The Wellness Compnay (twc.health) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-11.
The support and information I received from my provider Dr L. White (wonderful person) and Jensus in customer support was so very much appreciated. I highly recommend the Wellness Company due to my experience to date!
Reply from The Wellness Compnay2026-08-03
Thank you for sharing your wonderful feedback and recommendation. We’re delighted to hear about your positive experience with Dr. L. White and Jensus from our customer support team.
We truly appreciate your kind words about the support and information you received. Providing compassionate, helpful, and knowledgeable assistance is something we strive for with every customer interaction.
Thank you for choosing The Wellness Company and for your trust in our team. We’re grateful to have you as part of our community.
Best Regards,
TWC Team
I very much appreciated the fast response, and handling of the order I had placed accidentally. In a flash, I received a response, and my order was cancelled immediately along with the full reimbursement.
I will definitely be continuing to make my purchases with The Wellness Company
Bryan
Reply from The Wellness Compnay2026-07-30
Thank you so much for your kind words! We’re delighted to hear that our team was able to respond quickly and assist with your accidental order cancellation and reimbursement.
We truly appreciate your trust and continued support of The Wellness Company. We look forward to serving you again and providing the same level of care with every purchase.
Best Regards,
TWC Team
The customer service was knowledgeable, helpful, and friendly. I ordered the medical emergency kit a year ago as I travel overseas frequently, and it was very helpful. I called to replenish medication in the kit. It was easy and there is a call back from a medical provider.
Reply from The Wellness Compnay2026-07-30
Thank you for sharing your experience! We’re so glad to hear that our team was knowledgeable, helpful, and friendly throughout the process.
It’s wonderful to know that your medical emergency kit has been a valuable resource during your travels and that replenishing your medications was a smooth and convenient experience. We appreciate your trust in The Wellness Company and are grateful to support your preparedness needs wherever your travels take you.
Best Regards,
TWC Team
Rod was fabulous!!!!!So very helpful and kind. He was a great help for m during the whole process.
Reply from The Wellness Compnay2026-07-29
Thank you so much for your kind words! We’re delighted to hear that Rod was able to provide such helpful and friendly support throughout the process. We’ll be sure to share your wonderful feedback with him.
We truly appreciate you taking the time to leave this review and are grateful for the opportunity to assist you.
Best Regards,
TWC Team
My daughter recommended the Spike Detox in particular, because she and her husband are experiencing great results of good health since starting on it. I only received the free beef sticks in my order, but not the Spike Detox. So Wellness promptly rectified that by resending. How refreshing to work with a company that truly cares about your health and any issues you experience (i.e., the lost order). Please be assured that your in good hands with Wellness.
Reply from The Wellness Compnay2026-07-29
Thank you so much for sharing your experience! We’re thrilled to hear that your daughter and son-in-law have had great results with Spike Detox and that you decided to give it a try as well.
We’re sorry that your original order was missing the Spike Detox, but we’re glad we could quickly make things right and get a replacement sent out. Providing excellent customer care and supporting our customers’ health journeys is always our priority.
We truly appreciate your trust and kind words. Thank you for choosing Wellness, and we’re grateful to have you as part of our community.
Best Regards,
TWC Team
I love this new approach to health and wellness. The access to the most effective meds and supplements that can really make a difference and the supportive research and articles backing them up. The pricing seems fair and the quality good so keep up the good work Wellness Company and thank you for your research and information!
Reply from The Wellness Compnay2026-07-28
Thank you for sharing your wonderful feedback. We’re grateful to hear that you appreciate The Wellness Company’s approach to health and wellness and the resources we provide to help support informed decisions.
We’re glad that you value our products, research, and educational materials, and we appreciate your recognition of our commitment to providing quality resources and support for our customers.
Your encouragement means a great deal to our team. Thank you for your trust and for being part of The Wellness Company community.
Best Regards,
TWC Team
I do not understand how you can have bad reviews.
Maybe some improvements to the website customer interaction with better controls when filing in medical history etc, but that is minor!
Your company has the best Medical minds for holistic therapy and illness prevention, the best of the best, Dr Peter McCullough and Drew Pinsky and the others I have not mentioned.
Keep up the excellent work.
Greg from San Antonio, Texas area.
Reply from The Wellness Compnay2026-07-28
Thank you for sharing your thoughtful feedback and for your kind words about The Wellness Company. We’re grateful to hear that you’ve had such a positive experience with our medical providers and appreciate your recognition of our team’s dedication to supporting health and wellness.
We also appreciate your constructive feedback regarding the website experience and medical history process. Your suggestions are valuable, and we’re always looking for ways to improve and make our services more seamless and user-friendly.
Thank you for your trust, encouragement, and support. We truly appreciate having you as part of The Wellness Company community.
Best Regards,
TWC Team
TWC is wonderful and quick ro respond to emails and also very helpful.
It’s so nice having these medications available when needed. It’s so hard to get into a Dr. anymore so this gets me on meds asap. 😊
Thank you for being here.
Susan H
Reply from The Wellness Compnay2026-07-28
Thank you for sharing your wonderful feedback. We’re delighted to hear that our team has been responsive and helpful whenever you’ve reached out.
We understand how valuable it is to have access to reliable resources when you need support, and we appreciate your trust in The Wellness Company. Your kind words encourage us to continue providing helpful service and support to our customers.
Thank you for choosing The Wellness Company and for taking the time to share your experience. We’re grateful to be part of your wellness journey.
Best Regards,
TWC Team
I have been using Therablue for pain in my hip joint and it has worked remarkably well. I reached out to customer service regarding another product and they were so prompt in replying and personally answered by question with thoughtfulness, I think the company is ethical and they produce quality products. I recommend The Wellnwss Company.
Reply from The Wellness Compnay2026-07-27
Thank you for sharing your wonderful feedback and for recommending The Wellness Company. We’re grateful to hear that you’ve had a positive experience with our products, including Therablue, and that it has become a valuable part of your wellness routine.
We’re also glad to hear that our customer service team was able to provide a prompt, thoughtful, and personalized response to your questions. Providing helpful support and creating a positive experience for our customers is something we truly value.
Thank you for your trust and kind words about our products and team. We appreciate your support and are grateful to have you as part of The Wellness Company community.
Best Regards,
TWC Team
I didn't realize I had bought something that was on auto delivery. I reached out from the confirmation email and I asked to cancel my order. The Wellness Company responded in seconds and canceled my order right away!! Now that's what you call Excellent Customer Service with out a doubt, Thank you!!
Reply from The Wellness Compnay2026-07-27
Thank you for sharing your wonderful feedback. We’re delighted to hear that our team was able to respond quickly and assist with canceling your order as requested.
Providing prompt, helpful, and efficient customer service is something we strive for with every interaction. We’re glad we were able to make the process smooth and address your concern right away.
Thank you for recognizing our team’s efforts and for choosing The Wellness Company. We truly appreciate your support.
Best Regards,
TWC Team
First I have to say that “The Wellness company” has excellent customer support. I had some questions and concerns and all were addressed quickly and completely. I just received the product and I’m very happy.
Great job Carin!
Reply from The Wellness Compnay2026-07-27
Thank you for sharing your wonderful feedback. We’re delighted to hear that you had such a positive experience with our customer support team and that your questions and concerns were addressed quickly and thoroughly.
We’re also glad to know that you’re happy with your product and appreciate your recognition of Carin’s efforts in assisting you. Providing attentive, helpful, and reliable support is something we strive for with every customer interaction.
Thank you for choosing The Wellness Company and for taking the time to share your experience. We truly appreciate your support.
Best Regards,
TWC Team
I use several supplements and medications from The Wellness Company, including HistaCalm, Krill Oil, Healthy Heart, and ivermectin. I appreciate having the ability to take an active role in managing my healthcare with products developed by highly respected physicians.
HistaCalm has been a standout for me. It has worked like a charm for my allergies and has made a noticeable difference in how I feel.
Just as impressive is TWC's customer service. Every time I've had a question, I've reached a friendly, knowledgeable person without long wait times or endless phone menus. That kind of personal service is hard to find today.
Thank you, Dr. McCullough, and the entire TWC team, for providing quality products and exceptional customer care. I'll continue to be a loyal customer.
Reply from The Wellness Compnay2026-07-27
Thank you for sharing your wonderful feedback and for being a loyal customer of The Wellness Company. We truly appreciate your trust in our products and services.
We’re glad to hear that the products you’ve incorporated into your wellness routine, including HistaCalm, have provided a positive experience for you. We’re also grateful for your kind words about our customer service team and are pleased to know that our support has been accessible, friendly, and helpful whenever you’ve needed assistance.
Your continued support and appreciation mean a great deal to our entire team. Thank you for allowing The Wellness Company to be part of your wellness journey.
Best Regards,
TWC Team
My experience with TWC was so good. The representative Max helped walk me through the TWC website order I placed today. She made sure all my information was correct so that everything would run smoothly. Thank you so much.
Reply from The Wellness Compnay2026-07-28
Thank you for sharing your wonderful feedback. We’re delighted to hear that you had such a positive experience with The Wellness Company and that Max was able to guide you through your order process.
We’re glad that Max took the time to ensure your information was accurate and helped make your ordering experience smooth and convenient. Providing helpful and personalized support is something we truly value.
Thank you for choosing The Wellness Company and for taking the time to recognize Max’s efforts. We appreciate your trust and support.
Best Regards,
TWC Team
I purchased the Ultimate Spike Detox, which ultimately caused significant adverse effects. After the third dose, I experienced dizziness and nausea. On the third occasion, I awoke during the night suffering from severe vertigo and vomiting. I contacted the Wellness Company to request a refund for the $70 detox product. They informed me that they could not assist and advised me to be cautious with their products. I found their customer service to be nonexistent and suspect that the company is generating substantial profits. I strongly advise against purchasing from this company. The experience was distressing and frightening; as a result, I was hospitalized for twenty-four hours. Despite my efforts, the company refused to provide a refund, affirming my concerns about their customer support and business practices.
Reply from The Wellness Compnay2026-07-28
We’re very sorry to hear about your experience and understand how concerning and distressing this situation must have been. We appreciate you taking the time to share your feedback and the details of what occurred.
We take reports of adverse experiences seriously and would like the opportunity to further review your concerns. We have requested your information so our team can conduct a further investigation and ensure your case is properly reviewed.
We’re also sorry to hear that your experience with our customer support did not meet your expectations. Your feedback regarding your interaction with our team has been shared with the appropriate departments as we continue working to improve our customer experience.
Thank you for bringing this matter to our attention and allowing us the opportunity to look into your concerns.
Best Regards,
TWC Team
My experience with them was positive. I had a couple of items ordered, but received only one item at first while both items were marked as "delivered."
I contacted their customer support, and got their response quite quickly. The tone of their response was sympathetic and caring, and I did receive the 2nd item without problem.
Reply from The Wellness Compnay2026-07-27
Thank you for sharing your experience with us. We’re glad to hear that, despite the initial issue with your shipment, our customer support team was able to respond quickly and assist in resolving the matter.
We understand how important it is to receive all items from your order as expected, and we appreciate your patience while we worked to ensure your second item was delivered. We’re grateful for your kind words regarding our team’s communication and support.
Thank you for choosing The Wellness Company and for allowing us the opportunity to assist you.
Best Regards,
TWC Team
I'm pretty happy for the most part with the company. I ordered the methylene blue. Somehow the shipping company brought it to the wrong town it took a little bit for them to straighten it out the wellness company sent me another bottle of methylene blue then the other company straightened everything out so I ended up with two bottles. Only got charged for one. They rectified everything extremely fast. I do like this company.BUT, I am absolutely not a fan of their AI email responses. You can't really get a hold of anybody to talk to and if you do they don't have answers. Cuz I got two different types of pills of methylene blue. Each pill looks different I wonder why? nobody can give me an answer. everyone asks for lot numbers. I threw the boxes out I don't have boxes for lot numbers. I'm not a hoarder. I can't get an answer. But I gave a five-star because I am happy with the company.
Reply from The Wellness Compnay2026-07-27
Thank you for sharing your detailed feedback and for your continued support of The Wellness Company. We’re glad to hear that our team was able to assist with the shipping issue quickly and ensure you received your product.
We appreciate your kind words about our efforts to resolve the situation, and we also value your feedback regarding your experience with our communication channels. We understand the importance of receiving clear answers to product questions, and your comments regarding support accessibility and product information have been shared with the appropriate teams.
Regarding the differences you noticed between the Methylene Blue tablets, we would be happy to further review this with you. Lot numbers and product details help our team properly investigate and provide accurate information, but we appreciate your concerns and encourage you to reach out so we can assist further.
Thank you again for your trust, your honest feedback, and for being a valued customer.
Best Regards,
TWC Team
The Wellness health products consistently exceed my expectations, embodying a standard of excellence that inspires confidence in every purchase. I am continually impressed by the company’s unwavering commitment to quality, which shines through in every item they offer. Equally remarkable is their customer support team, who go above and beyond to ensure satisfaction, responding swiftly and thoughtfully to any questions or concerns. Their dedication transforms every interaction into a positive experience, making me feel genuinely valued as a customer.
Reply from The Wellness Compnay2026-07-27
Thank you for sharing your incredible feedback. We’re truly grateful for your kind words and for recognizing the dedication of our team.
We’re delighted to hear that our products and customer support have consistently provided you with a positive experience. Delivering quality products and offering responsive, thoughtful assistance are priorities we value deeply, and it means a great deal to know that our efforts have helped you feel supported and appreciated.
Thank you for your continued trust and for being a valued customer of The Wellness Company. We truly appreciate your support.
Best Regards,
TWC Team
TWC was respectful and efficient in changing my order from recurring to ordering as needed. I was pleasantly surprised. Misunderstandings happen…. This one was beautifully handled. Thank you TWC for your professionalism.
Reply from The Wellness Compnay2026-07-27
Thank you for sharing your wonderful feedback. We’re glad to hear that our team was able to assist you with changing your order from a recurring subscription to an as-needed purchase.
We understand that misunderstandings can happen, and we truly appreciate your kind words about how our team handled your request with professionalism, respect, and efficiency. Providing a smooth and supportive experience is something we strive for with every customer interaction.
Thank you for choosing The Wellness Company and for taking the time to share your experience. We appreciate your trust and support.
Best Regards,
TWC Team
My customer service experience with Jeycel from The Wellness Company was above and beyond what I expected. The representative was kind, knowledgeable, and answered all my questions. My transaction went as smooth as silk. Thank you very much!
Reply from The Wellness Compnay2026-07-24
Thank you so much for sharing your experience! We’re thrilled to hear that Jeycel provided you with the kind, knowledgeable, and helpful service you deserve. We’re glad your transaction went smoothly and that our team could make your experience a positive one. We truly appreciate your support and kind words.
Best Regards,
TWC Team
MY reviewer! A very knowledgeable lady, easy to communicate with, who genuinely had my interest at heart, wanted to assist me and 'solve my problem'. The Wellness Company is great in all ways.
Reply from The Wellness Compnay2026-07-27
Thank you for sharing your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team and that our representative was able to provide knowledgeable, caring, and helpful support.
We truly appreciate your recognition of our team’s efforts to listen, understand your concerns, and work toward a solution. Providing personalized and compassionate service is something we value with every customer interaction.
Thank you for your kind words and for your trust in The Wellness Company. We’re grateful to have you as part of our community.
Best Regards,
TWC Team
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