The Wellness Compnay (twc.health) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-11.
I had a peculiar problem which took numerous conversations to resolve. Throughout the exchange, the Wellness Co customer service people were patient, diligent and dependable. They always followed up. Turned out the problem was caused by me and not them. Their patience throughout was exemplary
Reply from The Wellness Compnay2026-08-07
Thank you for sharing your experience with us. We truly appreciate your kind words and recognition of our customer service team.
We’re glad to hear that our team was able to provide patient, diligent, and dependable support while working through your concern. We understand that some issues may require additional time and communication to resolve, and we’re grateful for your patience throughout the process.
Providing consistent follow-up and helpful assistance is something we value, and we’re happy that our team was able to support you.
Thank you for your trust in The Wellness Company and for taking the time to share your feedback.
Best Regards,
TWC Team
The wellness company made everything right. Thank you for your attention to this matter.
Reply from The Wellness Compnay2026-08-05
Thank you for bringing this to our attention. We sincerely apologize for the frustration and concern this situation has caused. We understand how upsetting it must be to see charges processed while feeling that you did not receive the telehealth consultation or products you expected.
We have reviewed your account and have processed a refund for both orders. We appreciate your patience while this was being resolved and hope this helps address your concerns.
We value your feedback and would appreciate the opportunity to make this right. If you feel that your experience has been resolved, we kindly ask you to consider updating your rating to reflect the resolution.
Thank you for giving us the chance to assist you.
Best Regards,
TWC Team
I love TWC! The drs are knowledgeable and kind. My prescriptions arrive quickly and accurately. I’ve had great experiences. Thank you!!
Reply from The Wellness Compnay2026-08-05
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such positive experiences with our doctors and that your prescriptions have arrived quickly and accurately. Providing knowledgeable, compassionate care and reliable service is what we strive for every day.
We truly appreciate your trust and support. Thank you for being part of the TWC community!
Best Regards,
TWC Team
I contacted The Wellness Company for assistance with a few website items and was very fortunate to have Jeth as my customer service rep. Jeth was pleasant, patient and proactive walking me through various procedures to enable me to get what I needed. He did not rush me; instead he went over and above. A great big thanks to Jeth for his outstanding customer service and The Wellness Company for their tremendous products. I am very happy to be a customer.
Reply from The Wellness Compnay2026-08-06
Thank you so much for sharing your wonderful experience! We’re delighted to hear that Jeth was able to provide the support and guidance you needed. His patience, dedication, and commitment to going above and beyond are exactly the qualities we strive for in our customer service team.
We truly appreciate your kind words and are grateful to have you as a valued customer. Thank you for choosing The Wellness Company, and we’re thrilled that you’re enjoying our products and services.
Best Regards,
TWC Team
I have bought three products. Ivermectin, Ivermectin plus mebendazole, and the spike protein. I had long covid and was looking for something to help with that as well as doing a parasite flush. So far so good!
Reply from The Wellness Compnay2026-08-04
Thank you for sharing your experience with us. We’re glad to hear that you’ve had a positive experience with our products and appreciate you choosing The Wellness Company as part of your wellness journey.
We understand that everyone’s experience can vary, and we appreciate you taking the time to share your personal feedback. We encourage customers to continue working with their healthcare providers to make informed decisions about their individual health needs.
Thank you for your trust and support. We’re grateful to have you as part of The Wellness Company community.
Best Regards,
TWC Team
They charge way more than any other site, and sign you up for a subscription without informing you, will never buy from this company again
Reply from The Wellness Compnay2026-08-04
We’re sorry to hear about your experience and understand your concerns regarding pricing and subscription details. We appreciate you taking the time to share your feedback.
We’d like to clarify that our website provides customers with the option to choose between a subscription or a one-time purchase before adding a product to the cart and again before proceeding to checkout. We aim to make these options clear so customers can select the purchase option that best fits their needs.
Additionally, we send email notifications 3 days before a scheduled order or subscription renewal is processed to help keep customers informed and provide an opportunity to make any necessary changes.
We understand the importance of transparency throughout the purchasing process, and we appreciate your feedback as we continue working to improve the customer experience.
Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
My contact helped me immediately to resolve my issue.
Reply from The Wellness Compnay2026-08-04
Thank you for sharing your feedback. We’re glad to hear that our team was able to assist you immediately and help resolve your concern.
Providing prompt and effective support is something we strive for with every customer interaction. We appreciate your kind words and thank you for choosing The Wellness Company.
Best Regards,
TWC Team
Thank you for sharing your kind feedback. We’re delighted to hear that you had a positive experience with our customer support and service.
Providing helpful and reliable assistance is something we strive for with every customer interaction. We truly appreciate your support and are grateful to have you as part of The Wellness Company community.
Thank you for choosing The Wellness Company.
Best Regards,
TWC Team
From the first inquiry each call was handled professionally and thorough with questions answered. Medical staff were excellent and asked health questions diving more into my overall health which was appreciated. In other words they care. Follow-up was timely to ensure overall satisfaction. Taking the time to listen I never felt rushed or just another customer. Great products from a great company.
Reply from The Wellness Compnay2026-08-05
Thank you so much for taking the time to share such thoughtful feedback! We’re truly grateful to hear that every step of your experience, from your initial inquiry to your follow-up care, has been handled with professionalism, attention, and genuine concern.
Our medical team is dedicated to understanding each patient’s individual needs and overall health, and we’re so glad you felt heard, valued, and never rushed. Knowing that our team’s care and thorough approach made a positive impact means a great deal to us.
We appreciate your trust in TWC and are honored to be part of your health journey. Thank you for your kind words and support!
Best Regards,
TWC Team
I’ve been very happy with TWC’s products and customer service.
Reply from The Wellness Compnay2026-08-03
Thank you for sharing your feedback. We’re delighted to hear that you’ve been happy with The Wellness Company’s products and customer service.
Providing quality products and reliable support is something we value greatly, and we appreciate your trust and continued support. Your positive experience means a lot to our team.
Thank you for choosing The Wellness Company.
Best Regards,
TWC Team
I had accidentally written down the wrong shipping address after making my purchase so I had to contact customer service support after and they responded almost immediately after I emailed them. They were quick and so helpful! Not to mention that The Wellness Company is the place to go for meds!
Reply from The Wellness Compnay2026-08-03
Thank you for sharing your wonderful feedback. We’re glad to hear that our customer service team was able to respond quickly and assist you with your shipping address concern.
Providing timely and helpful support is something we strive for with every customer interaction. We appreciate your kind words and are grateful for your trust in The Wellness Company.
Thank you for choosing The Wellness Company and for taking the time to share your experience.
Best Regards,
TWC Team
We’re sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your feedback.
We would like the opportunity to better understand your concerns and see how we can assist. Please feel free to reach out to our support team with any additional details so we can review your experience further.
Thank you for bringing this to our attention.
Best Regards,
TWC Team
I ordered methylene blue and had trouble with taking it. So I stopped but forgot to cancel the subscription. I got a notice that another order was in process and asked to have it stopped. TWC took care of it and refunded my money. No hassels.
Reply from The Wellness Compnay2026-08-04
Thank you for sharing your experience with us. We’re glad to hear that our team was able to assist with your subscription concern and help resolve the issue promptly.
We understand that circumstances can change, and we appreciate the opportunity to support you by addressing your request and processing your refund. Providing a smooth and helpful customer experience is something we strive for with every interaction.
Thank you for choosing The Wellness Company and for taking the time to share your feedback.
Best Regards,
TWC Team
The support team is very responsive and helpul to my queries. Products are shipped on and delivered on time. I haven't had any issues with the products, they are as good as advertised.
Reply from The Wellness Compnay2026-08-04
Thank you for sharing your feedback and for choosing The Wellness Company. We’re glad to hear that our support team has been responsive and helpful in addressing your questions.
We appreciate you sharing your positive experience with our products and are grateful for your trust in The Wellness Company. We understand that every individual’s wellness journey is unique, and we appreciate you taking the time to share your personal experience.
Thank you for your continued support and for being part of The Wellness Company community.
Best Regards,
TWC Team
Package arrived in the prescribed time frame, but the only disappointment was that it didn’t arrive in the correct Emergency Package packaging. Customer Service is aware, and has assured me the appropriate package (storage for the contents for The Emergency Package will be sent under separate package as soon as they arrive. I have absolutely no reason to doubt Customer Service since they have been amazing from the beginning and are very anxious that all customers leave with a happy experience with the Company, and I have NO DOUBT TO BELIEVE they will provide the appropriate-sized parcel. Thank you so, for all you have done to rectify the problem, and I have absolutely no doubt that they will not honor their agreement! It’s all videotaped! Thank you,
David Lewis
Reply from The Wellness Compnay2026-08-03
Thank you for sharing your experience with us. We appreciate your understanding and patience regarding the packaging concern with your Emergency Package.
We’re glad to hear that our customer service team was able to assist you, address your concern, and provide a resolution. Providing reliable support and ensuring our customers have a positive experience is something we truly value.
Thank you for your kind words and for recognizing the efforts of our team. We appreciate your trust in The Wellness Company and look forward to ensuring your experience continues to meet your expectations.
Best Regards,
TWC Team
Thank you for sharing your feedback. We’re glad to hear that you find The Wellness Company trustworthy and that you had an easy ordering experience.
We appreciate your support and are grateful for the opportunity to serve you. Thank you for choosing The Wellness Company and for taking the time to share your experience.
Best Regards,
TWC Team
Help got back to me right away, answered my question. They are aware of other products out there which helped my concerns.
So far I’ve liked all the products and was especially pleased with The Wellness Kit.
You won’t go wrong to try this company.
Reply from The Wellness Compnay2026-08-03
Thank you for sharing your wonderful feedback and recommendation. We’re glad to hear that our team was able to respond quickly, answer your questions, and provide helpful guidance.
We appreciate your kind words about our products, especially The Wellness Kit, and we’re grateful to know that you’ve had a positive experience with The Wellness Company.
Providing knowledgeable support and helping our customers make informed choices is something we truly value. Thank you for your trust and for taking the time to share your experience.
Best Regards,
TWC Team
In so much gratitude to TWC for improved vascular and lymphatic circulation throughout the pandemic and thereafter with Spike Support!
Reply from The Wellness Compnay2026-08-03
Thank you for sharing your kind feedback and for your continued support of The Wellness Company. We’re grateful to hear that Spike Support has been a valued part of your wellness routine.
We appreciate you taking the time to share your experience and are glad to know that our products have contributed positively to your personal wellness journey.
Thank you for your trust in The Wellness Company. We truly appreciate having you as part of our community.
Best Regards,
TWC Team
I am impressed with the customer service! Each contact did their part. The company stayed on top of my questions. I had trouble understanding the process and filling out the forms
I was helped in everything to get it corrected!!
The order was properly placed and the product is quickly shipped!
Thank you so much
Reply from The Wellness Compnay2026-07-31
Thank you for sharing your wonderful feedback. We’re delighted to hear that our customer service team was able to assist you throughout the process and help resolve any difficulties you experienced with the forms and ordering steps.
We understand that navigating the process can sometimes be challenging, and we’re glad our team was able to provide the guidance and support you needed to complete your order successfully.
Thank you for your kind words and for recognizing the efforts of our team. We truly appreciate your trust and support of The Wellness Company.
Best Regards,
TWC Team
My experience with the customer service has been positive. They were quick to respond and helpful. My husband and I are using Regenerate. We both noticed a difference in the first couple of days. My shoulder and hips are already feeling less painful. My husband is not complaining about his hands and knee like he did before.
Reply from The Wellness Compnay2026-07-31
Thank you for sharing your wonderful feedback. We’re glad to hear that you and your husband have had a positive experience with The Wellness Company and that our customer service team has been responsive and helpful whenever you needed assistance.
We appreciate you sharing your experience with Regenerate and are happy to hear that it has become a part of your wellness routine. We understand that every individual’s experience may vary, and we’re grateful that you took the time to share your personal journey with us.
Thank you for your trust and support. We truly appreciate having you as part of The Wellness Company community.
Best Regards,
TWC Team