more seamless.
Should you need any assistance, feel free to reach out. We appreciate your business and look forward to serving you again.
Best Regards,
Melody
Ordered replacement glass for camera under backcover did not include a thin gasket, which is mounted on original parts. This gasket should provide an extra sealing between the 3 cameras of Galaxy S10+.
TVCMALL 回复2023-07-14
Hi Erich.
Thank you for your feedback regarding the replacement glass for the camera under the back cover. We appreciate your input.
Please note that the product description states that the package mentions what's in the package. We apologize if this was not clear to you during the purchasing process.
If you have any further questions or concerns, please feel free to contact us.
Best Regards,
Melody
Hi Ustabas,
Thank you for bringing this matter to our attention. We have thoroughly investigated your order and would like to provide you with an update.
Upon review, we found that your order was scheduled to be shipped yesterday evening. However, we encountered a requirement from the Turkish customs authorities, stating that we must provide accurate and valid identification information.
To ensure smooth and timely delivery, we kindly request that you promptly check your email. Your sales manager has contacted you regarding this matter. They will provide further instructions on how to proceed and assist you in providing the necessary identification information.
Thank you for your cooperation and understanding. Please do not hesitate to contact us with any further questions or concerns. We appreciate your patience and look forward to fulfilling your order.
Best regards,
Melody
And i thought the over tax was bad. (customer service .. ghosted? I guess?)
The tax issue isn't the main problem any longer. After a few days the screen already has sections with different brightness just from finger pressure, the assembly itself is about two to three millimeter thicker then the original screen so it sticks out of the phone, doesn't really fit the original dimensions so light shines out at the side and the size makes it a pain to properly seal it with liquid sealant like it should be. To make it worse the layers over the front camera are absurdly milky for some reason making it all but unusable. Apparently the S grade stood for shoddy and thisdefinitely does not feel like OEM quality at all.
Edit : TVC did make it right afterall i got a refund though due to nobody telling me per email and the company listing in paypal being "colpoint technology limited" it wasn't visible that it is TVC on mobile because the paypal app makes the company logos so vanishingly small i didn't even see it till i looked for it specifically.
Communication was very bumpy at times but i ironically count that as a huge plus. Because the only way people can talk past each other like this if there's actually people on the other side struggling to wrap their head around the issue and what i write. Rather then cookie cutter answers most outsourced support department use. Thus i expect their performance to rise over time. And hopefully they don't get tricked with shoddy displays again. That was a bad experience for all involved.
TVCMALL 回复2023-06-05
Hi Berrie,
Thanks for sharing your experience and providing us with valuable feedback. We are glad that we are finally on the same page.
Your feedback motivates us to strive for better performance and avoid any similar issues in the future.
Thank you for your patience and we value your business and hope to serve you better in the future.
Have a good day!
Melody
Everything is very good
But one problem you didn’t pay the Duty fee for product and don’t tell the customer
Its not good
TVCMALL 回复2023-05-26
Hi Junaid,
Thank you for sharing your feedback with us. We appreciate your positive comments about your overall experience with TVCMALL. However, we apologize for any inconvenience caused by the issue you mentioned regarding the duty fee.
Thank you for bringing this matter to our attention, as it helps us improve our services. If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to assist you and address any concerns you may have.
Best regards,
Melody
Placed my order expecting 3 days for handling, plus 10-15 days for shipping. Order was placed and "processing" remained on my account for several days when the money had been deducted from my checking account immediately. I contacted my "sales manager" via email only to find out one single item was on back order, and would I like to wait until it arrived at facility in 3 days, or delete the item and ship tomorrow without it. I promptly responded- delete the item and continue to ship. Nothing...... Wait wait wait.... Nothing. Contacted again via email... NO response. Attempted contact again..... NO response. All the while checking my order status every day. Now it has been WELL over the expected delivery time and my item has just arrived at the partner carrier in Illinois, United States but MY customer has since left for another service provider and I am out of the money for this repair. Why did I have to research into the problem, why wasn't I notified when the order was placed that items were t available??? Pathetic communication even when I initiated contact. Wait time is expected but give me a break!!! Sometimes, time really is money and I'm very disappointed 😔 I will no longer recommend TVCmall for any of my products or service requirements.
TVCMALL 回复2023-05-18
Hi Brobston,
We sincerely apologize for the frustrating experience you encountered with your order. We understand your disappointment with the handling and shipping delays, as well as the lack of communication from our end. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
We have taken note of your concerns and have escalated the matter to your sales manager. She will be contacting you shortly to discuss the situation and find a suitable resolution. Your satisfaction is our priority, and we are committed to addressing your concerns and making things right.
We understand the importance of timely communication and accurate order updates. We apologize for any confusion or inconvenience caused by the back-ordered item and the lack of prompt response to your emails. We will investigate this matter further to ensure it doesn't happen again in the future.
Once again, we apologize for falling short of your expectations, and we appreciate your feedback. We hope to have the opportunity to regain your trust and serve you better in the future.
Best regards,
Melody
good store, but you do not shipping battery items to my country. but other seller from China are shipping it. 4 stars from 5
TVCMALL 回复2023-05-16
Hi Renat,
Thank you for taking the time to leave a review of your recent shopping experience with us. We're pleased to hear that you had a positive experience overall and appreciate the 4-star rating.
We understand your frustration regarding our policy on shipping battery items to your country. As a responsible seller, we adhere to strict shipping regulations and restrictions that vary by country and product. We apologize for any inconvenience this may have caused you.
However, we want to assure you that we offer a wide range of other quality products that we can ship to your country. Our team is constantly expanding our inventory to offer the latest and greatest products to our customers worldwide.
We appreciate your feedback and will use it to continue improving our service. Thank you again for choosing TVCMALL as your shopping destination. We hope to have the opportunity to serve you again in the future.
Best regards,
Melody
The consignment arrived on time.
The quality looks good.
The support was great.
TVCMALL 回复2023-05-16
Hi Mostafa，
Thanks for the positive review! We love hearing from our customers – especially when our product quality and services are able to make a positive difference to them.
At TVCMALL, we strive to provide a seamless shopping experience, from timely deliveries to ensuring the highest quality products. We also take great pride in our dedicated support team, who are always ready to assist our valued customers like yourself.
Your feedback motivates us to continually improve and enhance our services. If there is anything else we can do to further exceed your expectations, please do not hesitate to reach out to us.
Thank you for choosing TVC Mall as your trusted supplier, and we look forward to serving you again soon!、
Have a good day!
Melody
Is this even a real company? I was sceptical but thought I'd give them a try even though they didn't reply to a question I messaged them before I even made an order. Big mistake! I ordered something with them and waited weeks and no order arrived, and I received no up date about the order. I sent them more emails than I can even remember and didn't get a single reply. So I logged onto their website to check if there was an update there and it said the order had been cancelled. No email sent to me saying this, and no refund. Now I'm going to have to chase up paypal to get a refund, which I'll hopefully get. Feel slightly stupid as gave it a chance despite my better judgement. I feel like all the good reviews on here for them must be fake
TVCMALL 回复2023-02-17
Hey Bo Do,
Thanks for taking the time to write a review, I am sorry we let you down.
Yes, we are a real company, with more than 14 years of experience in the industry.
At TVCMALL, we value every customer and aim to thrive with every customer and partner.
Would you mind following up with me at [email protected] to let me know what name your account is under? And I'll see to it that you get what you need this time.
All the Best,
Sophie
COMPANY IS A TOTAL SCAM. NONE OF THEIR CONTRACT CHANNELS ARE VALID. NEVER RECEIVED MY ORDER BUT OF COURSE THEY TOOK MY MONEY,
TVCMALL 回复2023-01-30
Hi TRASH,
Thanks for taking the time to write a review. I'm so sorry about the unsatisfied services.
The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind following up with me at [email protected] to let me know your order?
Again, we're sorry we dropped the ball this time, but we hope you'll consider giving us another chance. Feel free to reach out to me and I'll see to it that you get what you need this time.
All the Best,
Melody
I ordered an item on 2nd February 2022 which appears to be in stock; the website claims it will be shipped in 1-3 days. It's now 25th February and the item has still not been shipped. I tried querying the delay a couple of days ago - via their recommended channel, a 24/7 live chat - and I'm yet to hear anything back.
TVCMALL 回复2022-11-14
Hi James,
Thanks for taking the time to write a review. I'm so sorry about the delayed shipping and reply.
In the future, I'll make sure that your voice can be heard promptly. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Would you mind reaching out to me personally at [email protected] I'll see to it that you get what you need this time?
All the Best,
Sophie
[email protected]
Items promised within 3-5 days, two weeks later, when I am no longer in the same continent I struggle getting responses from customer service. Had to pay someone to go get the items and will need to pay again to ship internationally because they didn't live up to their promise
TVCMALL 回复2022-11-14
Hi Meir,
I appreciate your honest feedback here, and I'm sorry we let you down.
I want you to know that I reached out to your account manager, Coco, to get a little more insight into what happened here. We could have done better, and I'm sorry that we didn't live up to our promise.
We'll be doing to try to make this right for you. You can reach out to me, [email protected], for any questions that you have.
Thanks again for your feedback – I'm looking forward to the chance to make this right.
Best,
Sophie
Quick service with a high quality product, although the shipping costs were quite high.
TVCMALL 回复2022-11-15
Hi Matthew,
Thanks for your review. We value your feedback and are thrilled you're enjoying our quick service with a high quality product!
I appreciate your comments on the shipping costs, we're always improving on that, so I'll pass this off to the team to factor into future updates and enhancements.
Best,
Sophie
The package came a couple of days late (straight out of China!) but the product looks great, customer service was very helpful in trying to track down my order.
TVCMALL 回复2022-11-15
Hey Rose,
Thanks for the positive review! We love hearing from our customers – especially when our service is able to make a positive difference to them.
I know our sales team put a lot of work into all great services, so I'll be sure to pass your kind words off to them.
Thanks again, and we hope to hear from you again soon!
Sophie
Fast delivery and good communication. The colour of the phone case was a bit off from the picture advertised.
TVCMALL 回复2022-11-15
Hi E. Julienne,
Thanks for your review. We value your feedback and are thrilled you're enjoying the fast delivery and good communication!
I appreciate your comments on the color difference. We're always improving on that, so I'll pass this off to the team to factor into future updates and enhancements.
Best,
Sophie
I paid for a car radio full payment, then after two weeks you decided not to send my package without any reason you please 🥺🥺🥺🥺🥺
Am disappointed 😞😞😞 with you guys
TVCMALL 回复2022-11-15
Hello Charles,
Thanks for letting us know about your experience with the transaction with us. It sounds like we dropped the ball on the delivery. I'm really sorry about that.
Would you mind reaching out to me personally at [email protected] to tell me more details, I'll see to it that you get what you need this time.
Thanks again for your feedback – I'm looking forward to the chance to make this right.
Best,
Sophie
Impressed by considerate e mails and ongoing delivery information. Delivery within a reasonable timescale and packaging done well. Quality of good varied some items badly described.
TVCMALL 回复2022-11-16
Hi J Hay,
Thanks for writing to let us know your thoughts about our delivery and products.
It looks like we fell short on the quality of good – and that's not okay. I want you to know that I've spoken to our product team about this, and we're going to soucing more qualified partners to make sure this isn't an issue moving forward.
Also, I'm really glad to hear that you liked our considerate emails and ongoing delivery information. That means a lot to us.
Thanks again for sharing your thoughts, and if you have any more comments, feel free to start a conversation with me at [email protected].
Best,
Sophie
Item purchased was a replacement tablet screen, which was broken in transit (understandable}. Trying to contact the seller for a new one has taken weeks, and is still not progressing.
TVCMALL 回复2022-11-15
Hello Scott,
First off, thanks for sharing your feedback. I'm really sorry that the delivery didn't meet your expectations. Clearly, we fell short, and I apologize.
In the future, I'll make sure that our team to work on a faster delivery. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.
Again, we're sorry we dropped the ball this time, but we hope you'll consider giving us another chance. Feel free to reach out to me at [email protected] and I'll see to it that you get what you need this time.
Have a great day,
Sophie
I like their products, TVC-Mall has a broad choice of mobile accessories which are both of high quality and inexpensive.
For my latest shipment I had to wait more than four weeks to get it shipped (after it shipment it arrived two days later).
That is unacceptable! (I had better experiences with TVC-Mall before, though.)
TVCMALL 回复2022-11-14
Hi John,
Thanks for letting us know about your experience with our products and shipment. It sounds like we dropped the ball on your latest shipment. I'm really sorry about that.
I've passed your review on to your sales manager Ivy to make sure this is addressed.
Should you have any more comments, I'd appreciate the opportunity to hear them out and work with you to find the best solution here. My name is Sophie, and you can reach out to me any time at [email protected]. I look forward to talking with you!
All the Best,
Sophie
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