Don't order from this company!
Don't order from this company! TWC has an ongoing ad they air on tv. They advertise a med kit that contains the most common medications needed that one would often need to sit in either an ER or urgent care office to be seen to obtain the medication. It would benefit my family to already have these medications on hand and skip the grueling waiting rooms. My husband and I purchased the kit in April 2026. The money was immediately deducted from my account, and soon I received an additional form to provide allergy and other information required in order to have the pharmacy fill my order. Fast forward a month: we hadn't received our order, I was told that the company was inundated with orders and needed to open additional pharmacies to keep up with demand. Fast forward 2 MONTHS: I called asking for an update. STILL PENDING. This customer service department is awful. When you call, you WILL NOT get immediate answers. All they do is take notes and forward to another department and wait for a response. Immediately my husband and I realized we made a huge mistake ordering from this company. Multiple calls later, I was still told by the same agent that I was not permitted to speak with her supervisor or someone in charge because all they can do is take notes and THEY bring it to the required department. Mind you, the $299 was already taken from our account 2 MONTHS prior. I have detailed e-mails documenting this egregious lack of follow through. Even when asking for a refund as it was clear I was never going to receive my order, I get the following response: Support at TWC Jun 18, 2026, 2:45 PM "Thank you for your response, and I sincerely apologize for the frustration and disappointment this experience has caused. I completely understand your concerns, especially given that you have been waiting for more than two months without receiving your order. I recognize how upsetting it is to have paid for a product and still be waiting for a resolution. Please know that I have already submitted your cancellation and refund request to our Specialized Team for review. At this time, we are still awaiting their determination regarding the request. While I understand that this is not the immediate resolution you were hoping for, I want to assure you that your case remains under active review. I have documented your concerns regarding the length of the delay and your request for a prompt resolution. I am continuing to monitor your case closely and will follow up with the team on your behalf. As soon as I receive a decision regarding your cancellation and refund request, I will contact you immediately with an update. I sincerely appreciate your patience while this review is ongoing and apologize again for the inconvenience this situation has caused." Be well, Janiña | The Wellness Company Although kind, this agent and two others provided me with the same response every time I reached out, with zero progress on how to resolve. It was so bad that my husband was sure this company was not who they say they were and cancelled our credit card. After two long months this company did refund the money, which I was surprised. This company has a lot of work to do to improve customer service and processing. Two months and still no product is super BAD business. I recommend that anyone that considers purchasing this kit realizes that 1) your payment will be taken immediately, but you may not get your order for months (if ever). and 2) if you request a refund and/or to speak with a supervisor, you will not be permitted to and you will be told that they are unable to allow that. **EDIT/UPDATE TO TWC COMPANY RESPONSE BELOW: The review IS updated to reflect the refund in the final paragraph if you had bothered to read the FULL review.