The Wellness Compnay (twc.health) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 85% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-11.
Had a subscription for Low Dose Naltrexone that was supposed to be delivered every 30 days. Unable to fulfill it on time which is a problem especially when you are supposed to be stepping up the dosage. I haven’t had the prescription for 2 weeks now and the order is still unfulfilled. Canceled subscription and tried to get a refund, but was informed it had gone to the pharmacy already and it couldn’t be refunded. So now it’s sitting in limbo, I’m out over 100 dollars, and when it does eventually come, what’s the point in taking it when it’s supposed to be a consistent long term medication.
Reply from The Wellness Compnay2026-07-21
We’re sorry to hear about your experience and understand your concerns regarding the delay in receiving your prescription, especially when consistency and timing are important for your treatment plan. We appreciate you taking the time to share your feedback and allowing us the opportunity to address your concerns.
We understand how important it is for customers to receive their medications as expected, and we apologize for the inconvenience caused by the delay in fulfillment. Once an order has been submitted to the pharmacy for processing, it may limit our ability to make changes or issue a refund, but we recognize how impactful these situations can be.
We appreciate your feedback regarding the fulfillment timeline and communication, and we are continuously working with our teams to improve the overall customer experience.
Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
There was some confusion about billing when, as a monthly member, I decided to become an annual member, but the customer service team solved the problem immediately by refunding the mistaken charge before the conversation was even over. Thank you TWC!
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your experience with us. We’re glad to hear that our customer service team was able to quickly address the billing confusion and resolve the issue during your interaction.
We understand that membership changes can sometimes require clarification, and we appreciate your patience while our team worked to ensure everything was handled properly. Providing prompt and helpful support is something we strive for with every customer.
Thank you for choosing The Wellness Company and for your continued support.
Best Regards,
TWC Team
I feel real confidence in the products this company provides. They are very professional and their products work. I plan to search and replace some of the other products I use from other companies, The products always come on time and their services outstanding.
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your wonderful feedback and for your trust in The Wellness Company. We’re grateful to hear that you feel confident in our products and have had such a positive experience with our service.
We’re glad that our products, timely deliveries, and customer support have met your expectations. Your continued support and willingness to make The Wellness Company part of your wellness routine means a great deal to us.
Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to support you.
Best Regards,
TWC Team
I needed to adjust the frequency of my subscription product and the Wellness person on the phone was extremely polite and efficient in solving my request. Kudos to The Wellness company
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your positive experience with us. We’re glad to hear that our team member was able to assist you with adjusting your subscription frequency and make the process smooth and convenient.
Providing polite, efficient, and helpful support is something we strive for with every customer interaction. We truly appreciate your kind words and recognition of our team.
Thank you for choosing The Wellness Company and for your continued support.
Best Regards,
TWC Team
Ordering the Emergency Wellness Kit from the website was straightforward. I answered several questions and placed my oder with no issues. I received my delivery date and the package was shipped on time. The mail courier made a mistake and returned the package to the company. Thankfully, Gina in customer support was very helpful, found the issue, and the package is on its way back to me.
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your experience and for choosing The Wellness Company. We’re glad to hear that the ordering process was straightforward and that your package was shipped as expected.
We’re sorry to hear about the delivery issue caused by the courier, but we’re pleased that Gina was able to assist, identify the issue, and help get your package back on its way to you.
We appreciate your patience and kind words about our team. Providing helpful and responsive support is something we strive for with every customer interaction.
Thank you again for your trust and support of The Wellness Company.
Best Regards,
TWC Team
Customer has been great. Ordering had a few hiccups as I had issues with the health questionare. However, after emailing about my issue I received an response that addressed my issue and I was able to complete it. I received my kit just as promised and as "luck" would have it a family needed Z-pak and we had one. We were staying in a remote mountain town with no pharmacy so it was a relief to have the Kit on hand. As for people saying you have to act as your own physician to administer RXs perhaps if you have no working knowledge of which meds treat which conditions and can't follow simple instructions you should probably stick with "doc in a box" or teledoc options.
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your experience and for being a valued customer of The Wellness Company. We’re glad to hear that our team was able to assist you with the health questionnaire and help you complete the process successfully.
We’re also happy to know that your kit arrived as expected and provided peace of mind when you needed it most, especially while traveling in a remote area. Being prepared can make a meaningful difference, and we appreciate you sharing how the kit supported your family.
Thank you for your trust and for taking the time to share your feedback. We’re grateful to be part of your preparedness plans and appreciate your support of The Wellness Company.
Best Regards,
TWC Team
I use and value several TWC products, and pleased with the results. Would appreciate some cost concessions or member discounts on prescriptions. Marketing emails are informative and good source for new items, while numerous, so a solution for so many emails would be appreciated. perhaps less repetitive.
Customer service is very good.
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your feedback and for being a valued customer of The Wellness Company. We’re glad to hear that you’ve had positive experiences with our products and that our customer service team has been able to support you.
We appreciate your suggestions regarding pricing, member discounts, and email communications. Your feedback is important to us, and we’re always looking for ways to improve our offerings and provide a better experience for our customers.
Thank you again for your continued support and for taking the time to share your thoughts with us.
Best Regards,
TWC Team
Their support team responded to my request quickly and accurately. I love their products and the lengths they go to communicate about your order. My only suggestion would be to limit your marketing message to email rather than text.
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your feedback and for your kind words about our products and support team. We’re glad to hear that our team was able to respond quickly and accurately to your request.
We appreciate your feedback regarding our communication preferences. We understand that customers may have different preferences when it comes to receiving updates and marketing messages, and we’ll share your suggestion with our team as we continue improving the customer experience.
Thank you for your continued support and for being a valued customer of The Wellness Company.
Best Regards,
TWC Team
The Wellness Kit is a great idea, to buy any put in your medicine cabinet. When you travel, you have potentially disaster saving meds in your bags, to take in case you develop the conditions listed. Also you have a brief guide and instructions how to take. No more spending a half day or more in an urgent care when travelling. I'm a physician and could obtain the meds w/o their kit, but the convenience and guide is worth the $ spent. Order at least 6-8 weeks before your trip. Kudos to Dr Drew and others for taking the liability to set this up.
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your thoughtful feedback and for choosing The Wellness Company. We’re grateful to hear that our Wellness Kit provides you with added convenience and confidence, especially when preparing for travel.
We appreciate your recognition of the value of having essential resources and guidance readily available when away from home. Your feedback highlights the importance of preparation, and we’re glad that our kit and included information have been helpful for you.
Thank you for your trust and for taking the time to share your experience. We truly appreciate your support of The Wellness Company.
Best Regards,
TWC Team
I have been a customer for several years and have been happy with my purchases. I made a purchase over a month ago and reached out as I had not yet received it. My email was answered quickly, and I am pleased with the resolution—I look forward to receiving my item.
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your feedback and for being a loyal customer of The Wellness Company for several years. We truly appreciate your continued trust and support.
We’re glad to hear that our team was able to respond quickly to your inquiry and provide a resolution regarding your order. We understand the importance of receiving your products in a timely manner and appreciate your patience while we worked to address your concern.
Thank you again for your understanding and for choosing The Wellness Company. We look forward to continuing to support you.
Best Regards,
TWC Team
I have been using the Wellness Company for a few years now. Recently I had an issue with an order and the customer service was excellent! They responded quickly, were empathetic and corrected the matter the same day. This is how it should work! I will continue to use them and recommend to everyone I know!
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your wonderful feedback and for being a loyal customer of The Wellness Company for the past few years. We truly appreciate your continued trust and support.
We’re glad to hear that our customer service team was able to respond quickly, understand your concerns, and resolve your order issue promptly. Providing compassionate and effective support is something we strive for with every customer interaction.
Your kind words and recommendations mean a great deal to us. Thank you for choosing The Wellness Company, and we look forward to continuing to support you.
Best Regards,
TWC Team
The quick response when there was a issue and how quickly they helped me fix the problem was amazing. So nice to have a company that actually takes care of their business immediately. Customer service is top notch.
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your wonderful feedback. We’re glad to hear that our team was able to respond quickly and help resolve your concern.
Providing prompt, caring, and effective support is something we strive for with every customer interaction. We truly appreciate your recognition of our customer service team and are grateful for your trust in The Wellness Company.
Thank you for taking the time to share your experience and for allowing us the opportunity to assist you.
Best Regards,
TWC Team
My CA 27.29 lab results in March were 43 H.
I started using Ivermectin Mebendazole compound from March through June.
My June lab results showed that my CA 27.29 level was >9.0 u/ml.
This stuff is amazing!
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your experience with us. We appreciate you taking the time to provide your feedback and share your personal journey.
We’re glad to hear that you’ve had a positive experience with our products. We understand how meaningful health progress can be, and we appreciate you trusting The Wellness Company as part of your wellness routine.
We encourage all customers to continue working with their healthcare providers to monitor their individual health needs and results. Your feedback is valuable to us, and we’re grateful for your support.
Best Regards,
TWC Team
I saw their ad on TV for the First Aid Medical Kit
I saw their ad on TV for the Medical Emergency Kit and was interested. The next time the ad came on, I decided to purchase it. What I didn't realize was that the second ad was not for the Medical Emergency Kit; it was for a First Aid Emergency Kit. I thought it was the same ad I had seen before; I was unaware the were advertising two different products on 2 different ads. When I got the email telling me they had received my request, I immediately called and said I did not want the First Aid Kit; I wanted the Medical Emergency Kit. I was told that my order hadn't been completed yet, and she thought the order could be changed and that she would call me the next day. This was on May 7. I received no call, not the next day and not ever. I assumed they either had changed my order to what I wanted or would just forget the order completely. I did not hear anything again... until I got an email on JULY 6 saying my order was completed and on the way. They had already charged my credit card on May 7. Unfortunately, they sent the First Aid Kit. I called and said that they sent the wrong kit and was told that in MAY, my request to get the Medical Emer. Kit had been denied. I said that I found it hard to believe that I was ignored for 2 months, was never advised that my request was denied, and they purposely sent me what I did not want, completely ignoring our communication of 2 MONTHS AGO! I was told someone would call me back today. The same woman called today and said the wrong kit was on the way and that was all I was going to get. I cannot even imagine a company would have such an attitude to a customer. Knowing full well that I didn't want what they were sending, they just sent it anyway 2 MONTHS later. I refused it today; they will get it back and they still have my $299.00. I find it hard to believe that any company that has any respect for its customers would be so arrogant and uncaring about us. TWO MONTHS after they ignored my request, they decided to virtually say, "To heck with her."; we've got her money and she'll get it whether she wants it or not.
Reply from The Wellness Compnay2026-07-21
We’re sorry to hear about your experience and understand your concerns regarding receiving a kit that was not the product you intended to purchase. We appreciate you taking the time to share your feedback and allowing us the opportunity to review your concerns.
After reviewing your account, we have processed a refund for the unwanted Emergency Kit. We hope this helps resolve the matter and addresses your concerns.
We apologize for any confusion and inconvenience caused throughout this process. We value your feedback and are continuously working to improve our communication and customer experience.
If you feel that your concern has been resolved, we would greatly appreciate it if you would consider updating your review to reflect the resolution.
Thank you for allowing us the opportunity to make this right.
Best Regards,
TWC Team
The 90-day option for the Immune Defense products will work great for me to work down my inventory on hand. Thank you for working with me regarding my product subscriptions! I appreciate the outstanding customer service. Thank you for reaching out to me promptly. I love the products that I'm currently using. Again, I appreciate the prompt response
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your wonderful feedback. We’re glad to hear that our team was able to assist you with your product subscriptions and find an option that works best for your needs.
We appreciate your kind words about our customer service and are happy that our prompt response helped make your experience a positive one. It’s great to know that you’re enjoying the products you’re currently using.
Thank you for your continued trust and support of The Wellness Company. We truly appreciate having you as part of our community.
Best Regards,
TWC Team
They are very trustworthy, their customer service is amazing. I will recommend them to my family and friends
Reply from The Wellness Compnay2026-07-22
Thank you for your kind words and for sharing your positive experience with us. We’re delighted to hear that you find The Wellness Company trustworthy and that our customer service team has provided you with amazing support.
Your recommendation means a great deal to us, and we truly appreciate your trust and confidence in our team. We’re grateful to have you as part of our community and look forward to continuing to support you.
Best Regards,
TWC Team
Don't order from this company!
TWC has an ongoing ad they air on tv. They advertise a med kit that contains the most common medications needed that one would often need to sit in either an ER or urgent care office to be seen to obtain the medication. It would benefit my family to already have these medications on hand and skip the grueling waiting rooms. My husband and I purchased the kit in April 2026. The money was immediately deducted from my account, and soon I received an additional form to provide allergy and other information required in order to have the pharmacy fill my order. Fast forward a month: we hadn't received our order, I was told that the company was inundated with orders and needed to open additional pharmacies to keep up with demand. Fast forward 2 MONTHS: I called asking for an update. STILL PENDING. This customer service department is awful. When you call, you WILL NOT get immediate answers. All they do is take notes and forward to another department and wait for a response. Immediately my husband and I realized we made a huge mistake ordering from this company. Multiple calls later, I was still told by the same agent that I was not permitted to speak with her supervisor or someone in charge because all they can do is take notes and THEY bring it to the required department. Mind you, the $299 was already taken from our account 2 MONTHS prior. I have detailed e-mails documenting this egregious lack of follow through. Even when asking for a refund as it was clear I was never going to receive my order, I get the following response:
Support at TWC
Jun 18, 2026, 2:45 PM
"Thank you for your response, and I sincerely apologize for the frustration and disappointment this experience has caused.
I completely understand your concerns, especially given that you have been waiting for more than two months without receiving your order. I recognize how upsetting it is to have paid for a product and still be waiting for a resolution.
Please know that I have already submitted your cancellation and refund request to our Specialized Team for review. At this time, we are still awaiting their determination regarding the request. While I understand that this is not the immediate resolution you were hoping for, I want to assure you that your case remains under active review.
I have documented your concerns regarding the length of the delay and your request for a prompt resolution. I am continuing to monitor your case closely and will follow up with the team on your behalf.
As soon as I receive a decision regarding your cancellation and refund request, I will contact you immediately with an update. I sincerely appreciate your patience while this review is ongoing and apologize again for the inconvenience this situation has caused."
Be well,
Janiña | The Wellness Company
Although kind, this agent and two others provided me with the same response every time I reached out, with zero progress on how to resolve. It was so bad that my husband was sure this company was not who they say they were and cancelled our credit card. After two long months this company did refund the money, which I was surprised. This company has a lot of work to do to improve customer service and processing. Two months and still no product is super BAD business. I recommend that anyone that considers purchasing this kit realizes that 1) your payment will be taken immediately, but you may not get your order for months (if ever). and 2) if you request a refund and/or to speak with a supervisor, you will not be permitted to and you will be told that they are unable to allow that.
**EDIT/UPDATE TO TWC COMPANY RESPONSE BELOW: The review IS updated to reflect the refund in the final paragraph if you had bothered to read the FULL review.
Reply from The Wellness Compnay2026-07-21
We’re sorry to hear about your experience and understand your concerns regarding the delay in receiving your order and the challenges you encountered while seeking a resolution. We appreciate you taking the time to share your detailed feedback, as it helps us identify areas where we can continue improving our customer experience.
After reviewing your account, we can confirm that a refund for your product has been processed. We hope this helps resolve your concern and provides some closure regarding your order.
We sincerely apologize for the inconvenience and disappointment caused by the delay and appreciate your patience throughout the process. Your feedback regarding communication and support interactions has been shared with our team as we continue working to improve our processes.
If you feel that your concern has been resolved, we would greatly appreciate it if you would consider updating your review to reflect the resolution.
Thank you for allowing us the opportunity to address your concerns.
Best Regards,
TWC Team
My experience was great. I have bought several products from this company before. Personalized service and CARING about the customer. I trust Dr Mccullough and commend his stance on finding answers
regarding health related issues whether from vax injuries or general autoimmune issues. Impressive staff and competent doctors, thank you
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your wonderful feedback and for your continued support of The Wellness Company. We’re grateful to hear that you’ve had a positive experience with our products, team, and personalized service.
Providing caring and attentive support to our customers is something we truly value, and we’re glad to know that our team has made a positive impression. We appreciate your trust and kind words regarding our commitment to supporting informed health decisions and access to wellness resources.
Thank you again for being a valued customer and for taking the time to share your experience.
Best Regards,
TWC Team
Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with our team and that your concern was addressed promptly.
Providing timely and helpful support is important to us, and we appreciate you recognizing our efforts. Thank you for choosing The Wellness Company and for taking the time to share your experience.
Best Regards,
TWC Team
I have placed two orders so far. I have needed assistance with TWC customer service with both orders and they were prompt, professional and took care of my needs. I will order with them again without hesitation.
Reply from The Wellness Compnay2026-07-22
Thank you for sharing your wonderful feedback. We’re delighted to hear that you’ve had a positive experience with both our products and customer service team.
We’re glad our team was able to assist you promptly and professionally with your orders. Providing reliable support and ensuring our customers feel taken care of is something we truly value.
We appreciate your trust and continued support, and we look forward to serving you again in the future.
Best Regards,
TWC Team
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