The Wellness Compnay (twc.health) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-11.
I would like to express how thorough the customer service I received was. I had a product that really didn’t work for me … Kristoffer the representative that helped me not only text me not only texted me but also sent me multiple emails to make sure that I was satisfied
I received a coupon that did not work, but Joann was very helpful and kind. She gave exemplary customer service! I love TWC products because of the doctors who develop them. There are some issues with ordering on occasion, but customer service reps like Joann usually take the time to fix the issue. I will continue ordering from TWC. I also love their contagion kit and will be reordering one soon.
I had a very good experience with TWC. Had an issue with a package that was damaged during delivery and the communication and exchange process was easy, straightforward and fast. First subscription with them and overall happy with the choice to work with their company
Very helpful and got messages very quickly. Grateful to have my kit! It’s saved me lots of money and time
Thank you for sharing your wonderful feedback. We’re glad to hear that our team was able to provide helpful and timely support and that you’re happy to have your kit. We appreciate knowing that the kit has provided you with convenience and peace of mind while helping save you valuable time and money. Thank you for your trust and for choosing The Wellness Company. We’re grateful to have you as part of our community and appreciate your continued support. Best Regards, TWC Team
My order was delayed due to damage in transit. The CSR Noreen was very helpful and made sure a replacement was expedited. Service when things go wrong is so important and Noreen did an excellent job - thank you
Thank you for sharing your experience and for recognizing Noreen’s efforts. We’re sorry to hear that your order was delayed due to damage in transit, but we’re glad she was able to assist you and ensure a replacement was expedited. We truly appreciate your kind words about our customer service. Providing prompt and caring support when unexpected issues arise is something we strive for, and we’re happy to know Noreen made a positive difference in your experience. Thank you for choosing The Wellness Company and for taking the time to share your feedback. Best Regards, TWC Team
Most helpful people I have encountered and are very professional and made sure my requests were met with. Explained what I need to do with clear instructions. So glad I found them.
On 2 occasions I almost choked to death from taking Recharge. The tablets are rough and get stuck in the throat. I contacted TWC to tell them of my experience and suggested they "rethink" the way the pill is mfg. to save from severe headaches for TWC in the future. This pill is very easy to get choked on since it is rough and has a tendency to "stick" in the throat rather than pass on down. Drink water BEFORE taking or take with apple sauce or something wet and soft to get it to slide on down. Take 1 at a time! The pill has positive results but taking it is another question! What good is it going to do your body if you end up dead!?!
We’re very sorry to hear about your experience and understand how frightening and concerning this must have been. We appreciate you taking the time to report this and share your feedback regarding the tablet’s texture and swallowing experience. We take reports involving product safety very seriously. We would like to investigate this matter further and have requested your information so our team can review your case and escalate it to the appropriate production and quality teams. We appreciate the opportunity to address your concerns and work toward a resolution. If we’re able to resolve the matter to your satisfaction, we would be grateful if you would consider updating your 3-star rating to reflect your resolved experience. Thank you for bringing this matter to our attention. Best Regards, TWC Team
Today I was advised that I am allergic to all dairy, chocolate and grape seed oil. My Dr. looked at my Wellness supplement I was taking and told me to stop taking it immediately. I was very disappointed as love The Wellness Company and had subscribed for the supplement. I wrote to them and immediately received a response. They offered to refund me and to cancel my subscription! How refreshing to receive an immediate and understanding response. I am a customer & huge fan of The Wellness Company as they continue to help us be healthy.
Thank you for sharing your experience and for your kind words about The Wellness Company. We’re sorry to hear about the change in your dietary needs, but we’re glad our team was able to respond promptly, cancel your subscription, and assist with your refund. We understand how important it is to have support when circumstances change, and we’re grateful for your trust and continued confidence in our team. Your health and well-being are important to us, and we appreciate your understanding. Thank you for being a valued customer and for your continued support of The Wellness Company. Best Regards, TWC Team
I have used the Immune Defense Nasal and Throat Sprays. I have found them to be effective in preventing and relieving cold symptoms. I like to take them with me when traveling. I trust The Wellness Company.
Thank you for sharing your experience and for your trust in The Wellness Company. We’re glad to hear that you’ve had a positive experience with our Immune Defense Nasal and Throat Sprays and find them convenient to take with you while traveling. We truly appreciate your continued support and are grateful that The Wellness Company has become a trusted part of your wellness routine. Thank you for choosing us and for taking the time to share your feedback. Best Regards, TWC Team
I spoke to Yam to replenish my urgent care kit because I received an error when placing the order online. Yam was very helpful and patient. She walked me through the process, step by step. We still incurred an error, so with my consent, she placed the order for me. It was a very satisfying experience. If only all customer service calls were that effective and efficient. Thank you Yam.
Thank you for sharing your wonderful feedback. We’re delighted to hear about your positive experience with Yam and appreciate you recognizing her efforts in assisting you with your order. We’re glad that Yam was able to patiently guide you through the process, help troubleshoot the issue, and ensure your order was successfully placed. Providing attentive, efficient, and personalized support is something we strive for with every customer interaction. We’ll be sure to share your kind words with Yam. Thank you for choosing The Wellness Company and for taking the time to share your experience. Best Regards, TWC Team
Through some challenging delivery details, The Wellness Company stood firm in their commitment to have their product in our hands, no matter what. Their service and shipping people solved all of the problems and made it happen. Completely happy with the product and fine service.
Thank you for sharing your wonderful feedback. We’re delighted to hear that you had a positive experience with both our products and service. We understand that delivery challenges can sometimes occur, and we’re grateful for your patience and understanding while our team worked to help ensure your order reached you. Providing dependable support and finding solutions for our customers is something we strive for every day. We truly appreciate your kind words about our team and are glad to know you’re happy with your product and overall experience. Thank you for choosing The Wellness Company. Best Regards, TWC Team
The Wellness Company’s customer service rep bent over backward to rectify my delivery issue. We live in Eastern Tennessee and are having a very hot summer. Unfortunately, I ordered medication and UPS delivered it to our front porch where it sat in the hot sun for hours. Needless to say, the medicine was ruined. Monica took care of contacting the pharmacy source and assured me I’ll receive a replacement when the weather gets a little cooler. Thank you for your seamless service. It means a lot these days.
Thank you for sharing your experience with us. We’re sorry to hear about the issue with your delivery and understand your concerns regarding the impact of prolonged heat exposure on your medication. We’re glad to hear that Monica was able to assist you, coordinate with the appropriate team, and help work toward a resolution. Providing compassionate and responsive support during situations like this is something we truly value. We appreciate your patience and understanding, and we’re grateful for your kind words about our service. Thank you for trusting The Wellness Company and allowing us the opportunity to assist. Best Regards, TWC Team
Awesome products and helpful staff including the pharmacist/Dr... Took time to explain more than paid for plus very helpful to navigate thru difficult medical conditions.. Offering solutions!
Thank you for sharing your wonderful feedback. We’re delighted to hear that you’ve had such a positive experience with our products and team. We truly appreciate your kind words about our pharmacists, providers, and support staff. Taking the time to provide helpful information, guidance, and support is something we value greatly, and we’re glad to know our team has helped you navigate your wellness journey with confidence. Thank you for your trust and for recognizing the efforts of our team. We’re grateful to have you as part of The Wellness Company community. Best Regards, TWC Team
The offer great value and easy subscription option.Will definitely buy from this company again.
Thank you for your kind feedback! We’re delighted to hear that you found our offer to be great value and that our subscription option was easy to use. We truly appreciate your support and look forward to welcoming you back again in the future. Best Regards, TWC Team
The woman I talked to was most friendly, caring , and fixed my issue in just a minute or two. The Wellness Company has been a game changer . I have peace of mind knowing I have these meds at hand even if I don’t need them. I am a nurse and i am so impressed at how simple it is to use . I have told all of my family and friends about it and strongly encouraged them to purchase one. It easily paid for itself within several months.
Thank you for sharing your wonderful feedback and for recommending The Wellness Company to your family and friends. We’re delighted to hear that you had such a positive experience with our team and that your concern was resolved quickly and efficiently. We truly appreciate your kind words about the support you received and are grateful to know that our kit provides you with added confidence and peace of mind. It’s wonderful to hear your perspective as a nurse and your appreciation for the convenience and simplicity of having these resources available when needed. Thank you for your trust and for being such a valued part of The Wellness Company community. We appreciate your support and recommendations. Best Regards, TWC Team
I really appreciate the opportunity to get medications that are being endorsed/created by doctors that I trust because of their stance during covid. If I go to a regular doctor, I'm more than likely to be referred to a specialist, more testing, extra visits, etc. I like the freedom from dealing with the system. Although I am quite healthy and haven't used many of the medications in my kit, the ones I've used have worked well and the instructions don't take a professional to understand. I've just ordered a medication for my son.
Thank you for sharing your thoughtful feedback and for choosing The Wellness Company. We’re grateful to hear that you value the access, guidance, and resources we provide. We appreciate your kind words about our medical team, products, and the information included to help customers better understand their options. We’re glad to hear that your experience with the products you’ve used has been positive and that our resources have been helpful to you and your family. Thank you for your trust and continued support. We truly appreciate having you as part of The Wellness Company community. Best Regards, TWC Team
I have great respect for the doctors who started this company and applaud their mission to make proven holistic remedies more readily accessible. Customer service was professional, courteous and helpful. Greatly appreciated their efforts to resolve a product issue with a prompt reshipment. Overall a positive experience.
Thank you for sharing your thoughtful feedback and for your kind words about The Wellness Company. We’re grateful to hear that you appreciate our mission and have had a positive experience with our products and services. We’re glad that our customer service team was able to assist you professionally and courteously and promptly resolve the product issue with a reshipment. Providing helpful and responsive support is something we strive for with every customer interaction. Thank you for your trust and support. We truly appreciate having you as part of The Wellness Company community. Best Regards, TWC Team
Had a problem with my order, which was all my fault when I placed the order. Called TWC help phone number -- Justine answered the phone. She talked to the right people at TWC and resolved my problem and my shipment is already on the way. She even called me back exactly like she said she would, along with emails. All done very quickly. If I have a problem again I hope that Justine is the one that answers! Thanks!
Thank you for taking the time to share your experience! We’re so glad to hear that Justine was able to assist you and quickly resolve your order issue. Her communication, follow-through, and commitment to keeping you updated reflect the level of service we aim to provide every customer. We appreciate your kind words and are grateful for your trust in The Wellness Company. We’ll be sure to share your wonderful feedback with Justine. Thank you for choosing TWC, and we’re happy to have you as a valued customer. Best Regards, TWC Team
Great customer service! Great products you can’t get many places! Live the face cream and Therablue for joint pain!
Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with our customer service and that you’re enjoying our products. It’s fantastic to know that our face cream and Therablue have become favorites of yours. We truly appreciate your support and are grateful to have you as part of The Wellness Company community. Best Regards, TWC Team
I was always happy with the Wellness Co. I recently had surgery and stopped my protocol I had been taking for over a year. I accumulated 3 mo worth of Spike Detox supplements and realized I needed to pause auto delivery. The phone call to twc was easily accomplished and arranged to resume in 90 days. great Company and Service Mike V
Thank you for sharing your experience! We’re so glad to hear that you’ve been happy with The Wellness Company and that our team was able to make adjusting your auto-delivery schedule a simple and seamless process. We appreciate your continued trust in us, and we hope your recovery from surgery goes smoothly. It’s wonderful to hear that you’ve been able to use our products as part of your wellness routine, and we’re grateful to have you as a valued customer. Thank you for your kind words about our service and support. We look forward to continuing to serve you when you’re ready to resume your protocol. Best Regards, TWC Team
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