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The Wellness Compnay

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关于 The Wellness Compnay

数据更新
网站
twc.health
分类
食品、饮料和烟草
所在地
美国
状态
待认证
近 12 个月
101 条评价
差评回复率
93%(13/14 条)
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The Wellness Compnay靠谱吗?

The Wellness Compnay(twc.health)在 OK.one 的综合评分为 4.4 分(满分 5 分),基于本站收录的 101 条用户评价,属于食品、饮料和烟草分类,口碑良好。85% 的评价为 4 星及以上,13% 为 1 星;商家回复了 93% 的差评。数据最后更新于 2026-08-11。

用户怎么说

订阅了低剂量……

订阅了低剂量纳曲酮,本应每 30 天交付一次。无法按时完成任务,这是一个问题,尤其是当您应该增加剂量时。我已经两周没有拿到处方了,订单仍未完成。取消订阅并试图退款,但被告知已经去药房,无法退款。所以现在它陷入了困境,我损失了 100 多美元,当它最终到来时,当它应该是一种持续的长期药物时,服用它有什么意义。

The Wellness Compnay 回复2026-07-21

We’re sorry to hear about your experience and understand your concerns regarding the delay in receiving your prescription, especially when consistency and timing are important for your treatment plan. We appreciate you taking the time to share your feedback and allowing us the opportunity to address your concerns. We understand how important it is for customers to receive their medications as expected, and we apologize for the inconvenience caused by the delay in fulfillment. Once an order has been submitted to the pharmacy for processing, it may limit our ability to make changes or issue a refund, but we recognize how impactful these situations can be. We appreciate your feedback regarding the fulfillment timeline and communication, and we are continuously working with our teams to improve the overall customer experience. Thank you for bringing this matter to our attention. Best Regards, TWC Team

立即解决了我的账单问题

当我作为包月会员决定成为年会员时,计费方面出现了一些混乱,但客户服务团队立即解决了问题,在对话结束之前退还了错误的费用。谢谢TWC!

The Wellness Compnay 回复2026-07-22

Thank you for sharing your experience with us. We’re glad to hear that our customer service team was able to quickly address the billing confusion and resolve the issue during your interaction. We understand that membership changes can sometimes require clarification, and we appreciate your patience while our team worked to ensure everything was handled properly. Providing prompt and helpful support is something we strive for with every customer. Thank you for choosing The Wellness Company and for your continued support. Best Regards, TWC Team

信心很重要

我对这家公司提供的产品充满信心。 他们非常专业,他们的产品也很有效。 我计划搜索并替换我使用的其他公司的一些其他产品,这些产品总是准时到达,而且他们的服务也很出色。

The Wellness Compnay 回复2026-07-22

Thank you for sharing your wonderful feedback and for your trust in The Wellness Company. We’re grateful to hear that you feel confident in our products and have had such a positive experience with our service. We’re glad that our products, timely deliveries, and customer support have met your expectations. Your continued support and willingness to make The Wellness Company part of your wellness routine means a great deal to us. Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to support you. Best Regards, TWC Team

我需要调整我的频率......

我需要调整我的订阅产品的频率,电话中的健康人员非常有礼貌且高效地解决了我的请求。 向健康公司致敬

The Wellness Compnay 回复2026-07-22

Thank you for sharing your positive experience with us. We’re glad to hear that our team member was able to assist you with adjusting your subscription frequency and make the process smooth and convenient. Providing polite, efficient, and helpful support is something we strive for with every customer interaction. We truly appreciate your kind words and recognition of our team. Thank you for choosing The Wellness Company and for your continued support. Best Regards, TWC Team

订购紧急健康包...

从网站订购紧急健康包非常简单。我回答了几个问题并毫无问题地下了订单。我收到了交货日期,包裹已按时发货。邮件快递员出错,将包裹退回给公司。值得庆幸的是,客户支持部门的吉娜非常乐于助人,发现了问题,包裹正在返回给我的路上。

The Wellness Compnay 回复2026-07-22

Thank you for sharing your experience and for choosing The Wellness Company. We’re glad to hear that the ordering process was straightforward and that your package was shipped as expected. We’re sorry to hear about the delivery issue caused by the courier, but we’re pleased that Gina was able to assist, identify the issue, and help get your package back on its way to you. We appreciate your patience and kind words about our team. Providing helpful and responsive support is something we strive for with every customer interaction. Thank you again for your trust and support of The Wellness Company. Best Regards, TWC Team

非常满意的客户!

客户很棒。由于我的健康问卷有问题,订购时遇到了一些问题。然而,在通过电子邮件询问我的问题后,我收到了解决我的问题的回复,并且我能够完成它。 我按照承诺收到了我的工具包,幸运的是,一个家庭需要 Z-pak,我们就有了一个。我们住在一个偏远的山区小镇,没有药房,所以手头有这个工具包让我们松了一口气。至于那些说你必须充当自己的医生来管理 RX 的人,也许如果你不了解哪种药物治疗哪种病症并且无法遵循简单的说明,那么你可能应该坚持使用“盒子里的医生”或远程医生选项。

The Wellness Compnay 回复2026-07-22

Thank you for sharing your experience and for being a valued customer of The Wellness Company. We’re glad to hear that our team was able to assist you with the health questionnaire and help you complete the process successfully. We’re also happy to know that your kit arrived as expected and provided peace of mind when you needed it most, especially while traveling in a remote area. Being prepared can make a meaningful difference, and we appreciate you sharing how the kit supported your family. Thank you for your trust and for taking the time to share your feedback. We’re grateful to be part of your preparedness plans and appreciate your support of The Wellness Company. Best Regards, TWC Team

我使用并重视多种 TWC 产品

我使用并重视多种 TWC 产品,并对结果感到满意。希望获得一些费用优惠或处方会员折扣。 营销电子邮件虽然数量众多,但内容丰富,是新产品的良好来源,因此我们将不胜感激为如此多的电子邮件提供解决方案。也许更少重复。 客户服务非常好。

The Wellness Compnay 回复2026-07-22

Thank you for sharing your feedback and for being a valued customer of The Wellness Company. We’re glad to hear that you’ve had positive experiences with our products and that our customer service team has been able to support you. We appreciate your suggestions regarding pricing, member discounts, and email communications. Your feedback is important to us, and we’re always looking for ways to improve our offerings and provide a better experience for our customers. Thank you again for your continued support and for taking the time to share your thoughts with us. Best Regards, TWC Team

售后大力支持

他们的支持团队快速而准确地回应了我的请求。我喜欢他们的产品以及他们为传达您的订单而付出的努力。我唯一的建议是将您的营销信息限制为电子邮件而不是文本。

The Wellness Compnay 回复2026-07-22

Thank you for sharing your feedback and for your kind words about our products and support team. We’re glad to hear that our team was able to respond quickly and accurately to your request. We appreciate your feedback regarding our communication preferences. We understand that customers may have different preferences when it comes to receiving updates and marketing messages, and we’ll share your suggestion with our team as we continue improving the customer experience. Thank you for your continued support and for being a valued customer of The Wellness Company. Best Regards, TWC Team

健康套件是个好主意

健康套件是个好主意,买任何东西都可以放在你的药柜里。 当您旅行时,您的包里会备有可能救灾的药物,以备万一出现所列病症时使用。 您还可以获得简短的指南和如何服用的说明。 旅行时不再需要花半天或更长时间接受紧急护理。 我是一名医生,不需要他们的工具箱就可以获得药物,但便利和指导是值得花的钱的。 至少在旅行前 6-8 周订购。 感谢德鲁博士和其他人承担起建立这个的责任。

The Wellness Compnay 回复2026-07-22

Thank you for sharing your thoughtful feedback and for choosing The Wellness Company. We’re grateful to hear that our Wellness Kit provides you with added convenience and confidence, especially when preparing for travel. We appreciate your recognition of the value of having essential resources and guidance readily available when away from home. Your feedback highlights the importance of preparation, and we’re glad that our kit and included information have been helpful for you. Thank you for your trust and for taking the time to share your experience. We truly appreciate your support of The Wellness Company. Best Regards, TWC Team

成功解决

我已经成为客户好几年了,并且对我的购买感到满意。我一个多月前购买了产品,但由于尚未收到而联系了我。我的电子邮件很快得到了回复,我对解决方案感到满意——我期待收到我的物品。

The Wellness Compnay 回复2026-07-22

Thank you for sharing your feedback and for being a loyal customer of The Wellness Company for several years. We truly appreciate your continued trust and support. We’re glad to hear that our team was able to respond quickly to your inquiry and provide a resolution regarding your order. We understand the importance of receiving your products in a timely manner and appreciate your patience while we worked to address your concern. Thank you again for your understanding and for choosing The Wellness Company. We look forward to continuing to support you. Best Regards, TWC Team

我一直在使用健康公司......

我使用 Wellness Company 已有几年了。最近我在订单上遇到了问题,客户服务非常好!他们反应迅速,富有同理心,并于当天纠正了问题。这就是它应该如何工作!我将继续使用它们并推荐给我认识的所有人!

The Wellness Compnay 回复2026-07-22

Thank you for sharing your wonderful feedback and for being a loyal customer of The Wellness Company for the past few years. We truly appreciate your continued trust and support. We’re glad to hear that our customer service team was able to respond quickly, understand your concerns, and resolve your order issue promptly. Providing compassionate and effective support is something we strive for with every customer interaction. Your kind words and recommendations mean a great deal to us. Thank you for choosing The Wellness Company, and we look forward to continuing to support you. Best Regards, TWC Team

客户服务

出现问题时的快速响应以及他们帮助我解决问题的速度令人惊叹。很高兴有一家公司能够立即处理他们的业务。客户服务是一流的。

The Wellness Compnay 回复2026-07-22

Thank you for sharing your wonderful feedback. We’re glad to hear that our team was able to respond quickly and help resolve your concern. Providing prompt, caring, and effective support is something we strive for with every customer interaction. We truly appreciate your recognition of our customer service team and are grateful for your trust in The Wellness Company. Thank you for taking the time to share your experience and for allowing us the opportunity to assist you. Best Regards, TWC Team

我 3 月份的 CA 27.29 实验室结果是……

我三月份的 CA 27.29 实验室结果是 43 H. 我从三月到六月开始使用伊维菌素甲苯达唑化合物。 我 6 月份的实验室结果显示我的 CA 27.29 水平 >9.0 u/ml。 这东西太棒了!

The Wellness Compnay 回复2026-07-22

Thank you for sharing your experience with us. We appreciate you taking the time to provide your feedback and share your personal journey. We’re glad to hear that you’ve had a positive experience with our products. We understand how meaningful health progress can be, and we appreciate you trusting The Wellness Company as part of your wellness routine. We encourage all customers to continue working with their healthcare providers to monitor their individual health needs and results. Your feedback is valuable to us, and we’re grateful for your support. Best Regards, TWC Team

我在电视上看到他们的急救医疗箱广告

我在电视上看到他们的医疗急救箱广告并很感兴趣。下次广告出现时,我决定购买它。我没有意识到第二个广告不是针对医疗急救包的;而是针对医疗急救箱的。这是急救箱。我以为这和我以前看过的广告是一样的;我不知道他们在两个不同的广告上宣传两种不同的产品。当我收到电子邮件告诉我他们已经收到我的请求时,我立即打电话说我不需要急救箱;我想要医疗急救箱。我被告知我的订单尚未完成,她认为订单可以更改,并且她会在第二天给我打电话。那是 5 月 7 日。我没有接到任何电话,第二天也没有,以后也没有。我以为他们要么把我的订单改成了我想要的,要么就完全忘记了订单。我再也没有听到任何消息……直到 7 月 6 日我收到一封电子邮件,说我的订单已完成并正在运送途中。他们已经在 5 月 7 日从我的信用卡中扣款了。不幸的是,他们寄来了急救箱。我打电话说他们寄错了工具包,并被告知五月份我要求获得医疗紧急情况。基特被拒绝了。我说我很难相信我被忽视了两个月,从来没有被告知我的请求被拒绝,他们故意给我发了我不想要的东西,完全无视我们两个月前的沟通!有人告诉我今天会有人给我回电话。同一位女士今天打电话来,说正在运送错误的套件,而这就是我所能得到的。我什至无法想象一家公司会对客户有这样的态度。他们很清楚我不想要他们寄来的东西,但无论如何他们还是在两个月后寄了过来。我今天拒绝了;他们会拿回来的,而且他们仍然有我的 299.00 美元。我很难相信任何一家尊重客户的公司会对我们如此傲慢和漠不关心。在他们无视我的请求两个月后,他们决定实际上说:“管她的。”我们已经拿到了她的钱,无论她想要与否,她都会得到它。

The Wellness Compnay 回复2026-07-21

We’re sorry to hear about your experience and understand your concerns regarding receiving a kit that was not the product you intended to purchase. We appreciate you taking the time to share your feedback and allowing us the opportunity to review your concerns. After reviewing your account, we have processed a refund for the unwanted Emergency Kit. We hope this helps resolve the matter and addresses your concerns. We apologize for any confusion and inconvenience caused throughout this process. We value your feedback and are continuously working to improve our communication and customer experience. If you feel that your concern has been resolved, we would greatly appreciate it if you would consider updating your review to reflect the resolution. Thank you for allowing us the opportunity to make this right. Best Regards, TWC Team

90 天免疫选项……

免疫防御产品的 90 天选项非常适合我减少手头的库存。感谢您就我的产品订阅与我合作!我很欣赏出色的客户服务。感谢您及时与我联系。我喜欢我目前使用的产品。再次感谢您的及时回复

The Wellness Compnay 回复2026-07-22

Thank you for sharing your wonderful feedback. We’re glad to hear that our team was able to assist you with your product subscriptions and find an option that works best for your needs. We appreciate your kind words about our customer service and are happy that our prompt response helped make your experience a positive one. It’s great to know that you’re enjoying the products you’re currently using. Thank you for your continued trust and support of The Wellness Company. We truly appreciate having you as part of our community. Best Regards, TWC Team

他们非常值得信赖

他们非常值得信赖,他们的客户服务非常棒。我会把它们推荐给我的家人和朋友

The Wellness Compnay 回复2026-07-22

Thank you for your kind words and for sharing your positive experience with us. We’re delighted to hear that you find The Wellness Company trustworthy and that our customer service team has provided you with amazing support. Your recommendation means a great deal to us, and we truly appreciate your trust and confidence in our team. We’re grateful to have you as part of our community and look forward to continuing to support you. Best Regards, TWC Team

不要从这家公司订购!

不要从这家公司订购! TWC 正在电视上播放一则广告。他们宣传一种医疗包,其中包含最常用的药物,人们通常需要坐在急诊室或紧急护理办公室才能获得药物。如果我的家人手头上已经有这些药物,就可以省去辛苦的候诊室,这对我的家人来说是有好处的。我和丈夫于 2026 年 4 月购买了该套件。这笔钱立即从我的帐户中扣除,很快我收到了一份额外的表格,其中提供了过敏和其他所需信息,以便药房填写我的订单。快进一个月:我们还没有收到订单,我被告知该公司订单过多,需要开设更多药房以满足需求。快进 2 个月:我打电话要求更新。仍在等待中。这个客户服务部门太糟糕了。当您致电时,您不会立即得到答复。他们所做的就是做笔记并转发给另一个部门并等待回复。我和我丈夫立即意识到我们从这家公司订购犯了一个巨大的错误。多次致电后,同一个代理人仍然告诉我,我不被允许与她的主管或负责人交谈,因为他们所能做的就是记笔记,然后将其带到所需的部门。请注意,2 个月前,这 299 美元已经从我们的账户中扣除。我有详细的电子邮件记录了这种严重缺乏后续行动的情况。即使在要求退款时(因为很明显我永远不会收到我的订单),我也会得到以下答复: TWC 的支持 2026 年 6 月 18 日 下午 2:45 “感谢您的回复,对于这次经历给您带来的沮丧和失望,我深表歉意。 我完全理解您的担忧,特别是考虑到您已经等待了两个多月而没有收到订单。我认识到已经支付产品费用却仍在等待解决方案是多么令人沮丧。 请注意,我已将您的取消和退款请求提交给我们的专业团队进行审核。目前,我们仍在等待他们对该请求的决定。虽然我知道这不是您所希望的立即解决方案,但我想向您保证,您的案件仍在积极审查中。 我已记录您对延迟时间的担忧以及您要求立即解决的请求。我将继续密切关注您的案件,并将代表您与团队跟进。 一旦收到有关您取消和退款请求的决定,我将立即与您联系并告知最新情况。我真诚地感谢您在审核过程中的耐心等待,并对这种情况造成的不便再次表示歉意。” 祝你一切顺利, 贾尼娜 |健康公司 尽管这位代理人和另外两名代理人很友善,但每次我伸出援手时都给了我同样的答复,在如何解决问题上进展为零。太糟糕了,我丈夫确信这家公司不是他们所说的那样,并取消了我们的信用卡。两个月后,这家公司确实退还了钱,这让我感到惊讶。该公司在改善客户服务和处理方面还有很多工作要做。两个月了,仍然没有产品是超级糟糕的生意。我建议任何考虑购买此套件的人都意识到:1) 您的付款将立即收到,但您可能需要几个月才能收到订单(如果有的话)。 2) 如果您要求退款和/或与主管交谈,您将不被允许,并且您将被告知他们无法允许这样做。 **编辑/更新 TWC 公司回复如下:如果您费心阅读完整评论,则评论已更新,以反映最后一段中的退款。

The Wellness Compnay 回复2026-07-21

We’re sorry to hear about your experience and understand your concerns regarding the delay in receiving your order and the challenges you encountered while seeking a resolution. We appreciate you taking the time to share your detailed feedback, as it helps us identify areas where we can continue improving our customer experience. After reviewing your account, we can confirm that a refund for your product has been processed. We hope this helps resolve your concern and provides some closure regarding your order. We sincerely apologize for the inconvenience and disappointment caused by the delay and appreciate your patience throughout the process. Your feedback regarding communication and support interactions has been shared with our team as we continue working to improve our processes. If you feel that your concern has been resolved, we would greatly appreciate it if you would consider updating your review to reflect the resolution. Thank you for allowing us the opportunity to address your concerns. Best Regards, TWC Team

我的经历很棒

我的经历很棒。我以前买过这家公司的几种产品。个性化服务和对客户的关怀。我信任麦卡洛博士并赞扬他寻找答案的立场 关于健康相关问题,无论是疫苗损伤还是一般自身免疫问题。令人印象深刻的工作人员和称职的医生,谢谢

The Wellness Compnay 回复2026-07-22

Thank you for sharing your wonderful feedback and for your continued support of The Wellness Company. We’re grateful to hear that you’ve had a positive experience with our products, team, and personalized service. Providing caring and attentive support to our customers is something we truly value, and we’re glad to know that our team has made a positive impression. We appreciate your trust and kind words regarding our commitment to supporting informed health decisions and access to wellness resources. Thank you again for being a valued customer and for taking the time to share your experience. Best Regards, TWC Team

及时响应(4小时)。

The Wellness Compnay 回复2026-07-22

Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with our team and that your concern was addressed promptly. Providing timely and helpful support is important to us, and we appreciate you recognizing our efforts. Thank you for choosing The Wellness Company and for taking the time to share your experience. Best Regards, TWC Team

对产品和客户服务非常满意!

到目前为止我已经下了两个订单。 我在处理这两个订单时都需要 TWC 客户服务的帮助,他们迅速、专业并满足了我的需求。我会毫不犹豫地再次向他们订购。

The Wellness Compnay 回复2026-07-22

Thank you for sharing your wonderful feedback. We’re delighted to hear that you’ve had a positive experience with both our products and customer service team. We’re glad our team was able to assist you promptly and professionally with your orders. Providing reliable support and ensuring our customers feel taken care of is something we truly value. We appreciate your trust and continued support, and we look forward to serving you again in the future. Best Regards, TWC Team

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